--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (11) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! (11) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [March 22, 2016 Keeping up with the times – without walking into Traffic… Image from ‘Study: Texting while walking may pose health risk’ In the digital age, information is around us all the time. We are bombarded with data\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/keeping-up-with-the-times-without-walking-into-traffic?hsLang=en) ##### [March 17, 2016 Shared Services – Part of a Healthy (and prosperous) Workforce We all have daily routines – things we do on a regular basis to maintain our health and happiness; diet, exercise, rest and relaxation are just some\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/shared-services-part-of-a-healthy-and-prosperous-workforce?hsLang=en) ##### [March 15, 2016 HR Shared Services – weaving the Tapestry of our Work Lives… “My life has been a tapestry of rich and royal hue, an everlasting vision of the ever changing view.” Carole King When one hears about the ‘tapestry\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-shared-services-weaving-the-tapestry-of-our-work-lives?hsLang=en) ##### [March 10, 2016 Leveraging Financial Services as a Shared Solution When most of us think about ‘Financial Services’ what comes to mind are things like investment, money management, banks and brokerage houses.\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/leveraging-financial-services-as-a-shared-solution?hsLang=en) ##### [March 08, 2016 Spring, Sports & Sunshine – HR & Workplace Bright Spots on the Horizon… Now that the spectacle of Super Bowl 50 is over, with its enthusiastic (and potentially concussive nature), we turn to the more pastoral and less\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/spring-sports-sunshine-hr-workplace-bright-spots-on-the-horizon?hsLang=en) ##### [March 02, 2016 Human Resources Management – You Reap What You Sow… Much the same way a garden grows – needing attention and nurturing to flourish – so too does an organization. According to urbandictionary.com, the\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/human-resources-management-you-reap-what-you-sow?hsLang=en) ##### [February 23, 2016 Lighting the Path to Better Human Resources “Look at how a single candle can both defy and define the darkness.” - Anne Frank as posted on GoodReads.com In our endeavors, we’re frequently\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/lighting-the-path-to-better-human-resources?hsLang=en) ##### [February 16, 2016 Intuitive HR Shared Services Delivery – Geared to Work with you… Merriam-Webster defines ‘intuitive’ as “having the ability to know or understand things without any proof or evidence: having or characterized by\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/intuitive-hr-shared-services-delivery-geared-to-work-with-you?hsLang=en) ##### [February 09, 2016 Whether in Candy or Shared Services – Delivering what appeals to us makes us Happy… In their candy, some like it hot – or sweet – or sour – that’s why we have options in life. In these days of the openly accessible Internet and all\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/whether-in-candy-or-shared-services-delivering-what-appeals-to-us-makes-us-happy?hsLang=en) ##### [February 02, 2016 Comprehensive HR Shared Services Solution - a Better Fit than a Toolkit According to the Gartner, “ITSSM Tools (IT Service Support Management tools) offer tightly integrated processes and functions that correlate with the\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/according-to-gartner-it-solutions-are-only-40-effective-when-used-for-hr-service-delivery?hsLang=en) ##### [![iStock-937852710](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-937852710.jpg?width=618&name=iStock-937852710.jpg) September 02, 2015 Working with Different Personalities – Benefits the Company & You “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/working-with-different-personalities-benefits-the-company-you?hsLang=en) ##### [March 10, 2015 HR Best Practices – Strategic Planning & Culture Improvement Implementing the Right Practices & Tools for Successful Human Resources](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-best-practices-strategic-planning-culture-improvement?hsLang=en) ##### [July 15, 2014 Engaging Employees – Keep Knowledge & Experience from Walking out the Door Only a couple of generations ago, a great many people spent their entire careers with one company.](https://blog.neocasesoftware.com/hr-service-delivery-posts/engaging-employees-keep-knowledge-experience-from-walking-out-the-door?hsLang=en) ##### [July 01, 2014 Driving Employee Engagement through HR Shared Services Most HR Shared Services initiatives start out focused on productivity. They Centralize and standardize processes to become more efficient; to produce\[...\]](https://blog.neocasesoftware.com/employee-satisfaction-posts/driving-employee-engagement-through-hr-shared-services?hsLang=en) - [1](https://blog.neocasesoftware.com/author/jim-watson/page/1?hsLang=en) [...](https://blog.neocasesoftware.com/author/jim-watson/page/6?hsLang=en) - [7](https://blog.neocasesoftware.com/author/jim-watson/page/7?hsLang=en) [8](https://blog.neocasesoftware.com/author/jim-watson/page/8?hsLang=en) [9](https://blog.neocasesoftware.com/author/jim-watson/page/9?hsLang=en) [10](https://blog.neocasesoftware.com/author/jim-watson/page/10?hsLang=en) [11](https://blog.neocasesoftware.com/author/jim-watson/page/11) Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**