--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (9) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! (9) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [July 06, 2016 HR Service Delivery – Dancing with Technology… Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-service-delivery-dancing-technology?hsLang=en) ##### [July 05, 2016 9.12 million reasons why HR organizations smiled in 2015 Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/9-12-million-reasons-hr-organizations-smiled-2015?hsLang=en) ##### [June 30, 2016 HR Service Delivery – Let it be Your Teddy Bear… From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-service-delivery-let-teddy-bear?hsLang=en) ##### [June 28, 2016 5 Ways Your Employee Self Service Portal can Improve Employee Engagement I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,\[...\]](https://blog.neocasesoftware.com/hr-self-service-portal-posts/5-ways-employee-self-service-portal-can-improve-employee-engagement?hsLang=en) ##### [June 24, 2016 Full Speed Ahead with Shared Services… One of the bottle necks in your organization maybe it’s administrative functions in human resources.](https://blog.neocasesoftware.com/hr-service-delivery-posts/full-speed-ahead-shared-services?hsLang=en) ##### [June 23, 2016 Keeping in Mind - Customer Service needn’t be a ‘Horror Show’… Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.](https://blog.neocasesoftware.com/hr-service-delivery-posts/keeping-mind-customer-service-neednt-horror-show?hsLang=en) ##### [June 20, 2016 Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why… For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well at\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/dont-invent-ways-hr-shared-service-center-improve-employee-experience-heres?hsLang=en) ##### [June 16, 2016 Is your HR service center meeting its SLA’s? A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-service-center-meeting-slas?hsLang=en) ##### [June 15, 2016 Keeping a Sense of Humor at Work (and in Life) People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/keeping-sense-humor-work-life?hsLang=en) ##### [June 10, 2016 Keeping Top Talent – Don’t let Your Firm’s Knowledge & Experience Walk out the Door… Today’s competitive business environment dictates that companies constantly strive to keep their top professionals motivated, challenged and\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/keeping-top-talent-dont-let-firms-knowledge-experience-walk-door?hsLang=en) ##### [June 08, 2016 Cat People vs. Dog People & HR Service Delivery for Both… One of the main differentiators of personality types seems to be an allegiance to one pet species over another. People are often asked, “Are you a\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/cat-people-vs-dog-people-hr-service-delivery?hsLang=en) ##### [June 06, 2016 Customers love simple. So don't over-complicate your satisfaction surveys. Call me a laggard, but I've never taken an UBER instead of a taxi. But that's about to change... I recently downloaded the UBER app onto my iPhone.\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/customers-love-simple-dont-complicate-satisfaction-surveys?hsLang=en) ##### [June 02, 2016 Ac-cent-tchu-ate the Positive – In Life & at Work You've got to accentuate the positive Eliminate the negative And latch on to the affirmative Don't mess with Mister In-Between Lyrics from\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/ac-cent-tchu-ate-positive-life-work?hsLang=en) ##### [May 31, 2016 Trends in HR Service Delivery "The human resource management profession continues to evolve. Originally conceived to handle personnel hiring and payment, the function now aligns\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/trends-hr-service-delivery?hsLang=en) ##### [May 26, 2016 In Real Estate, it’s Location, Location, Location - with HR Service Delivery it’s a 2-way Street… It seems that most industries have their own language – catch phrases and axioms – by which they operate. One frequently heard in the real estate\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/real-estate-location-location-location-hr-service-delivery-2-way-street?hsLang=en) - [1](https://blog.neocasesoftware.com/author/jim-watson/page/1?hsLang=en) [...](https://blog.neocasesoftware.com/author/jim-watson/page/4?hsLang=en) - [7](https://blog.neocasesoftware.com/author/jim-watson/page/7?hsLang=en) [8](https://blog.neocasesoftware.com/author/jim-watson/page/8?hsLang=en) [9](https://blog.neocasesoftware.com/author/jim-watson/page/9) [10](https://blog.neocasesoftware.com/author/jim-watson/page/10?hsLang=en) [11](https://blog.neocasesoftware.com/author/jim-watson/page/11?hsLang=en) - Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**