--- title: Neocase Blog | Learn more about Service Delivery | Raphaele Coutant-Roch description: Raphaële is a Product Marketing Manager at Neocase. --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Raphaele Coutant-Roch ![Raphaele Coutant-Roch](https://blog.neocasesoftware.com/hubfs/Raphaele-Coutant-Roch-Neocase.png) Raphaële is a Product Marketing Manager at Neocase. ### Recent Posts ##### [![Revolutionizing HR Request Management: Neocase's Generative AI Unveiled](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-HR-request-management-with-AI.png?width=618&name=vignette-blog-HR-request-management-with-AI.png) January 29, 2024 Revolutionizing HR Request Management: Neocase's Generative AI Unveiled In the fast-paced world of Human Resources, managing requests efficiently is paramount for both employees and HR teams. Dive into Neocase's\[...\]](https://blog.neocasesoftware.com/revolutionizing-hr-request-management-neocases-generative-ai-unveiled?hsLang=en) ##### [![Unlocking HR Service Delivery Excellence with Neocase's AI-Powered Innovations](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-IA-powered-innovation.png?width=618&name=vignette-blog-IA-powered-innovation.png) January 23, 2024 Unlocking HR Service Delivery Excellence with Neocase's AI-Powered Innovations Artificial Intelligence (AI) technologies are reshaping the landscape of HR Service Delivery, offering unparalleled opportunities for personalizing\[...\]](https://blog.neocasesoftware.com/unlocking-hr-service-delivery-excellence-with-neocases-ai-powered-innovations?hsLang=en) ##### [![The 2023 Fosway 9-Grid™ for Cloud HR: Neocase achieves "Core Leader" status.](https://blog.neocasesoftware.com/hs-fs/hubfs/Fosway%202023%20-%20Post%20Linkedin%20(4).png?width=618&name=Fosway%202023%20-%20Post%20Linkedin%20(4).png) October 26, 2023 The 2023 Fosway 9-Grid™ for Cloud HR: Neocase achieves "Core Leader" status. Already named Core Leader by the 2022 Fosway 9-Grid™ for Cloud HR, Neocase maintains its status in the category this year with an increasing\[...\]](https://blog.neocasesoftware.com/the-2023-fosway-9-grid-for-cloud-hr-neocase-achieves-core-leader-status?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/featured_image_press-release-Microsoft-Azure-OpenAi-Neocase.png?width=618&name=featured_image_press-release-Microsoft-Azure-OpenAi-Neocase.png) July 26, 2023 Neocase launches new features powered by Microsoft Azure OpenAI Paris – July 26, 2023 – Neocase Software, a leading provider of HR Service Delivery solutions, is proud to announce the launch of new features built\[...\]](https://blog.neocasesoftware.com/neocase-launches-new-features-powered-by-microsoft-azure-openai-service-azure-ai-services?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/featured_image_press-release-fosway-EN-10-2022.png?width=618&name=featured_image_press-release-fosway-EN-10-2022.png) September 26, 2022 Neocase ranked as Core Leader in 2022 by Fosway Group The Fosway 9-Grid™ for Cloud HR provides a framework of the HR software market. It brings together in a single model the best HR Cloud solutions\[...\]](https://blog.neocasesoftware.com/neocase-ranked-as-core-leader-in-2022-by-fosway-group?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/Gartner_logo.svg.png?width=618&name=Gartner_logo.svg.png) December 30, 2021 Neocase mentioned as a Representative Vendor in the 2021 Gartner® Market Guide for Integrated HR Service Management Solutions Report Neocase mentioned as a Representative Vendor in the 2021 Gartner® Market Guide for Integrated HR Service Management Solutions Report Auburndale, MA:](https://blog.neocasesoftware.com/neocase-mentioned-as-a-representative-vendor-in-the-2021-gartner-market-guide-for-integrated-hr-service-management-solutions-report?hsLang=en) ##### [![](https://www.neocasesoftware.com/wp-content/uploads/2021/10/2021-Fosway-9-Grid-Cloud-HR-003-300x225.jpg) October 18, 2021 Neocase confirmed as Core Challenger in EMEA by Fosway Group The Fosway 9-Grid™ for Cloud HR provides a clear understanding of the European Cloud HR market. It provides a matrix that compares different\[...\]](https://blog.neocasesoftware.com/neocase-confirmed-as-core-challenger-in-emea-by-fosway-group?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/Chatbot_vignette.png?width=618&name=Chatbot_vignette.png) July 06, 2021 Neocase enters the Microsoft digital workplace with a brand new HR chatbot Neocase, a French software editor and global leader in the digitization of HR solutions is stepping up its collaboration with Microsoft by\[...\]](https://blog.neocasesoftware.com/neocase-enters-the-microsoft-digital-workplace-with-a-brand-new-hr-chatbot?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/gif_blog-article-vignette-062022-052021.gif?width=618&name=gif_blog-article-vignette-062022-052021.gif) June 01, 2021 HR Productivity: New Features for HR Agents Discover 3 new features to increase data confidentiality, improve permissions and enhance your Workday connector! Extended "Groups of Organization"\[...\]](https://blog.neocasesoftware.com/hr-productivity-new-features-for-hr-agents?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/featured_image_press-release-Talentsoft-FR-05-2021-2.png?width=618&name=featured_image_press-release-Talentsoft-FR-05-2021-2.png) May 20, 2021 Neocase announces a strategic partnership with Talentsoft Paris, France, (May 20, 2021)](https://blog.neocasesoftware.com/neocase-announces-a-strategic-partnership-with-talentsoft?hsLang=en) ##### [![3 New Features to Boost your Employee Document Management](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-product-updates-May-2021.png?width=618&name=vignette-blog-post-product-updates-May-2021.png) May 18, 2021 Discover 3 New Features to Boost your Employee Document Management Check out these 3 new features to seamlessly manage HR documents and be more compliant!](https://blog.neocasesoftware.com/discover-3-new-features-to-boost-your-employee-document-management?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/gif_blog-article-vignette-062022-increase-quality-of-work.gif?width=618&name=gif_blog-article-vignette-062022-increase-quality-of-work.gif) May 01, 2021 Increase the quality of work of your HR agents Discover 2 new features to increase the quality of work of your HR agents and to personalize new Knowledge Base pages! Hide time spent on an HR case\[...\]](https://blog.neocasesoftware.com/increase-the-quality-of-work-of-your-hr-agent?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-fosway-vendor-snapshot-2020.png?width=618&name=vignette-fosway-vendor-snapshot-2020.png) November 03, 2020 Neocase Named Core Challenger in the 2020 Fosway 9-Grid™ for Cloud HR Neocase, leader in cloud-based HR Service Management solutions, has been named a Core Challenger in the EMEA market by Fosway. This position within\[...\]](https://blog.neocasesoftware.com/neocase-named-core-challenger-in-the-2020-fosway-9-grid-for-cloud-hr?hsLang=en) - [1](https://blog.neocasesoftware.com/author/raphaele-coutant-roch/page/1?hsLang=en) Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**