An HR Shared Services Solution is all about providing efficient and effective human resources services across the organization.
From executives and HR professionals to managers and employees – the system had better provide ease-of-use, information manageability, effective communications and an intuitive interface for all – for an optimal experience.
Shared Services is the ‘provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group.’ Choosing and implementing a world-class HR Shared Services solution for an organization means providing the means for an HR group to perform productively and cost-effectively with fewer resources. Add to these caveats the increasing global complexity of employee benefits packages, regulatory compliance and corporate policies – and the HR services challenges can seem daunting – at first.
But an integrated, scalable and flexible HR Shared Services Solution can be rapidly integrated into an organization’s information technology architecture to streamline HR processes and provide an effective and efficient multi-tier service model delivering HR business processes and services to employees worldwide. This solution leverages the latest tools and technologies for collaboration and communication all to best advantage – for optimal employee productivity and engagement.
The right Shared Services system provides the right tools geared directly to the right recipients of HR services. For instance, the user interface, or Enterprise Portal, should speak to the individual who’s using it – displaying different information based upon ones role within the organization. Anyone, from employees, managers, executives and HR professionals within the firm – to business partners and agents working outside the firm – should see what’s pertinent to them directly in a correctly configured solution. An optimal experience depends upon the delivery and ease-of-use of this information.
The engine used to power these targeted experiences is called the Personalized Knowledge Base. The Knowledge Base is vital in providing personalized information to the dashboard (user interface); unique to each individual that accesses their shared services display. The rich, engaging content shown is based upon the unique profile of the person logging in. Behind the scenes, Knowledge Base algorithms search for, access and present only that data that is relevant to that individual. The system literally speaks to that person’s profile – for a personalized experience.
Human resources information, policies and procedures are ever-changing; successful HR services delivery requires that data not only be kept accurately – but also delivered in a timely manner to those who need and depend upon it. When done well – the service and experience speak highly of the organization – to better serve the company as a whole.