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April 28, 2017
Your Blog Post Neocase Software is sponsoring Workday Elevate London ConferenceHere...

London, UK – April 28, 2017 Neocase Software is sponsoring Workday Elevate London Conference Join us at Workday Elevate London 2017 to discover how[...]
Employee stuck in a box
April 27, 2017
Do you have a customer service mindset?

It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and directly[...]
iStock-960164282
April 24, 2017
Who should control HR Service Delivery Tools? HR, or IT?

In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the[...]
iStock-931135168
April 20, 2017
What is HR Case Management?

According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit to deploying integrated HR service delivery tools to[...]
should-employees-feear-artificial-intelligence
April 17, 2017
Why Employees Shouldn’t Fear Artificial Intelligence

… at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of[...]
customers-focus
April 10, 2017
What does customer-focus really mean?

Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in large[...]
Does your HR service Delivery Improve Employee Engagement?
April 06, 2017
Does your HR Service Delivery improve Employee Engagement?

The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and[...]
sla-compliance
March 27, 2017
Is the SLA Compliance Metric fooling us?

The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA time divided by the total number of incidents.” In fact,[...]
March 24, 2017
Neocase to Sponsor the 21st Annual HR Shared Services & Outsourcing Summit – ‘Most Trusted HR Transformation Event’

Boston, USA – March 24, 2017 Demonstrating HR Service Delivery Solutions at the Bi-annual Summit. Showcasing the Tools, Technologies & Solutions for[...]
Closing-the-Content-Gap
March 20, 2017
How to Build an HR Knowledge Base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]
feautred-overload
March 14, 2017
Implementing Software? Beware of Feature Overload.

As a software vendor, we receive and review dozens (hundreds?) of Requests for Proposal (RFP’s) every year for HR Case Management, Knowledge base and[...]
trust-employees
March 10, 2017
Hire employees you're willing to trust. Then trust them.

I called my bank the other day to ask them to reverse a service charge. Technically, the charge was my fault. But given the details of the situation,[...]
consumer-grade
March 06, 2017
3 Steps to a Consumer-grade HR Knowledge base

If HR wants its customers to get excited about the experiences they deliver, they can start by viewing their customers as consumers instead of[...]
keys-to-driving-more-traffic-
March 03, 2017
2 Keys to Driving more Traffic to Self-Service

The Self Service Portal is Here to Help! When it comes to HR Service Delivery, employee satisfaction is key. One of the first steps to achieving[...]
self-service-module-responsive
February 27, 2017
What's the best way to make Self-service Mobile? Responsive Web Design, or a Native App?

Self-service is arguably the strongest lever for transforming HR from an administrative support function to that of a strategic business partner.[...]

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