--- title: Neocase Blog | Learn more about Service Delivery (14) description: Learn more about Service Delivery on the Neocase Software Blog (14) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ##### [![Does your HR service Delivery Improve Employee Engagement?](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-service%20Employee-Engagement-EN.png?width=618&name=vignette-blog-post-service%20Employee-Engagement-EN.png) April 06, 2017 Does your HR Service Delivery improve Employee Engagement? The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-employee-engagement?hsLang=en) ##### [![sla-compliance](https://blog.neocasesoftware.com/hs-fs/hubfs/sla-compliance.jpg?width=618&name=sla-compliance.jpg) March 27, 2017 Is the SLA Compliance Metric fooling us? The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA time divided by the total number of incidents.” In fact,\[...\]](https://blog.neocasesoftware.com/sla-compliance-metric-fooling-us?hsLang=en) ##### [March 24, 2017 Neocase to Sponsor the 21st Annual HR Shared Services & Outsourcing Summit – ‘Most Trusted HR Transformation Event’ Boston, USA – March 24, 2017 Demonstrating HR Service Delivery Solutions at the Bi-annual Summit. Showcasing the Tools, Technologies & Solutions for\[...\]](https://blog.neocasesoftware.com/neocase-to-sponsor-the-21st-annual-hr-shared-services-outsourcing-summit-most-trusted-hr-transformation-event?hsLang=en) ##### [![Closing-the-Content-Gap](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/Closing-the-Content-Gap-1.png?width=618&name=Closing-the-Content-Gap-1.png) March 20, 2017 How to Build an HR Knowledge Base So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one\[...\]](https://blog.neocasesoftware.com/build-hr-knowledge-base?hsLang=en) ##### [![feautred-overload](https://blog.neocasesoftware.com/hs-fs/hubfs/feautred-overload.jpg?width=618&name=feautred-overload.jpg) March 14, 2017 Implementing Software? Beware of Feature Overload. As a software vendor, we receive and review dozens (hundreds?) of Requests for Proposal (RFP’s) every year for HR Case Management, Knowledge base and\[...\]](https://blog.neocasesoftware.com/software-beware-feature-overload?hsLang=en) ##### [![trust-employees](https://blog.neocasesoftware.com/hs-fs/hubfs/trust-employees.jpg?width=618&name=trust-employees.jpg) March 10, 2017 Hire employees you're willing to trust. Then trust them. I called my bank the other day to ask them to reverse a service charge. Technically, the charge was my fault. But given the details of the situation,\[...\]](https://blog.neocasesoftware.com/hire-employees-trust?hsLang=en) ##### [![consumer-grade](https://blog.neocasesoftware.com/hs-fs/hubfs/consumer-grade.jpg?width=618&name=consumer-grade.jpg) March 06, 2017 3 Steps to a Consumer-grade HR Knowledge base If HR wants its customers to get excited about the experiences they deliver, they can start by viewing their customers as consumers instead of\[...\]](https://blog.neocasesoftware.com/3-steps-consumer-grade-hr-knowledge-base?hsLang=en) ##### [![keys-to-driving-more-traffic-](https://blog.neocasesoftware.com/hs-fs/hubfs/keys-to-driving-more-traffic-.jpg?width=618&name=keys-to-driving-more-traffic-.jpg) March 03, 2017 2 Keys to Driving more Traffic to Self-Service The Self Service Portal is Here to Help! When it comes to HR Service Delivery, employee satisfaction is key. One of the first steps to achieving\[...\]](https://blog.neocasesoftware.com/2-keys-driving-traffic-self-service?hsLang=en) ##### [![self-service-module-responsive](https://blog.neocasesoftware.com/hs-fs/hubfs/self-service-module-responsive.jpg?width=618&name=self-service-module-responsive.jpg) February 27, 2017 What's the best way to make Self-service Mobile? Responsive Web Design, or a Native App? Self-service is arguably the strongest lever for transforming HR from an administrative support function to that of a strategic business partner.\[...\]](https://blog.neocasesoftware.com/self-service-mobile-responsive-web-design-native-app?hsLang=en) ##### [![looking-for-hr-csrs-2](https://blog.neocasesoftware.com/hs-fs/hubfs/looking-for-hr-csrs-2.jpg?width=618&name=looking-for-hr-csrs-2.jpg) February 22, 2017 Who’s looking out for the HR CSRs? If you search Amazon for books on the topic of “customer experience,” you’ll find there are 3,320 of them. If you do the same search on “employee\[...\]](https://blog.neocasesoftware.com/hr-csrs-employee-engagement?hsLang=en) ##### [![ways-technology-can-speed-transformation](https://blog.neocasesoftware.com/hs-fs/hubfs/ways-technology-can-speed-transformation.jpg?width=618&name=ways-technology-can-speed-transformation.jpg) February 20, 2017 7 Ways HR Technology can Speed Transformation Technology provides the digital lifeblood that enables HR Transformation. The following 7 points are some of the key capabilities which technology\[...\]](https://blog.neocasesoftware.com/7-ways-hr-technology-can-speed-transform?hsLang=en) ##### [![call-centers-training](https://blog.neocasesoftware.com/hs-fs/hubfs/call-centers-training.jpg?width=618&name=call-centers-training.jpg) February 15, 2017 Call Center Scripts should be used like Training Wheels When scripts are over-used in a call center, it becomes awkward for everyone. And worse, using them can squander opportunities to build customer\[...\]](https://blog.neocasesoftware.com/call-center-scripts-used-like-training-wheels?hsLang=en) ##### [![documents-management](https://blog.neocasesoftware.com/hs-fs/hubfs/documents-management.jpg?width=618&name=documents-management.jpg) February 14, 2017 3 Key Elements of Employee Document Management There are days when HR must feel like they’re in the document business. After all, the number of documents they’re required to create and store for\[...\]](https://blog.neocasesoftware.com/3-key-elements-of-employee-document-management?hsLang=en) ##### [![customer-service](https://blog.neocasesoftware.com/hs-fs/hubfs/customer-service.jpg?width=618&name=customer-service.jpg) February 09, 2017 Great Customer Service is about doing the Basics Well. Vince Lombardi, the legendary football coach once said: Some people try to find things in this game that don't exist; but football is only two things\[...\]](https://blog.neocasesoftware.com/great-customer-service-basics?hsLang=en) ##### [![insights-vs-action](https://blog.neocasesoftware.com/hs-fs/hubfs/insights-vs-action.jpg?width=618&name=insights-vs-action.jpg) February 02, 2017 Insight doesn’t produce results. Action does. 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