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In a recent blog post “Why so many companies can’t get the employee experience right,” we briefly touched on the concept of the Customer Journey Map.[...]
Paris, France – November 1, 2016 Workday Solution Partner, Neocase Software will showcase Neocase HR – the integrated HR Service Delivery solution[...]
Do you know what day it is??? The "H" Words Today is October 31, and in many parts of the world, it’s All Hallows’ Eve, or Halloween for short. In[...]
Any discussion about employee Self-service Portals is bound to focus on maximizing Tier Zero Resolution and creating a “consumer-grade” employee[...]
Every company wants to deliver a better employee experience. According to Matthew Wride, the employee experience is “The Employee Experience is the[...]
Paris, France – 20 October, 2016 Featuring Neocase HR Enterprise-class Cloud solutions for HR Shared Services Centres at ‘The Leading Global Event on[...]
It’s conference season in the world of HR Technology. There was Workday Rising, and HR Tech, and this week it’s IQPC HR Shared Services Summit in[...]
Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the Holy Grail of HR Service Delivery. An instance of TZR[...]
During the course of employment, employees are frequently required to sign documentation. It begins with the job offer (signing the employment[...]
Day 2 at the HR Tech Expo. The Product Expo at HR Tech reminds me of Times Square in New York. There are vendors everywhere you look; one after the[...]
On this the eve of the 2016 HR Technology Conference and Exposition, I thought it would be interesting to see what types of HR technologies will[...]
Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will cost a company $122 on[...]
There have been many conversations over the years with service center leaders about their Service Level Agreements (SLA ’a). The specific point in[...]
People do something for one of two reasons: They have to do it, or they want to do it. There's an organization that locks the door to the area where[...]
"If you don't know where you're going, you might end up someplace else." When baseball Hall of Fame catcher Yogi Berra first offered that sagacious[...]
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