5 Ways HR in Healthcare can Conquer Complexity

HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article[...]

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?

What's a "Frictionless Workplace Experience?"

10 Easy Ways to Build Emotion into the Employee Experience

Last week's post focused on the three elements of an exceptional employee experience:  It needs to be effective, easy and emotional.  "Effective and[...]

Use the 3-E Framework to Improve the Employee Experience.

AI is cool, but EI is still critical for top-performing HR service centers.

There’s a lot of hype these days around Artificial Intelligence (AI).  In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]

Are You Making any of these 3 Common Mistakes Using Data?

According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025.  That’s a lot of data.  And it’s good[...]

3 Ways to Get More Value From Your Cloud Software

An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset.  Here's what it is, and how it happens...  

What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago.  The survey asked questions about the[...]

5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”

What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.”   If Donne wrote that today, it might be “No person is an Island.”  But that’s not the[...]

Was Ram Charan Right About Splitting HR?

Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.