--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [![Easy Ways to Increase Participation in Online Meetings - Neocase Blog](https://blog.neocasesoftware.com/hs-fs/hubfs/covid-blog-post-3.png?width=618&name=covid-blog-post-3.png) April 30, 2020 Employee Engagement: Easy Ways to Increase Participation in Online Meetings Have you noticed how big virtual meetings are a lot like high school dances? Everybody shows up, but not everyone gets out on the dance floor. Here\[...\]](https://blog.neocasesoftware.com/easy-ways-to-increase-participation-in-on-line-meetings?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/covid-blog-post-2-1.png?width=618&name=covid-blog-post-2-1.png) April 27, 2020 3 Social Distancing Strategies when Employees can't be Remote "There are exceptions to every rule." "Rules are created for the 80%." "Solving for the other 20% is the real challenge." "Some employees can't work\[...\]](https://blog.neocasesoftware.com/3-social-distancing-strategies-when-employee-cant-be-remote?hsLang=en) ##### [![5 Ways to keep remote employees engaged | Neocase blog](https://blog.neocasesoftware.com/hs-fs/hubfs/covid-blog-post-1%20(1).png?width=618&name=covid-blog-post-1%20(1).png) April 22, 2020 5 Ways to Keep Remote Employees Engaged Increasing employee engagement is a challenge during normal times. COVID-19 with shelter-in-place policies have many employees working remotely for\[...\]](https://blog.neocasesoftware.com/5-ways-to-keep-remote-employees-engaged?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-HR-5-unsung-benefits-service-delivery-EN.png?width=618&name=vignette-blog-post-HR-5-unsung-benefits-service-delivery-EN.png) March 10, 2020 5 Unsung Benefits of Digital HR in Professional Services Professional services employees can have high expectations for HR service delivery. We're talking about architects, engineers, attorneys and business\[...\]](https://blog.neocasesoftware.com/5-unsung-benefits-of-digital-hr-in-professional-services?hsLang=en) ##### [![image-2](https://blog.neocasesoftware.com/hs-fs/hubfs/image-2.png?width=618&name=image-2.png) September 03, 2019 5 Ways HR in Healthcare can Conquer Complexity HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article\[...\]](https://blog.neocasesoftware.com/5-ways-hr-in-healthcare-can-conquer-complexity?hsLang=en) ##### [![The big challenge for enterprise Employee Onboarding](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-Onboarding-challenge-EN.png?width=618&name=vignette-blog-post-Onboarding-challenge-EN.png) August 29, 2019 The Big Challenge for Enterprise Employee Onboarding. And how to fix it Enterprise employee onboarding faces an inherent challenge that small and medium businesses don’t. Overcoming that challenge is crucial to securing\[...\]](https://blog.neocasesoftware.com/big-challenge-for-enterprise-employee-onboarding?hsLang=en) ##### [![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://blog.neocasesoftware.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=618&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg) August 26, 2019 What is an HR Knowledge base? Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then\[...\]](https://blog.neocasesoftware.com/what-is-an-hr-knowledge-base?hsLang=en) ##### [![2019-07-22\_15h04\_56](https://blog.neocasesoftware.com/hs-fs/hubfs/2019-07-22_15h04_56.png?width=618&name=2019-07-22_15h04_56.png) July 23, 2019 AI, Cloud Computing and Inclusion Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week\[...\]](https://blog.neocasesoftware.com/ai-cloud-computing-and-inclusion-microsoft-inspire?hsLang=en) ##### [![maarten-van-den-heuvel-8EzNkvLQosk-unsplash](https://blog.neocasesoftware.com/hs-fs/hubfs/maarten-van-den-heuvel-8EzNkvLQosk-unsplash.jpg?width=618&name=maarten-van-den-heuvel-8EzNkvLQosk-unsplash.jpg) June 23, 2019 Making the Case for Employee Document Management Human resources professionals should be engaged with managing people – not documents](https://blog.neocasesoftware.com/making-the-case-for-employee-electronic-document-management?hsLang=en) ##### [![smartphone-in-hand](https://blog.neocasesoftware.com/hs-fs/hubfs/smartphone-in-hand.jpg?width=618&name=smartphone-in-hand.jpg) June 11, 2019 What makes an HR chat bot different from HR self-service? According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also\[...\]](https://blog.neocasesoftware.com/what-makes-an-hr-chat-bot-different-from-hr-self-service?hsLang=en) ##### [![machine-learning-artificial-intelligence](https://blog.neocasesoftware.com/hs-fs/hubfs/machine-learning-artificial-intelligence.jpg?width=618&name=machine-learning-artificial-intelligence.jpg) June 04, 2019 Is Your HR Ready for Machine Learning? The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in\[...\]](https://blog.neocasesoftware.com/is-your-hr-ready-for-machine-learning?hsLang=en) ##### [![mr-cup-fabien-barral-o6GEPQXnqMY-unsplash](https://blog.neocasesoftware.com/hs-fs/hubfs/mr-cup-fabien-barral-o6GEPQXnqMY-unsplash.jpg?width=618&name=mr-cup-fabien-barral-o6GEPQXnqMY-unsplash.jpg) April 05, 2019 Employee Document Management – Taming the Paper Tiger for HR & the Company at Large As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.](https://blog.neocasesoftware.com/employee-document-management-taming-the-paper-tiger-for-hr?hsLang=en) ##### [![Artificial Intelligence Robot Hand](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/franck-v-740555-unsplash-2000x1440.jpg?width=618&name=franck-v-740555-unsplash-2000x1440.jpg) January 07, 2019 How will Artificial Intelligence Impact HR Service Centers? Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. 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