Service delivery news

Employee Engagement: Easy Ways to Increase Participation in Online Meetings

Have you noticed how big virtual meetings are a lot like high school dances? Everybody shows up, but not everyone gets out on the dance floor. Here[...]

3 Social Distancing Strategies when Employees can't be Remote

"There are exceptions to every rule." "Rules are created for the 80%." "Solving for the other 20% is the real challenge." "Some employees can't work[...]

5 Ways to Keep Remote Employees Engaged

Increasing employee engagement is a challenge during normal times. COVID-19 with shelter-in-place policies have many employees working remotely for[...]

5 Unsung Benefits of Digital HR in Professional Services

Professional services employees can have high expectations for HR service delivery. We're talking about architects, engineers, attorneys and business[...]

5 Ways HR in Healthcare can Conquer Complexity

HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article[...]

The Big Challenge for Enterprise Employee Onboarding. And how to fix it

Enterprise employee onboarding faces an inherent challenge that small and medium businesses don’t. Overcoming that challenge is crucial to securing[...]

What is an HR Knowledge base?

Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]

What is HR Case Management?

What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]

AI, Cloud Computing and Inclusion

Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]

Making the Case for Employee Document Management

Human resources professionals should be engaged with managing people – not documents

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

Is Your HR Ready for Machine Learning?

The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership