Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution

In the ever-evolving digital age, technology designed to assist with a great many business processes must be kept current as well. And aside from keeping the technology itself up-to-date, new and inventive ways to integrate and leverage these tools come into play – to deliver better usability and interaction. Case in point, Neocase’s latest release of its flagship HR Shared Services Software Suite Neocase HR V14. V14 adds two additional modules designed to further streamline and enhance the interaction between employees, their managers and the company through intuitive real-time interfaces and reporting, as well as automated document handling processes:

• New Dashboards and Reports – role-based interface provides agents, managers, executives and IT with real-time and historic Service Center and employee activity – for tactical decisions to keep business moving. New performance Dashboards and Reports also enable pro-active decision-making on SSC activities: processes improvement, team performance, employee satisfaction, SLA, costs, in order to achieve first-class service delivery – and also features new analysis metrics and performance charts.

• Employee Document Management – automates the collection, processing, storing and accessing of employee records – helping HR be more organized and efficient. Furthermore, the EDM allows a 360° informational view – keeping visibility rights – on Employee Documentation collected during HR Processes. The EDM module can be fully integrated with dedicated 3rd parties’ applications such as SharePoint.

These two new modules are integrated into a suite that makes up the Neocase HR Shared Services Center. Other technologies and processes include data functionality for: Business Process Management, Knowledge Base, Proactive SLA Management and Business Intelligence; and communication integration via Email Management, Live Chat and Survey Management – all tied together via state-of-the-art Employee & Manager Portals and delivered via Cloud Integration.

Other Neocase HR V14 module functionality enhancements and technical upgrades include:

• Enriched Engagement – displaying personalized content based upon an individual’s unique profile
• Survey Satisfaction – gaining employee feedback via automated response & analysis
• Portal Access – 24/7 personalized portal access for HR/company answers anytime, anywhere
• Optimized Case Processing – streamlined case creation, updating & routing via a variety of communication methods (email, chat, phone or fax) to the right recipients – with automated tracking & data/forms management
• Greater Business Insight & Strategy – enhanced decision making through advanced HR performance analysis and reporting through real-time strategic data access

Human Resources departments, and the technology that supports their efforts, continue to make great strides – providing the firms they work for with ever-greater insights into strategic plans for growth, and business decisions. HR Shared Services solutions like Neocase HR will also continue to diligently work to provide the technology to facilitate these efforts.