A conversation inspired this article with Lila Nazef, VP of Customer Success at Neocase, who was featured on the podcast “You Should Know.” In this episode, Lila shares sharp, field-tested insights on why onboarding often fails, how HR can reclaim its strategic role, and what’s holding back digital transformation.
You land the perfect candidate. Offer accepted. Spirits are high.
Then… nothing. Silence. Confusing emails. No contract. IT isn’t ready. HR isn’t answering. Day one starts with paperwork, not purpose.
Sound familiar?
It’s the onboarding paradox: the most critical stage of the employee lifecycle is also one of the most broken. And no, it’s not just “a systems issue.” It’s a signal.
“Onboarding is often the first time HR exposes its internal complexity to the outside world. And that complexity? It’s rarely invisible.”
Too often, onboarding gets buried under manual steps and fragmented tools:
And while your HR platform might promise a unified journey, it often lacks the flexibility to adapt to your real-world processes.
No wonder new hires feel lost. No wonder HR teams are exhausted.
What if onboarding wasn’t about tasks, but moments?
What if you could:
Neocase does exactly that, no dev required. It's prebuilt onboarding workflow integrates seamlessly into your existing stack, and you can tailor every step to your organization’s needs.
“It’s not about adding more tools. It’s about making your stack work together intelligently.”
A broken onboarding flow tells your new hires everything they need to know about how your company communicates, operates, and values its people.
Fixing it isn’t a tech upgrade. It’s a leadership move.
And HR should lead that charge.
Listen to the episode
🎧 “Is HR Dead Weight or Your Secret Weapon?”
with Lila Nazef (Neocase)
→ Listen now the full episode here