--- title: Neocase Blog | Learn more about Service Delivery | aking (4) description: Learn more about Service Delivery on the Neocase Software Blog (4) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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[Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work?hsLang=en) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center?hsLang=en) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story?hsLang=en) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## aking ### Recent Posts ##### [February 25, 2015 Leveraging HR Shared Services via Mobile Devices Securely Accessing HR Information, Processes & Services – Anytime, Anywhere](https://blog.neocasesoftware.com/hr-service-delivery-posts/leveraging-hr-shared-services-via-mobile-devices?hsLang=en) ##### [February 17, 2015 Engaging & Retaining the Best Employees using HR Shared Services According to Wikipedia, Human Resources are the set of individuals who make up the workforce of an organization, business sector or economy.](https://blog.neocasesoftware.com/hr-service-delivery-posts/engaging-retaining-the-best-employees-using-hr-shared-services?hsLang=en) ##### [February 10, 2015 Human Resources Today – Leveraging Strategy & Keeping Talent Over the years, I’ve worn a lot of company hats – mostly in the marketing arena – but through some start-up firms, I’ve also assisted in the\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/human-resources-today-leveraging-strategy-keeping-talent?hsLang=en) ##### [February 03, 2015 “It’s All About Me” – a Truly Personalized HR Portal Some years ago, as the digital age began to evolve and computers started serving a larger audience; one of the challenges was (and continues to be)\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/its-all-about-me-a-truly-personalized-hr-portal?hsLang=en) ##### [January 27, 2015 Delivering HR Shared Services – Have it Your Way Most of us probably remember the old Burger King tagline “Have it Your Way.”](https://blog.neocasesoftware.com/hr-service-delivery-posts/delivering-hr-shared-services-have-it-your-way?hsLang=en) ##### [January 21, 2015 Keeping the “Human” in Human Resources We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/keeping-the-human-in-human-resources?hsLang=en) ##### [January 13, 2015 Neocase HR – We put the “Service” in Shared Services Personal Service – seems like the exception not the rule these days.](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-power-we-put-the-service-in-shared-services?hsLang=en) ##### [January 08, 2015 Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/live-chat-for-enhanced-employee-experience-consistent-corporate-communication?hsLang=en) ##### [December 15, 2014 What is Customer Journey Mapping, and how can it improve HR Service Delivery? Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.](https://blog.neocasesoftware.com/hr-service-delivery-posts/what-is-customer-journey-mapping-and-how-can-it-improve-hr-service-delivery?hsLang=en) ##### [November 14, 2014 One Theory Why Worldwide Employee Engagement is so Low… Most everyone knows the power of Employee Engagement:](https://blog.neocasesoftware.com/employee-satisfaction-posts/one-theory-why-worldwide-employee-engagement-is-so-low?hsLang=en) ##### [November 07, 2014 What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common? This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.](https://blog.neocasesoftware.com/hr-service-delivery-posts/what-do-mark-zuckerbergs-gray-t-shirt-and-hr-service-center-productivity-have-in-common?hsLang=en) ##### [October 29, 2014 When your HR service center speaks, do your customers hear what you say? For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.](https://blog.neocasesoftware.com/hr-service-delivery-posts/when-your-hr-service-center-speaks-do-your-customers-hear-what-you-say?hsLang=en) ##### [October 28, 2014 HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-business-intelligence-leverage-analysis-tools-reports-for-optimal-services-delivery?hsLang=en) ##### [October 21, 2014 Neocase HR V14 – New Resources for Human Resources Shared Services Delivery New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-power-v14-new-resources-for-human-resources-shared-services-delivery?hsLang=en) ##### [October 14, 2014 Proactive SLA Management for Optimal HR Service Delivery In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/proactive-sla-management-for-optimal-hr-service-delivery?hsLang=en) - - [1](https://blog.neocasesoftware.com/author/aking/page/1?hsLang=en) [2](https://blog.neocasesoftware.com/author/aking/page/2?hsLang=en) [3](https://blog.neocasesoftware.com/author/aking/page/3?hsLang=en) [4](https://blog.neocasesoftware.com/author/aking/page/4) [5](https://blog.neocasesoftware.com/author/aking/page/5?hsLang=en) - Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**