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    Recent Posts

    Leveraging HR Shared Services via Mobile Devices

    Securely Accessing HR Information, Processes & Services – Anytime, Anywhere

    25
    Feb
    Engaging & Retaining the Best Employees using HR Shared Services

    According to Wikipedia, Human Resources are the set of individuals who make up the workforce of an organization, business sector or economy.

    17
    Feb
    Human Resources Today – Leveraging Strategy & Keeping Talent

    Over the years, I’ve worn a lot of company hats – mostly in the marketing arena – but through some start-up firms, I’ve also assisted in the[...]

    10
    Feb
    “It’s All About Me” – a Truly Personalized HR Portal

    Some years ago, as the digital age began to evolve and computers started serving a larger audience; one of the challenges was (and continues to be)[...]

    03
    Feb
    Delivering HR Shared Services – Have it Your Way

    Most of us probably remember the old Burger King tagline “Have it Your Way.”

    27
    Jan
    Keeping the “Human” in Human Resources

    We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative[...]

    21
    Jan
    Neocase HR – We put the “Service” in Shared Services

    Personal Service – seems like the exception not the rule these days.

    13
    Jan
    Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

    We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]

    08
    Jan
    What is Customer Journey Mapping, and how can it improve HR Service Delivery?

    Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.

    15
    Dec
    One Theory Why Worldwide Employee Engagement is so Low…

    Most everyone knows the power of Employee Engagement:

    14
    Nov
    What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

    This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.

    07
    Nov
    When your HR service center speaks, do your customers hear what you say?

    For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.

    29
    Oct
    HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery

    In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.

    28
    Oct
    Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

    New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution

    21
    Oct
    Proactive SLA Management for Optimal HR Service Delivery

    In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]

    14
    Oct

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