--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (2) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! (2) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [![thumb-up-satisfaction-survey](https://blog.neocasesoftware.com/hs-fs/hubfs/thumb-up-satisfaction-survey.jpg?width=618&name=thumb-up-satisfaction-survey.jpg) April 23, 2018 3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know… If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you. In fact, your industry would love to hear\[...\]](https://blog.neocasesoftware.com/most-people-dont-respond-surveys?hsLang=en) ##### [![longlines](https://blog.neocasesoftware.com/hs-fs/hubfs/longlines.jpg?width=618&name=longlines.jpg) April 13, 2018 5 Ways to Reduce your Customers' Pain of Waiting If there's one thing I can't stand, it's waiting. When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get\[...\]](https://blog.neocasesoftware.com/reduce-customers-pain-waiting?hsLang=en) ##### [![uncertainty](https://blog.neocasesoftware.com/hs-fs/hubfs/uncertainty.jpg?width=618&name=uncertainty.jpg) March 31, 2018 Looking to Boost Employee Engagement? Try this... The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled "Stable Scheduling increases\[...\]](https://blog.neocasesoftware.com/hidden-cause-low-employee-engagement?hsLang=en) ##### [![library-organize-knowledge-base](https://blog.neocasesoftware.com/hs-fs/hubfs/library-organize-knowledge-base.jpg?width=618&name=library-organize-knowledge-base.jpg) January 30, 2018 A Less Painful Approach to Building an HR Knowledge base So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one\[...\]](https://blog.neocasesoftware.com/building-hr-knowledge-base?hsLang=en) ##### [![Annoyed designer gesturing in front of her laptop in her office](https://blog.neocasesoftware.com/hs-fs/hubfs/Stock%20images/Annoyed%20designer%20gesturing%20in%20front%20of%20her%20laptop%20in%20her%20office.jpeg?width=618&name=Annoyed%20designer%20gesturing%20in%20front%20of%20her%20laptop%20in%20her%20office.jpeg) January 13, 2018 What's a "Frictionless Workplace Experience?"](https://blog.neocasesoftware.com/frictionless-workplace-experience?hsLang=en) ##### [![satisfaction-survey](https://blog.neocasesoftware.com/hs-fs/hubfs/satisfaction-survey.jpg?width=618&name=satisfaction-survey.jpg) January 08, 2018 6 Keys to Effective Employee Satisfaction Surveys Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.\[...\]](https://blog.neocasesoftware.com/6-keys-employee-satisfaction-surveys?hsLang=en) ##### [![Emotion](https://blog.neocasesoftware.com/hs-fs/hubfs/Emotion.png?width=618&name=Emotion.png) December 29, 2017 10 Easy Ways to Build Emotion into the Employee Experience Last week's post focused on the three elements of an exceptional employee experience: It needs to be effective, easy and emotional. "Effective and\[...\]](https://blog.neocasesoftware.com/10-easy-ways-build-emotion-employee-experience?hsLang=en) ##### [![Easy-Effectie-Emotional](https://blog.neocasesoftware.com/hs-fs/hubfs/Easy-Effectie-Emotional.png?width=618&name=Easy-Effectie-Emotional.png) December 22, 2017 Use the 3-E Framework to Improve the Employee Experience.](https://blog.neocasesoftware.com/3-e-framework-improve-employee-experience?hsLang=en) ##### [![robot-ai-artificial-intelligence](https://blog.neocasesoftware.com/hs-fs/hubfs/robot-ai-artificial-intelligence.jpg?width=618&name=robot-ai-artificial-intelligence.jpg) December 14, 2017 AI is cool, but EI is still critical for top-performing HR service centers. There’s a lot of hype these days around Artificial Intelligence (AI). In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead\[...\]](https://blog.neocasesoftware.com/emotional-intelligence-hr-service?hsLang=en) ##### [![happy-colleagues-open-space-office](https://blog.neocasesoftware.com/hs-fs/hubfs/happy-colleagues-open-space-office.jpg?width=618&name=happy-colleagues-open-space-office.jpg) December 07, 2017 Making New Employees Feel Right at Home HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease](https://blog.neocasesoftware.com/making-new-employees-feel-right-at-home?hsLang=en) ##### [![Employee-on-SmartPhone](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/Employee-on-SmartPhone.jpg?width=618&name=Employee-on-SmartPhone.jpg) November 26, 2017 Are You Making any of these 3 Common Mistakes Using Data? According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025. That’s a lot of data. And it’s good\[...\]](https://blog.neocasesoftware.com/making-3-common-mistakes-using-data?hsLang=en) ##### [![iStock-475297640](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-475297640.jpg?width=618&name=iStock-475297640.jpg) November 19, 2017 Use Agent Journey Mapping to Improve the Employee Experience. Customer journey mapping is a widely-accepted practice for improving the Customer Experience. Journey mapping can also be used to improve the\[...\]](https://blog.neocasesoftware.com/agent-journey-mapping-experience?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/Employee-on-SmartPhone-1.jpg?width=618&name=Employee-on-SmartPhone-1.jpg) November 10, 2017 Can an Employee Portal be Effective if it's not Mobile?](https://blog.neocasesoftware.com/mobile-employee-portal?hsLang=en) ##### [![iStock-912181478](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-912181478.jpg?width=618&name=iStock-912181478.jpg) November 03, 2017 3 Ways to Get More Value From Your Cloud Software](https://blog.neocasesoftware.com/get-more-value-from-your-cloud-software?hsLang=en) ##### [![module-features-overview](https://blog.neocasesoftware.com/hs-fs/hubfs/module-features-overview.jpg?width=618&name=module-features-overview.jpg) October 28, 2017 Employee HR Self-Service Portals for Remote Work Success The Internet and digital technologies have made it possible for employees to work remotely. 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