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So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]
Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]
Last week's post focused on the three elements of an exceptional employee experience: It needs to be effective, easy and emotional. "Effective and[...]
There’s a lot of hype these days around Artificial Intelligence (AI). In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]
HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease
According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025. That’s a lot of data. And it’s good[...]
Customer journey mapping is a widely-accepted practice for improving the Customer Experience. Journey mapping can also be used to improve the[...]
The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]
Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.
Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...
There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story[...]