Service delivery news

Happy (almost) Anniversary – a Look Back

As we work into our 15th year since our founding in 2001 – it’s incredible how much has changed in a short period of time.

TripAdvisor. OpenTable. Human Resources Portal?

What if Online Human Resources Displays were Fun & Informative too?

HR Best Practices – Strategic Planning & Culture Improvement

Implementing the Right Practices & Tools for Successful Human Resources

The KISS Principle Approach to HR – An Intuitive Interface

The KISS Principle, or Keep It Simple Stupid, has become a widely recognized design doctrine that builds upon two fundamental foundations; that[...]

Leveraging HR Shared Services via Mobile Devices

Securely Accessing HR Information, Processes & Services – Anytime, Anywhere

Engaging & Retaining the Best Employees using HR Shared Services

According to Wikipedia, Human Resources are the set of individuals who make up the workforce of an organization, business sector or economy.

Human Resources Today – Leveraging Strategy & Keeping Talent

Over the years, I’ve worn a lot of company hats – mostly in the marketing arena – but through some start-up firms, I’ve also assisted in the[...]

“It’s All About Me” – a Truly Personalized HR Portal

Some years ago, as the digital age began to evolve and computers started serving a larger audience; one of the challenges was (and continues to be)[...]

Delivering HR Shared Services – Have it Your Way

Most of us probably remember the old Burger King tagline “Have it Your Way.”

Keeping the “Human” in Human Resources

We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative[...]

Neocase HR – We put the “Service” in Shared Services

Personal Service – seems like the exception not the rule these days.

Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]

What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.

One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement:

What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.