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February 17, 2015
Engaging & Retaining the Best Employees using HR Shared Services

According to Wikipedia, Human Resources are the set of individuals who make up the workforce of an organization, business sector or economy.
February 10, 2015
Human Resources Today – Leveraging Strategy & Keeping Talent

Over the years, I’ve worn a lot of company hats – mostly in the marketing arena – but through some start-up firms, I’ve also assisted in the[...]
February 03, 2015
“It’s All About Me” – a Truly Personalized HR Portal

Some years ago, as the digital age began to evolve and computers started serving a larger audience; one of the challenges was (and continues to be)[...]
January 27, 2015
Delivering HR Shared Services – Have it Your Way

Most of us probably remember the old Burger King tagline “Have it Your Way.”
January 21, 2015
Keeping the “Human” in Human Resources

We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative[...]
January 13, 2015
Neocase HR – We put the “Service” in Shared Services

Personal Service – seems like the exception not the rule these days.
January 08, 2015
Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]
December 15, 2014
What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.
November 14, 2014
One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement:
November 07, 2014
What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.
October 29, 2014
When your HR service center speaks, do your customers hear what you say?

For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.
October 28, 2014
HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery

In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.
October 21, 2014
Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution
October 14, 2014
Proactive SLA Management for Optimal HR Service Delivery

In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]
October 07, 2014
Automated HR Email Management for Higher Quality, Consistent & Timely Communications

The most popular form of non-business communication today (at least in the UK) is the text message, (preferred more than face-to-face contact[...]

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