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Some years ago, as the digital age began to evolve and computers started serving a larger audience; one of the challenges was (and continues to be)[...]
Most of us probably remember the old Burger King tagline “Have it Your Way.”
We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative[...]
Personal Service – seems like the exception not the rule these days.
We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]
Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.
Most everyone knows the power of Employee Engagement:
This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.
For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.
In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.
New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution
In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]
The most popular form of non-business communication today (at least in the UK) is the text message, (preferred more than face-to-face contact[...]
A great many people over the course of their careers have had cause to speak with human resources about issues and challenges with colleagues and[...]
We’ve all taken our share of surveys, both before, but especially after – the age of the Internet.
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