Service delivery news

Delivering HR Shared Services – Have it Your Way

Most of us probably remember the old Burger King tagline “Have it Your Way.”

Keeping the “Human” in Human Resources

We’ve all experienced disconcerting automation in this digital age of online communication as companies look to technology to automate administrative[...]

Neocase HR – We put the “Service” in Shared Services

Personal Service – seems like the exception not the rule these days.

Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]

What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.

One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement:

What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.

When your HR service center speaks, do your customers hear what you say?

For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.

HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery

In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.

Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution

Proactive SLA Management for Optimal HR Service Delivery

In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]

Automated HR Email Management for Higher Quality, Consistent & Timely Communications

The most popular form of non-business communication today (at least in the UK) is the text message, (preferred more than face-to-face contact[...]

Collaborative Case Management – The Right Resource for Rapid Resolution

A great many people over the course of their careers have had cause to speak with human resources about issues and challenges with colleagues and[...]

Survey Says… Enhance Employee Engagement & Satisfaction with Neocase HR’s Survey Module

We’ve all taken our share of surveys, both before, but especially after – the age of the Internet.

The Neocase HR Knowledge Base – the “Brains” Behind HR Shared Services

When implementing an HR Shared Services Solution, the information about employees, corporate policies and procedures, as well as myriad HR forms and[...]