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AI, Cloud Computing and Inclusion

Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]

Making the Case for Employee Document Management

Human resources professionals should be engaged with managing people – not documents

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

Is Your HR Ready for Machine Learning?

The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?

3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know…

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you.  In fact, your industry would love to hear[...]

5 Ways to Reduce your Customers' Pain of Waiting

If there's one thing I can't stand, it's waiting.  When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get[...]

Looking to Boost Employee Engagement? Try this...

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled  "Stable Scheduling increases[...]

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal.  But there’s one[...]

What's a "Frictionless Workplace Experience?"

6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]

10 Easy Ways to Build Emotion into the Employee Experience

Last week's post focused on the three elements of an exceptional employee experience:  It needs to be effective, easy and emotional.  "Effective and[...]