Service
delivery news

The big challenge for enterprise employee onboarding. And how to fix it.

Enterprise employee onboarding faces an inherent challenge that small and medium businesses don’t. Overcoming that challenge is crucial to securing[...]

What is an HR Knowledge base?

Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]

What is HR Case Management?

What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]

AI, Cloud Computing and Inclusion

Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]

Making the Case for Employee Document Management

Human resources professionals should be engaged with managing people – not documents

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

Is Your HR Ready for Machine Learning?

The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?

3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know…

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you.  In fact, your industry would love to hear[...]

5 Ways to Reduce your Customers' Pain of Waiting

If there's one thing I can't stand, it's waiting.  When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get[...]

Looking to Boost Employee Engagement? Try this...

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled  "Stable Scheduling increases[...]

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal.  But there’s one[...]