Learn more about Service Delivery

Can an Employee Portal be Effective if it's not Mobile?

3 Ways to Get More Value From Your Cloud Software

Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]

Bots Can Improve Employee Self-service

Bots can improve employee self-service.  In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset.  Here's what it is, and how it happens...  

Why HR Professionals Should Learn to Love Robots

There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs.   But the real story isn't about fewer jobs.  It's a story[...]

What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago.  The survey asked questions about the[...]

5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”

HRIS Needs More Maestros for End-to-end Automation.

Have you ever experienced a live classical concert?  If so, you probably noticed the conductor, who appeared to be the linchpin that held it all[...]

What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.”   If Donne wrote that today, it might be “No person is an Island.”  But that’s not the[...]

Why Millennials are a Gift to HR Shared Services

According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.”  That’s a good thing for the HR Shared Service Centers.  Here’s why:

Was Ram Charan Right About Splitting HR?

Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.

What will HR Shared Services be Like in 10 Years?

On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year.  That’s big,[...]

3 Steps to a Personalized Employee Portal

All employees are not the same.  Yet more often than not, HR Portals treat them as though they are.  Beyond knowledge base articles, the portal pages[...]

Which Matters Most: Technology, Physical Surroundings or Culture?

These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin.