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There’s a lot of hype these days around Artificial Intelligence (AI). In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]
HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease
According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025. That’s a lot of data. And it’s good[...]
Customer journey mapping is a widely-accepted practice for improving the Customer Experience. Journey mapping can also be used to improve the[...]
The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]
Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.
Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...
There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story[...]
This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the[...]
“If you can’t measure it, you can’t improve it.”
Have you ever experienced a live classical concert? If so, you probably noticed the conductor, who appeared to be the linchpin that held it all[...]
In 1624, English poet John Donne wrote “No man is an island.” If Donne wrote that today, it might be “No person is an Island.” But that’s not the[...]