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Professional services employees can have high expectations for HR service delivery. We're talking about architects, engineers, attorneys and[...]
HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article[...]
Enterprise employee onboarding faces an inherent challenge that small and medium businesses don’t. Overcoming that challenge is crucial to securing[...]
Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]
What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]
Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]
Human resources professionals should be engaged with managing people – not documents
According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]
The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]
As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.
Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]
If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you. In fact, your industry would love to hear[...]
If there's one thing I can't stand, it's waiting. When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get[...]