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This new feature will make you say, "Cool!" Let's take a quick tour of Drag & Drop for Agents and see how it works. Our new drag and drop feature[...]
Limit Case Creation with our new feature: Article Suggestion Wondering how you can cut down on case creation? Neocase HR version 16 has the solution.[...]
What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]
The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]
According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit to deploying integrated HR service delivery tools to[...]
Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]
Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not[...]
Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now![...]
I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]
Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]
A great many people over the course of their careers have had cause to speak with human resources about issues and challenges with colleagues and[...]
Lego’s, the popular toy that gives children the ability to build almost anything their imagination can conjure up, providing an almost universal toy[...]
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