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HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article[...]
Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]
Last week's post focused on the three elements of an exceptional employee experience: It needs to be effective, easy and emotional. "Effective and[...]
There’s a lot of hype these days around Artificial Intelligence (AI). In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]
According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025. That’s a lot of data. And it’s good[...]
Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...
This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the[...]
“If you can’t measure it, you can’t improve it.”
In 1624, English poet John Donne wrote “No man is an island.” If Donne wrote that today, it might be “No person is an Island.” But that’s not the[...]
Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.