--- title: Neocase Blog | Learn more about Service Delivery | HR Service Delivery (4) description: HR Service Delivery | Learn more about Service Delivery on the Neocase Software Blog (4) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all # hr service delivery posts ##### [![iStock-912617272](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-912617272.jpg?width=618&name=iStock-912617272.jpg) July 24, 2017 How to Release Software Enhancements so People Use Them In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers. And once that new\[...\]](https://blog.neocasesoftware.com/software-release-enhancements?hsLang=en) ##### [![iStock-881484382](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-881484382.jpg?width=618&name=iStock-881484382.jpg) July 05, 2017 How to Forget about Work when you're On Vacation Ah, yes – it’s vacation season for many countries in the northern hemisphere. That means leaving work behind, and heading for the hills, seashore or\[...\]](https://blog.neocasesoftware.com/3-tips-leaving-work-behind-vacation?hsLang=en) ##### [![iStock-937239290](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-937239290.jpg?width=618&name=iStock-937239290.jpg) June 22, 2017 So you've automated your processes. Now what? According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to be the number one area in which\[...\]](https://blog.neocasesoftware.com/automated-processes?hsLang=en) ##### [![iStock-918639608](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-918639608.jpg?width=618&name=iStock-918639608.jpg) June 15, 2017 What do employees want? Are you delivering? We’re out at HR Tech World in San Francisco this week. While the show is about technology, it’s more about strategies and tactics for improving the\[...\]](https://blog.neocasesoftware.com/what-employees-want?hsLang=en) ##### [![iStock-952679588](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-952679588.jpg?width=618&name=iStock-952679588.jpg) June 07, 2017 5 Reasons to Participate in the Sierra Cedar HR Systems Survey The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017. If you haven’t already participated, here are five good reasons\[...\]](https://blog.neocasesoftware.com/participate-sierra-cedar-hr-systems-survey?hsLang=en) ##### [![iStock-938516428](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-938516428.jpg?width=618&name=iStock-938516428.jpg) June 05, 2017 Buying Business Software? Include this in your RFP. How often do you ask a person for something, and they come back with something that is different from what you had in mind? This isn’t a blog post\[...\]](https://blog.neocasesoftware.com/use-case-scenarios-make-clear-software-requirements?hsLang=en) ##### [![iStock-908535308](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-908535308.jpg?width=618&name=iStock-908535308.jpg) May 08, 2017 Balancing People, Process and Technology for a Great Customer Experience Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes...](https://blog.neocasesoftware.com/combining-people-process-technology-customer-experience?hsLang=en) ##### [![Employee stuck in a box](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/6a0133f49a611c970b019b00b05320970b-250wi-1.jpeg?width=618&name=6a0133f49a611c970b019b00b05320970b-250wi-1.jpeg) April 27, 2017 Do you have a customer service mindset? It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and directly\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/customer-service-mindset?hsLang=en) ##### [![iStock-960164282](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-960164282.jpg?width=618&name=iStock-960164282.jpg) April 24, 2017 Who should control HR Service Delivery Tools? HR, or IT? In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-tools?hsLang=en) ##### [![should-employees-feear-artificial-intelligence](https://blog.neocasesoftware.com/hs-fs/hubfs/should-employees-feear-artificial-intelligence.jpg?width=618&name=should-employees-feear-artificial-intelligence.jpg) April 17, 2017 Why Employees Shouldn’t Fear Artificial Intelligence … at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of\[...\]](https://blog.neocasesoftware.com/employees-fear-artificial-intelligence?hsLang=en) ##### [![customers-focus](https://blog.neocasesoftware.com/hs-fs/hubfs/customers-focus.jpg?width=618&name=customers-focus.jpg) April 10, 2017 What does customer-focus really mean? Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in large\[...\]](https://blog.neocasesoftware.com/what-does-customer-focus-really-mean?hsLang=en) ##### [![sla-compliance](https://blog.neocasesoftware.com/hs-fs/hubfs/sla-compliance.jpg?width=618&name=sla-compliance.jpg) March 27, 2017 Is the SLA Compliance Metric fooling us? The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA time divided by the total number of incidents.” In fact,\[...\]](https://blog.neocasesoftware.com/sla-compliance-metric-fooling-us?hsLang=en) ##### [![feautred-overload](https://blog.neocasesoftware.com/hs-fs/hubfs/feautred-overload.jpg?width=618&name=feautred-overload.jpg) March 14, 2017 Implementing Software? Beware of Feature Overload. As a software vendor, we receive and review dozens (hundreds?) of Requests for Proposal (RFP’s) every year for HR Case Management, Knowledge base and\[...\]](https://blog.neocasesoftware.com/software-beware-feature-overload?hsLang=en) ##### [![trust-employees](https://blog.neocasesoftware.com/hs-fs/hubfs/trust-employees.jpg?width=618&name=trust-employees.jpg) March 10, 2017 Hire employees you're willing to trust. Then trust them. I called my bank the other day to ask them to reverse a service charge. Technically, the charge was my fault. But given the details of the situation,\[...\]](https://blog.neocasesoftware.com/hire-employees-trust?hsLang=en) ##### [![self-service-module-responsive](https://blog.neocasesoftware.com/hs-fs/hubfs/self-service-module-responsive.jpg?width=618&name=self-service-module-responsive.jpg) February 27, 2017 What's the best way to make Self-service Mobile? Responsive Web Design, or a Native App? 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