Service delivery news

hr service delivery posts

insights-vs-action
Insight doesn’t produce results. Action does.

When Satya Nadella began his role as CEO of Microsoft, he sent a company-wide email that spoke to the importance of employee satisfaction in driving[...]

sla
Great SLA’s consist of these 5 parts.

Every strong relationship is built upon clear communication, and clear expectations. That’s what Service Level Agreements, or SLA’s are all about.[...]

personnalization-customer-loyalty
The easiest way to personalization & customer loyalty

It happens to me every time I call Delta Airlines customer support. I love to hear it. In fact, for some quirky reason, it's one of the reasons that[...]

live-chat-successful
The Key to Making Live Chat Successful in your HR Service Center.

So, what is it that’s so cool about having live chat in your service center? Well, for one thing, it’s a consumer-grade intake channel. And anything[...]

technology-customer-service
Poor service? Don't blame the technology.

It seems every time I take my car to the dealership, they have trouble finding me in their system. That’s because their system can only access a[...]

surveys
Best Practices for Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]

The Night Before Christmas in the HR Service Center

‘Twas the night before Christmas And all through HR, Not a creature was stirring Except for Mazar.

hr-earn-seat-table
Why the Seat at the Table Still Eludes Some HR Organizations

Every HR organization wants the proverbial seat at the table. Some have secured it, but it continues to elude others. Why is that? It often comes[...]

vi^-service-better-sla
Should VIP’s have better SLA’s?

Should some employees be treated better than others? Do some deserve a higher level of service than others? Many organizations routinely assign more[...]

4-types-of-hr-analytics
4 Types of Analytics and what they mean for HR

Business Analytics is a phrase that can mean a lot of things to a lot of people. This article separates out the topic into four categories, and[...]

improve-alignment
Can this simple change to onboarding improve alignment?

Before we talk about onboarding, how about a good, short story? President Kennedy was visiting NASA. During his tour, he walked over to a janitor who[...]

Doing-Nothing3
EmployeeEx Design: 3 Dangers of Doing Nothing

There’s no shortage of information about the business value of a well-designed employee experience. Plenty of companies are investing in designing a[...]

Use a Customer Journey Map to improve the Employee Experience.

In a recent blog post “Why so many companies can’t get the employee experience right,” we briefly touched on the concept of the Customer Journey Map.[...]

Which HR processes scare you the most?

Do you know what day it is??? The "H" Words Today is October 31, and in many parts of the world, it’s All Hallows’ Eve, or Halloween for short. In[...]

Why Employee Experience trumps Tier Zero Resolution

Any discussion about employee Self-service Portals is bound to focus on maximizing Tier Zero Resolution and creating a “consumer-grade” employee[...]