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    hr service delivery posts

    3 Reasons why you should share your SLA's with your customer

    There have been many conversations over the years with service center leaders about their Service Level Agreements (SLA ’a). The specific point in[...]

    26
    Sep
    How well do you market your shared service center?

    People do something for one of two reasons: They have to do it, or they want to do it. There's an organization that locks the door to the area where[...]

    22
    Sep
    Which shared service center maturity map is right for you?

    "If you don't know where you're going, you might end up someplace else." When baseball Hall of Fame catcher Yogi Berra first offered that sagacious[...]

    19
    Sep
    3 Methods of Triage in the Service Center

    A common challenge for service centers is effectively and efficiently assigning inbound requests, so that the requests are closed in a timely manner,[...]

    16
    Sep
    3 Mistakes to Avoid when Implementing Shared Services

    The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently published by SSON News: Top 10 Mistakes When[...]

    13
    Sep
    HR Shared Services and The Digital Workplace

    When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized I hadn’t checked in and didn’t have my boarding pass. Normally,[...]

    09
    Sep
    2 Keys to Better Results through Business Intelligence

    This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]

    06
    Sep
    Shared Services Benefits & Film Noir – Some Things ARE Black & White…

    Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]

    30
    Aug
    As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

    There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]

    25
    Aug
    HR Shared Services – for Better Recruiting & Hiring Processes

    HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in[...]

    18
    Aug
    The Big Lie about Multi-tasking

    Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now![...]

    04
    Aug
    How can the HR Service Center contribute to open communication throughout the organization?

    "Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture." That's according[...]

    02
    Aug
    Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

    Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise[...]

    28
    Jul
    Workforce Happiness – Why Employers Need to Care

    Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its[...]

    26
    Jul
    How colors can make you more productive

    I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]

    22
    Jul

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