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Service delivery news

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hr service delivery posts

June 20, 2016
Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why…

For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well at[...]
June 16, 2016
Is your HR service center meeting its SLA’s?

A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]
June 15, 2016
Keeping a Sense of Humor at Work (and in Life)

People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a[...]
June 10, 2016
Keeping Top Talent – Don’t let Your Firm’s Knowledge & Experience Walk out the Door…

Today’s competitive business environment dictates that companies constantly strive to keep their top professionals motivated, challenged and[...]
June 08, 2016
Cat People vs. Dog People & HR Service Delivery for Both…

One of the main differentiators of personality types seems to be an allegiance to one pet species over another. People are often asked, “Are you a[...]
June 06, 2016
Customers love simple. So don't over-complicate your satisfaction surveys.

Call me a laggard, but I've never taken an UBER instead of a taxi. But that's about to change... I recently downloaded the UBER app onto my iPhone.[...]
June 02, 2016
Ac-cent-tchu-ate the Positive – In Life & at Work

You've got to accentuate the positive Eliminate the negative And latch on to the affirmative Don't mess with Mister In-Between Lyrics from[...]
May 31, 2016
Trends in HR Service Delivery

"The human resource management profession continues to evolve. Originally conceived to handle personnel hiring and payment, the function now aligns[...]
May 26, 2016
In Real Estate, it’s Location, Location, Location - with HR Service Delivery it’s a 2-way Street…

It seems that most industries have their own language – catch phrases and axioms – by which they operate. One frequently heard in the real estate[...]
May 24, 2016
Weathering the Highs & Lows in Human Resources

As any HR professional knows – peoples’ moods can change like the weather. Keeping a workforce happy, productive and engaged (not to mention[...]
May 20, 2016
HR Service Delivery - Helping Navigate the Information & Communication Maze for New Hires

Starting a new job can be an exciting and fulfilling experience, but also a little disconcerting as one navigates the unknowns of a new organization.[...]
May 17, 2016
Help Establish Communication, Respect & Trust with HR Service Delivery

"One of the most sincere forms of respect is actually listening to what another has to say.” ~Bryant H. McGill It is generally agreed that companies[...]
May 12, 2016
Human Resources & Employee Engagement – a Matter of Trust

Image courtesy of forbes.com In most successful relations, the underlying foundation is one built out of mutual trust. It’s hard to maintain ongoing[...]
May 09, 2016
Personalize your Portal for Greater Tier Zero Resolution

"Talk to someone about themselves and they’ll listen for hours." Dale Carnegie wrote that in 1936 in his iconic book, “How to Win Friends and[...]
May 05, 2016
Shared Services - A River Runs through it...

Just as water is essential to life, a healthy workforce is the heart of a successful, thriving company. Putting the right pieces in place to assist[...]

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