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Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.
For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well at[...]
A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]
People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a[...]
Today’s competitive business environment dictates that companies constantly strive to keep their top professionals motivated, challenged and[...]
One of the main differentiators of personality types seems to be an allegiance to one pet species over another. People are often asked, “Are you a[...]
Call me a laggard, but I've never taken an UBER instead of a taxi. But that's about to change... I recently downloaded the UBER app onto my iPhone.[...]
You've got to accentuate the positive Eliminate the negative And latch on to the affirmative Don't mess with Mister In-Between Lyrics from[...]
"The human resource management profession continues to evolve. Originally conceived to handle personnel hiring and payment, the function now aligns[...]
It seems that most industries have their own language – catch phrases and axioms – by which they operate. One frequently heard in the real estate[...]
As any HR professional knows – peoples’ moods can change like the weather. Keeping a workforce happy, productive and engaged (not to mention[...]
Starting a new job can be an exciting and fulfilling experience, but also a little disconcerting as one navigates the unknowns of a new organization.[...]
"One of the most sincere forms of respect is actually listening to what another has to say.” ~Bryant H. McGill It is generally agreed that companies[...]
Image courtesy of forbes.com In most successful relations, the underlying foundation is one built out of mutual trust. It’s hard to maintain ongoing[...]
"Talk to someone about themselves and they’ll listen for hours." Dale Carnegie wrote that in 1936 in his iconic book, “How to Win Friends and[...]
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