--- title: Neocase Blog | Learn more about Service Delivery | Knowledge Base description: Knowledge Base | Learn more about Service Delivery on the Neocase Software Blog --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - [Business Processes Management](https://www.neocasesoftware.com/hris-modules/business-process-management) - [Employee Document Management](https://www.neocasesoftware.com/hris-modules/employee-document-management/) - [People Analytics](https://www.neocasesoftware.com/hris-modules/reports-and-analytics) - [Finance Extension](https://www.neocasesoftware.com/hris-modules/finance-extension) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/package-icon.svg)Services](https://www.neocasesoftware.com/services) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/dollar-sign-icon.svg)Pricing](https://www.neocasesoftware.com/services) - [Integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/code-icon.svg)Our integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/Microsoft-Teams-Logo.png)Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/WDAY-f35396ad.png)Workday](https://www.neocasesoftware.com/integrations/worday) - [![icone](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Dayforce.png)Dayforce](https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/The-Access-Group-Icon.png)Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Cegid.png)Cegid](https://www.neocasesoftware.com/integrations/cegid-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/edit.svg)e-Signature Solutions](https://www.neocasesoftware.com/integrations/e-signature-integrations/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/share-2.svg)Other Solutions](https://www.neocasesoftware.com/integrations/hris-ecosystem-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/soprahr_icon.png)Sopra HR 4YOU](https://www.neocasesoftware.com/integrations/neocase-and-sopra-hr-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/Icon-AP-Success-Factor-HCM-1.png)SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/adp-icon-unplated.png)ADP](https://www.neocasesoftware.com/integrations/adp-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/oracle-favicon.svg)Oracle HCM](https://www.neocasesoftware.com/integrations/neocase-oracle-hcm-integration/) - Case Studies - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/award-icon.svg)Success Stories](https://www.neocasesoftware.com/success-stories) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/folder-icon.svg)Use Cases](https://www.neocasesoftware.com/hr-use-cases) - Resources - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-open-icon.svg)Blog](https://blog.neocasesoftware.com) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-icon.svg)Resources Center](https://www.neocasesoftware.com/hr-resources) - About - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/mail-icon.svg)Contact us](https://info.neocasesoftware.com/contact-us-old) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/at-sign-icon.svg)Neocase by sopra HR](https://www.neocasesoftware.com/about-neocase) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/users-icon.svg)Partners](https://www.neocasesoftware.com/our-partners) - [Support](https://onlinesupport.neocasesoftware.com/) ![English](https://www.neocasesoftware.com/wp-content/uploads/flags/united-states-flag-icon.svg) [![Français](https://www.neocasesoftware.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.svg) Français](https://blog.neocasesoftware.com/fr?hsLang=en) [![English](https://www.neocasesoftware.com/wp-content/uploads/flags/united-states-flag-icon.svg) English](https://blog.neocasesoftware.com/) [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - [Business Processes Management](https://www.neocasesoftware.com/hris-modules/business-process-management) - [Employee Document Management](https://www.neocasesoftware.com/hris-modules/employee-document-management/) - [People Analytics](https://www.neocasesoftware.com/hris-modules/reports-and-analytics) - [Finance Extension](https://www.neocasesoftware.com/hris-modules/finance-extension) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/package-icon.svg)Services](https://www.neocasesoftware.com/services) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/dollar-sign-icon.svg)Pricing](https://www.neocasesoftware.com/services) - [Integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/code-icon.svg)Our integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/Microsoft-Teams-Logo.png)Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/WDAY-f35396ad.png)Workday](https://www.neocasesoftware.com/integrations/worday) - [![icone](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Dayforce.png)Dayforce](https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/The-Access-Group-Icon.png)Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Cegid.png)Cegid](https://www.neocasesoftware.com/integrations/cegid-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/edit.svg)e-Signature Solutions](https://www.neocasesoftware.com/integrations/e-signature-integrations/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/share-2.svg)Other Solutions](https://www.neocasesoftware.com/integrations/hris-ecosystem-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/soprahr_icon.png)Sopra HR 4YOU](https://www.neocasesoftware.com/integrations/neocase-and-sopra-hr-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/Icon-AP-Success-Factor-HCM-1.png)SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/adp-icon-unplated.png)ADP](https://www.neocasesoftware.com/integrations/adp-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/oracle-favicon.svg)Oracle HCM](https://www.neocasesoftware.com/integrations/neocase-oracle-hcm-integration/) - Case Studies - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/award-icon.svg)Success Stories](https://www.neocasesoftware.com/success-stories) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/folder-icon.svg)Use Cases](https://www.neocasesoftware.com/hr-use-cases) - Resources - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-open-icon.svg)Blog](https://blog.neocasesoftware.com) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-icon.svg)Resources Center](https://www.neocasesoftware.com/hr-resources) - About - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/mail-icon.svg)Contact us](https://info.neocasesoftware.com/contact-us-old) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/at-sign-icon.svg)Neocase by sopra HR](https://www.neocasesoftware.com/about-neocase) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/users-icon.svg)Partners](https://www.neocasesoftware.com/our-partners) - [Support](https://onlinesupport.neocasesoftware.com/) Loading... × ## Book a demo now ## And see it in action Your details are 100% safe - ### We will endeavor to get back to you within 24 hours and will schedule a demo based on availability - ### The demo will be provided remotely to you and will last approximately 60 minutes × # Service delivery news [Receive our latest news](https://blog.neocasesoftware.com/tag/knowledge-base#newsletter) ### Browse by topic - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts?hsLang=en) - [Press (35)](https://blog.neocasesoftware.com/tag/press?hsLang=en) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur?hsLang=en) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management?hsLang=en) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal?hsLang=en) - [Product (26)](https://blog.neocasesoftware.com/tag/product?hsLang=en) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience?hsLang=en) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices?hsLang=en) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts?hsLang=en) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation?hsLang=en) - [Future of HR (15)](https://blog.neocasesoftware.com/tag/future-of-hr?hsLang=en) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature?hsLang=en) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence?hsLang=en) - [Events (12)](https://blog.neocasesoftware.com/tag/events?hsLang=en) - [Fosway (12)](https://blog.neocasesoftware.com/tag/fosway?hsLang=en) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner?hsLang=en) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey?hsLang=en) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations?hsLang=en) - [Employee Document Management (9)](https://blog.neocasesoftware.com/tag/employee-document-management?hsLang=en) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19?hsLang=en) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers?hsLang=en) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding?hsLang=en) - [Chatbot (6)](https://blog.neocasesoftware.com/tag/chatbot?hsLang=en) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr?hsLang=en) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm?hsLang=en) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality?hsLang=en) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing?hsLang=en) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics?hsLang=en) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm?hsLang=en) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates?hsLang=en) - [News (2)](https://blog.neocasesoftware.com/tag/news?hsLang=en) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting?hsLang=en) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar?hsLang=en) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding?hsLang=en) - [Artificiel Intelligence (1)](https://blog.neocasesoftware.com/tag/artificiel-intelligence?hsLang=en) - [GED (1)](https://blog.neocasesoftware.com/tag/ged?hsLang=en) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner?hsLang=en) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work?hsLang=en) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services?hsLang=en) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work?hsLang=en) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center?hsLang=en) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story?hsLang=en) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all # knowledge base ##### [![NeoSMART HR: the HR knowledge base powered by AI that understands your employees](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-HR%20GAZETTE-%20Neosmart.png?width=618&name=vignette-blog-HR%20GAZETTE-%20Neosmart.png) December 04, 2024 NeoSMART HR: the HR knowledge base powered by AI that understands your employees For over 15 years, the Neocase solution has offered an HR knowledge base for employees, accessible via a self-service portal from a laptop, mobile\[...\]](https://blog.neocasesoftware.com/neosmart-hr-the-hr-knowledge-base-powered-by-ai-that-understands-your-employees?hsLang=en) ##### [![Transforming HR Employee Support at The Access Group with Neocase](https://blog.neocasesoftware.com/hs-fs/hubfs/The%20Access%20Group-customer-success-story-vignette-EN.png?width=618&name=The%20Access%20Group-customer-success-story-vignette-EN.png) June 18, 2024 Transforming HR Employee Support at The Access Group with Neocase At The Access Group, ensuring employees receive exceptional support is a top priority. To achieve this, Neocase, internally known as Access Assist,\[...\]](https://blog.neocasesoftware.com/transforming-hr-employee-support-at-the-access-group-with-neocase?hsLang=en) ##### [![Artificial Intelligence and HR Application: How Neocase Combines Innovation and Caution](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-IA-innovation-and-caution.png?width=618&name=vignette-blog-IA-innovation-and-caution.png) April 10, 2024 Artificial Intelligence and HR Application: How Neocase Combines Innovation and Caution Artificial intelligence (AI) is a groundbreaking innovation that's changing the game. You've probably noticed AI's impact: it's transforming society\[...\]](https://blog.neocasesoftware.com/artificial-intelligence-and-hr-application-how-neocase-combines-innovation-and-caution?hsLang=en) ##### [![HR Knowledge Base & AI: Disruption Unleashed!](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-base-de-connaissance-rh-et-intelligence-artificielle%20(1).png?width=618&name=vignette-blog-base-de-connaissance-rh-et-intelligence-artificielle%20(1).png) December 12, 2023 HR Knowledge Base & AI: Disruption Unleashed! Adding an AI-powered HR knowledge base can transform your operations. Boost efficiency, cut administrative work, provide quick help to employees, and\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-ai-disruption-unleashed?hsLang=en) ##### [![Optimising HR Operations and Elevating Employee Experience through Accelerated HR Service Delivery](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-fosway_07-2022%20(1).png?width=618&name=vignette-blog-post-fosway_07-2022%20(1).png) October 02, 2023 Optimising HR Operations and Elevating Employee Experience through Accelerated HR Service Delivery Fosway research shows that 60% of European organisations recognise the importance of HR Service Delivery in disrupting and streamlining their HR\[...\]](https://blog.neocasesoftware.com/optimising-hr-operations-and-elevating-employee-experience-through-accelerated-hr-service-delivery?hsLang=en) ##### [![HR best practices for addressing employee questions - The Fosway podcast - Episode 3](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-podcast-Fosway-employee%20request-Neocase%20-%20ep3.png?width=618&name=vignette-podcast-Fosway-employee%20request-Neocase%20-%20ep3.png) March 09, 2023 HR best practices for addressing employee questions - The Fosway podcast - Episode 3 This article is based on our latest podcast 👇](https://blog.neocasesoftware.com/hr-best-practices-for-addressing-employee-questions-fosway-podcast-episode-3?hsLang=en) ##### [![Become and HR Hero : Maximize Employee Efficiency with a Knowledge Base](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-knowledge-base%20-%20became-super-hero-EN.png?width=618&name=vignette-blog-post-knowledge-base%20-%20became-super-hero-EN.png) January 16, 2022 Become an HR Hero: Maximize Employee Efficiency With a Knowledge Base Maybe you’ve heard of other companies implementing an HR knowledge base (KB), and you’re wondering whether this would be a smart move for your team.\[...\]](https://blog.neocasesoftware.com/become-an-hr-hero-maximize-employee-efficiency-with-a-knowledge-base?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/gif_blog-article-vignette-062022-052021.gif?width=618&name=gif_blog-article-vignette-062022-052021.gif) June 01, 2021 HR Productivity: New Features for HR Agents Discover 3 new features to increase data confidentiality, improve permissions and enhance your Workday connector! Extended "Groups of Organization"\[...\]](https://blog.neocasesoftware.com/hr-productivity-new-features-for-hr-agents?hsLang=en) ##### [![](https://blog.neocasesoftware.com/hs-fs/hubfs/gif_blog-article-vignette-062022-increase-quality-of-work.gif?width=618&name=gif_blog-article-vignette-062022-increase-quality-of-work.gif) May 01, 2021 Increase the quality of work of your HR agents Discover 2 new features to increase the quality of work of your HR agents and to personalize new Knowledge Base pages! Hide time spent on an HR case\[...\]](https://blog.neocasesoftware.com/increase-the-quality-of-work-of-your-hr-agent?hsLang=en) ##### [![HR Surveys for the Employee Experience](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-blog-post-4-HR-Surveys%20(1).png?width=618&name=vignette-blog-post-4-HR-Surveys%20(1).png) January 05, 2021 5 HR Surveys to Gain Insights on Employee Experience Use Surveys in HR to Gain Insights on Employees 💡 Surveys can help you gauge your employees and make important discoveries on your organization's\[...\]](https://blog.neocasesoftware.com/4-hr-surveys-to-gain-insights-on-employee-experience?hsLang=en) ##### [![HR Success Story -How Trinity Health Lowered Costs & Improved Employee Experience](https://blog.neocasesoftware.com/hs-fs/hubfs/vignette-LP-CS-Trinity-Health-customer%20success%20story-11-2020.png?width=618&name=vignette-LP-CS-Trinity-Health-customer%20success%20story-11-2020.png) November 19, 2020 Trinity Health finds Success with our HR Service Delivery Platform Trinity Health Lowers HR Costs and Improves Employee Experience Trinity Health is one of the largest Catholic health care institutions in the United\[...\]](https://blog.neocasesoftware.com/hr-success-story-how-trinity-health-lowered-costs-improved-employee-experience?hsLang=en) ##### [![article-suggestion-neocase-hr](https://blog.neocasesoftware.com/hs-fs/hubfs/article-suggeston_vignette-1.png?width=618&name=article-suggeston_vignette-1.png) July 13, 2020 Introducing Article Suggestion for a Smart Employee Experience Limit Case Creation with our new feature: Article Suggestion Wondering how you can cut down on case creation? Neocase HR version 16 has the solution.\[...\]](https://blog.neocasesoftware.com/article-suggestion-for-smartest-employee-experience?hsLang=en) ##### [![glenn-carstens-peters-npxXWgQ33ZQ-unsplash](https://blog.neocasesoftware.com/hs-fs/hubfs/glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg?width=618&name=glenn-carstens-peters-npxXWgQ33ZQ-unsplash.jpg) August 26, 2019 What is an HR Knowledge base? Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then\[...\]](https://blog.neocasesoftware.com/what-is-an-hr-knowledge-base?hsLang=en) ##### [![library-organize-knowledge-base](https://blog.neocasesoftware.com/hs-fs/hubfs/library-organize-knowledge-base.jpg?width=618&name=library-organize-knowledge-base.jpg) January 30, 2018 A Less Painful Approach to Building an HR Knowledge base So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one\[...\]](https://blog.neocasesoftware.com/building-hr-knowledge-base?hsLang=en) ##### [![Closing-the-Content-Gap](https://blog.neocasesoftware.com/hs-fs/hubfs/Imported_Blog_Media/Closing-the-Content-Gap-1.png?width=618&name=Closing-the-Content-Gap-1.png) March 20, 2017 How to Build an HR Knowledge Base So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one\[...\]](https://blog.neocasesoftware.com/build-hr-knowledge-base?hsLang=en) - [1](https://blog.neocasesoftware.com/tag/knowledge-base/page/1?hsLang=en) [2](https://blog.neocasesoftware.com/tag/knowledge-base/page/2?hsLang=en) - Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**