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Fosway research shows that 60% of European organisations recognise the importance of HR Service Delivery in disrupting and streamlining their HR[...]
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Maybe you’ve heard of other companies implementing an HR knowledge base (KB), and you’re wondering whether this would be a smart move for your team.[...]
Discover 3 new features to increase data confidentiality, improve permissions and enhance your Workday connector! Extended "Groups of Organization"[...]
Discover 2 new features to increase the quality of work of your HR agents and to personalize new Knowledge Base pages! Hide time spent on an HR case[...]
Use Surveys in HR to Gain Insights on Employees 💡 Surveys can help you gauge your employees and make important discoveries on your organization's[...]
Trinity Health Lowers HR Costs and Improves Employee Experience Trinity Health is one of the largest Catholic health care institutions in the United[...]
Limit Case Creation with our new feature: Article Suggestion Wondering how you can cut down on case creation? Neocase HR version 16 has the solution.[...]
Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]
So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]
If HR wants its customers to get excited about the experiences they deliver, they can start by viewing their customers as consumers instead of[...]
When a person picks up a tool, they normally do it accomplish a specific task; to solve a specific problem. If you want to drink a glass of wine, and[...]
The purpose of a knowledge base article is to answer an employee’s question so that HR doesn’t have to. Follow these best practices when drafting[...]
“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]