knowledge base

HR best practices for addressing employee questions - The Fosway podcast - Episode 3

This article is based on our latest podcast 👇

Become and HR Hero : Maximize Employee Efficiency with a Knowledge Base

Become an HR Hero: Maximize Employee Efficiency With a Knowledge Base

Maybe you’ve heard of other companies implementing an HR knowledge base (KB), and you’re wondering whether this would be a smart move for your team.[...]

16
Jan

HR Productivity: New Features for HR Agents

Discover 3 new features to increase data confidentiality, improve permissions and enhance your Workday connector! Extended "Groups of Organization"[...]

01
Jun

Increase the quality of work of your HR agents

Discover 2 new features to increase the quality of work of your HR agents and to personalize new Knowledge Base pages! Hide time spent on an HR case[...]

01
May

5 HR Surveys to Gain Insights on Employee Experience

Use Surveys in HR to Gain Insights on Employees 💡 Surveys can help you gauge your employees and make important discoveries on your organization's[...]

05
Jan

HR Success Story -How Trinity Health Lowered Costs & Improved Employee Experience

Trinity Health finds Success with our HR Service Delivery Platform

Trinity Health Lowers HR Costs and Improves Employee Experience Trinity Health is one of the largest Catholic health care institutions in the United[...]

19
Nov

Introducing Article Suggestion for a Smart Employee Experience

Limit Case Creation with our new feature: Article Suggestion Wondering how you can cut down on case creation? Neocase HR version 16 has the solution.[...]

13
Jul

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What is an HR Knowledge base?

Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]

26
Aug

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]

30
Jan

How to Build an HR Knowledge Base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]

20
Mar

3 Steps to a Consumer-grade HR Knowledge base

If HR wants its customers to get excited about the experiences they deliver, they can start by viewing their customers as consumers instead of[...]

06
Mar

Corkscrews, Can Openers and Business Intelligence

When a person picks up a tool, they normally do it accomplish a specific task; to solve a specific problem. If you want to drink a glass of wine, and[...]

29
Dec

How to Write a Knowledge Base Article

The purpose of a knowledge base article is to answer an employee’s question so that HR doesn’t have to. Follow these best practices when drafting[...]

08
Dec

Knowledge Base – It’s all in the Knowing…

“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]

19
Jul

Knowledge Base & Personalization in the Information Age

When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]

07
Jul

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