--- title: Neocase Blog | Learn more about Service Delivery | Knowledge Base (2) description: Knowledge Base | Learn more about Service Delivery on the Neocase Software Blog (2) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all # knowledge base ##### [![consumer-grade](https://blog.neocasesoftware.com/hs-fs/hubfs/consumer-grade.jpg?width=618&name=consumer-grade.jpg) March 06, 2017 3 Steps to a Consumer-grade HR Knowledge base If HR wants its customers to get excited about the experiences they deliver, they can start by viewing their customers as consumers instead of\[...\]](https://blog.neocasesoftware.com/3-steps-consumer-grade-hr-knowledge-base?hsLang=en) ##### [![corkscrews-BI-and-Can-Openers5](https://blog.neocasesoftware.com/hs-fs/hubfs/corkscrews-BI-and-Can-Openers5.jpg?width=618&name=corkscrews-BI-and-Can-Openers5.jpg) December 29, 2016 Corkscrews, Can Openers and Business Intelligence When a person picks up a tool, they normally do it accomplish a specific task; to solve a specific problem. If you want to drink a glass of wine, and\[...\]](https://blog.neocasesoftware.com/corkscrews-can-openers-and-business-intelligence?hsLang=en) ##### [![how-to-write-knowledge-base-article](https://blog.neocasesoftware.com/hs-fs/hubfs/how-to-write-knowledge-base-article.jpg?width=618&name=how-to-write-knowledge-base-article.jpg) December 08, 2016 How to Write a Knowledge Base Article The purpose of a knowledge base article is to answer an employee’s question so that HR doesn’t have to. Follow these best practices when drafting\[...\]](https://blog.neocasesoftware.com/how-to-write-a-knowledge-base-article?hsLang=en) ##### [July 19, 2016 Knowledge Base – It’s all in the Knowing… “Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/knowledge-base-knowing?hsLang=en) ##### [July 07, 2016 Knowledge Base & Personalization in the Information Age When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/knowledge-base-personalization-information-age?hsLang=en) ##### [September 16, 2014 The Neocase HR Knowledge Base – the “Brains” Behind HR Shared Services When implementing an HR Shared Services Solution, the information about employees, corporate policies and procedures, as well as myriad HR forms and\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/the-hr-power-knowledge-base-the-brains-behind-hr-shared-services?hsLang=en) ##### [August 19, 2014 Neocase HR Modules – the Lego’s of HR Lego’s, the popular toy that gives children the ability to build almost anything their imagination can conjure up, providing an almost universal toy\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/hr-power-modules-the-legos-of-hr?hsLang=en) - - [1](https://blog.neocasesoftware.com/tag/knowledge-base/page/1?hsLang=en) [2](https://blog.neocasesoftware.com/tag/knowledge-base/page/2) Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**