5 Common Misconceptions about HR Digital Transformation

Digging into HR Digital Transformation This article is based on our latest podcast 👇 👉 Discover our latest Podcast - HR Voices on 5 Misconceptions[...]

Introducing Article Suggestion for a Smart Employee Experience

Limit Case Creation with our new feature: Article Suggestion Wondering how you can cut down on case creation? Neocase HR version 16 has the solution.[...]

5 Ways to Keep Remote Employees Engaged

Increasing employee engagement is a challenge during normal times. COVID-19 with shelter-in-place policies have many employees working remotely for[...]

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

How do High-performing HR Service Centers increase Tier Zero Resolution?

Can an Employee Portal be Effective if it's not Mobile?

Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]

Bots Can Improve Employee Self-service

Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

Why Millennials are a Gift to HR Shared Services

According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.” That’s a good thing for the HR Shared Service Centers. Here’s why:

3 Steps to a Personalized Employee Portal

All employees are not the same. Yet more often than not, HR Portals treat them as though they are. Beyond knowledge base articles, the portal pages[...]

2 Keys to Driving more Traffic to Self-Service

The Self Service Portal is Here to Help! When it comes to HR Service Delivery, employee satisfaction is key. One of the first steps to achieving[...]

What's the Right type Service Rep in the Age of Self Service?

An article in the January-February 2017 issue of Harvard Business Review says that “Across all industries, fully 81% of all customers attempt to take[...]

Improve your HR Portal with Design Thinking

There’s an article in the September 2015 issue of the Harvard Business Review called “Design Thinking Comes of Age.” In the article, Jon Kolko[...]

Quick Tips for Building a Smart Knowledge Base

A smart knowledge base is easy to use. The knowledge base is arguably the single most important success factor for an HR Self Service portal. The[...]