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Jim Watson

Jim Watson
Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience!

Recent Posts

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October 28, 2017
Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]
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October 22, 2017
Bots Can Improve Employee Self-service

Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.
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October 14, 2017
An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...
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October 02, 2017
Why HR Professionals Should Learn to Love Robots

There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story about[...]
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September 14, 2017
What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the[...]
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September 10, 2017
5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”
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September 03, 2017
HRIS Needs More Maestros for End-to-end Automation.

Have you ever experienced a live classical concert? If so, you probably noticed the conductor, who appeared to be the linchpin that held it all[...]
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August 31, 2017
What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.” If Donne wrote that today, it might be “No person is an Island.” But that’s not the[...]
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August 28, 2017
Why Millennials are a Gift to HR Shared Services

According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.” That’s a good thing for the HR Shared Service Centers. Here’s why:
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August 21, 2017
Was Ram Charan Right About Splitting HR?

Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.
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August 14, 2017
What will HR Shared Services be Like in 10 Years?

On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year. That’s big,[...]
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August 03, 2017
3 Steps to a Personalized Employee Portal

All employees are not the same. Yet more often than not, HR Portals treat them as though they are. Beyond knowledge base articles, the portal pages[...]
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July 27, 2017
Which Matters Most: Technology, Physical Surroundings or Culture?

These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin.
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July 24, 2017
How to Release Software Enhancements so People Use Them

In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers. And once that new[...]
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July 05, 2017
How to Forget about Work when you're On Vacation

Ah, yes – it’s vacation season for many countries in the northern hemisphere. That means leaving work behind, and heading for the hills, seashore or[...]

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