--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (3) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! (3) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [![iStock-665666704](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-665666704.jpg?width=618&name=iStock-665666704.jpg) October 22, 2017 Bots Can Improve Employee Self-service Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.](https://blog.neocasesoftware.com/bots-can-improve-employee-self-service?hsLang=en) ##### [![iStock-904150008](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-904150008.jpg?width=618&name=iStock-904150008.jpg) October 14, 2017 An Observation from Workday Rising Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...](https://blog.neocasesoftware.com/observations-from-workday-rising?hsLang=en) ##### [![iStock-906928170](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-906928170.jpg?width=618&name=iStock-906928170.jpg) October 02, 2017 Why HR Professionals Should Learn to Love Robots There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story about\[...\]](https://blog.neocasesoftware.com/hr-robotic-process-automation?hsLang=en) ##### [![iStock-588266018](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-588266018.jpg?width=618&name=iStock-588266018.jpg) September 14, 2017 What Our Grandmothers Knew About Optimizing HR Service Technology This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the\[...\]](https://blog.neocasesoftware.com/optimize-hr-service-technology?hsLang=en) ##### [![iStock-923752568](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-923752568.jpg?width=618&name=iStock-923752568.jpg) September 10, 2017 5 Basic HR Service Delivery Metrics You Can’t Ignore “If you can’t measure it, you can’t improve it.”](https://blog.neocasesoftware.com/5-basic-hr-service-delivery-metrics?hsLang=en) ##### [![iStock-857065604](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-857065604.jpg?width=618&name=iStock-857065604.jpg) September 03, 2017 HRIS Needs More Maestros for End-to-end Automation. Have you ever experienced a live classical concert? If so, you probably noticed the conductor, who appeared to be the linchpin that held it all\[...\]](https://blog.neocasesoftware.com/hris-needs-maestros?hsLang=en) ##### [![iStock-603310486-1](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-603310486-1.jpg?width=618&name=iStock-603310486-1.jpg) August 31, 2017 What’s an API, and why should HR care? In 1624, English poet John Donne wrote “No man is an island.” If Donne wrote that today, it might be “No person is an Island.” But that’s not the\[...\]](https://blog.neocasesoftware.com/api-why-hr-care?hsLang=en) ##### [![iStock-1025744818](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-1025744818.jpg?width=618&name=iStock-1025744818.jpg) August 28, 2017 Why Millennials are a Gift to HR Shared Services According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.” That’s a good thing for the HR Shared Service Centers. Here’s why:](https://blog.neocasesoftware.com/millennials-gift-hr-shared-services?hsLang=en) ##### [![iStock-1011792700](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-1011792700.jpg?width=618&name=iStock-1011792700.jpg) August 21, 2017 Was Ram Charan Right About Splitting HR? Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.](https://blog.neocasesoftware.com/ram-charan-right-splitting-hr?hsLang=en) ##### [![iStock-912689168](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-912689168.jpg?width=618&name=iStock-912689168.jpg) August 14, 2017 What will HR Shared Services be Like in 10 Years? On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year. That’s big,\[...\]](https://blog.neocasesoftware.com/hr-shared-services-10-years?hsLang=en) ##### [![iStock-502185716](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-502185716.jpg?width=618&name=iStock-502185716.jpg) August 03, 2017 3 Steps to a Personalized Employee Portal All employees are not the same. Yet more often than not, HR Portals treat them as though they are. Beyond knowledge base articles, the portal pages\[...\]](https://blog.neocasesoftware.com/3-steps-to-personalized-employee-portal?hsLang=en) ##### [![iStock-936117940](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-936117940.jpg?width=618&name=iStock-936117940.jpg) July 27, 2017 Which Matters Most: Technology, Physical Surroundings or Culture? These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin.](https://blog.neocasesoftware.com/employee-experience-technology-physical-surroundings-culture?hsLang=en) ##### [![iStock-912617272](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-912617272.jpg?width=618&name=iStock-912617272.jpg) July 24, 2017 How to Release Software Enhancements so People Use Them In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers. And once that new\[...\]](https://blog.neocasesoftware.com/software-release-enhancements?hsLang=en) ##### [![iStock-881484382](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-881484382.jpg?width=618&name=iStock-881484382.jpg) July 05, 2017 How to Forget about Work when you're On Vacation Ah, yes – it’s vacation season for many countries in the northern hemisphere. That means leaving work behind, and heading for the hills, seashore or\[...\]](https://blog.neocasesoftware.com/3-tips-leaving-work-behind-vacation?hsLang=en) ##### [![iStock-937239290](https://blog.neocasesoftware.com/hs-fs/hubfs/iStock-937239290.jpg?width=618&name=iStock-937239290.jpg) June 22, 2017 So you've automated your processes. Now what? 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