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Jim Watson

Jim Watson
Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience!

Recent Posts

September 06, 2016
2 Keys to Better Results through Business Intelligence

This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]
August 30, 2016
Shared Services Benefits & Film Noir – Some Things ARE Black & White…

Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]
August 25, 2016
As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]
August 23, 2016
When is a Case Form like a Chameleon?

Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]
August 18, 2016
HR Shared Services – for Better Recruiting & Hiring Processes

HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in[...]
key-factors
August 16, 2016
9 Key Features in an HR Case Management System

Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not[...]
August 11, 2016
Robotic Process Automation (RPA) for Shared Services

Advances in technology have made robotics applicable to many processes – both for consumers and businesses. Robotic Process Automation (RPA) is the[...]
August 04, 2016
The Big Lie about Multi-tasking

Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now![...]
August 02, 2016
How can the HR Service Center contribute to open communication throughout the organization?

"Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture." That's according[...]
July 28, 2016
Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise[...]
July 26, 2016
Workforce Happiness – Why Employers Need to Care

Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its[...]
July 22, 2016
How colors can make you more productive

I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]
July 21, 2016
HR Self-Service Portal – the Window to Effective Company Communication & Insight

As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an[...]
July 19, 2016
Knowledge Base – It’s all in the Knowing…

“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]
July 14, 2016
Happy Customers with Automated Case Management via HR Service Delivery

Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]

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