--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (8) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! (8) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [August 25, 2016 As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/water-sustains-life-hr-shared-services-help-ensure-healthy-flow-information?hsLang=en) ##### [August 23, 2016 When is a Case Form like a Chameleon? Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require\[...\]](https://blog.neocasesoftware.com/hr-case-management-posts/when-is-a-case-form-like-a-chameleon?hsLang=en) ##### [August 18, 2016 HR Shared Services – for Better Recruiting & Hiring Processes HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-shared-services-better-recruiting-hiring-processes?hsLang=en) ##### [![key-factors](https://blog.neocasesoftware.com/hs-fs/hubfs/key-factors.jpg?width=618&name=key-factors.jpg) August 16, 2016 9 Key Features in an HR Case Management System Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not\[...\]](https://blog.neocasesoftware.com/9-key-features-hr-case-management-system?hsLang=en) ##### [August 11, 2016 Robotic Process Automation (RPA) for Shared Services Advances in technology have made robotics applicable to many processes – both for consumers and businesses. Robotic Process Automation (RPA) is the\[...\]](https://blog.neocasesoftware.com/business-process-automation-posts/robotic-process-automation-rpa-shared-services?hsLang=en) ##### [August 04, 2016 The Big Lie about Multi-tasking Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now!\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/big-lie-multi-tasking?hsLang=en) ##### [August 02, 2016 How can the HR Service Center contribute to open communication throughout the organization? "Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture." That's according\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/can-hr-service-center-contribute-open-communication-throughout-organization?hsLang=en) ##### [July 28, 2016 Employee Engagement & Retention Best Practices – Learning from ‘Office Space’ Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/employee-engagement-retention-best-practices-learning-office-space?hsLang=en) ##### [July 26, 2016 Workforce Happiness – Why Employers Need to Care Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/workforce-happiness-employers-need-care?hsLang=en) ##### [July 22, 2016 How colors can make you more productive I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/colors-can-make-productive?hsLang=en) ##### [July 21, 2016 HR Self-Service Portal – the Window to Effective Company Communication & Insight As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an\[...\]](https://blog.neocasesoftware.com/hr-self-service-portal-posts/hr-self-service-portal-window-effective-company-communication-insight?hsLang=en) ##### [July 19, 2016 Knowledge Base – It’s all in the Knowing… “Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/knowledge-base-knowing?hsLang=en) ##### [July 14, 2016 Happy Customers with Automated Case Management via HR Service Delivery Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and\[...\]](https://blog.neocasesoftware.com/hr-case-management-posts/happy-customers-automated-case-management-via-hr-service-delivery?hsLang=en) ##### [July 12, 2016 Delivering what’s News to You via Employee Self Service Portals… The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to\[...\]](https://blog.neocasesoftware.com/hr-self-service-portal-posts/delivering-whats-news-via-employee-self-service-portals?hsLang=en) ##### [July 07, 2016 Knowledge Base & Personalization in the Information Age When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem\[...\]](https://blog.neocasesoftware.com/hr-knowledge-base-posts/knowledge-base-personalization-information-age?hsLang=en) - [1](https://blog.neocasesoftware.com/author/jim-watson/page/1?hsLang=en) [...](https://blog.neocasesoftware.com/author/jim-watson/page/3?hsLang=en) - [6](https://blog.neocasesoftware.com/author/jim-watson/page/6?hsLang=en) [7](https://blog.neocasesoftware.com/author/jim-watson/page/7?hsLang=en) [8](https://blog.neocasesoftware.com/author/jim-watson/page/8) [9](https://blog.neocasesoftware.com/author/jim-watson/page/9?hsLang=en) [10](https://blog.neocasesoftware.com/author/jim-watson/page/10?hsLang=en) - [...](https://blog.neocasesoftware.com/author/jim-watson/page/11?hsLang=en) [11](https://blog.neocasesoftware.com/author/jim-watson/page/11?hsLang=en) Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**