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    Jim Watson

    Jim Watson
    Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience!

    Recent Posts

    2 Keys to Better Results through Business Intelligence

    This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]

    06
    Sep
    Shared Services Benefits & Film Noir – Some Things ARE Black & White…

    Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]

    30
    Aug
    As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

    There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]

    25
    Aug
    When is a Case Form like a Chameleon?

    Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]

    23
    Aug
    HR Shared Services – for Better Recruiting & Hiring Processes

    HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in[...]

    18
    Aug
    key-factors
    9 Key Features in an HR Case Management System

    Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not[...]

    16
    Aug
    Robotic Process Automation (RPA) for Shared Services

    Advances in technology have made robotics applicable to many processes – both for consumers and businesses. Robotic Process Automation (RPA) is the[...]

    11
    Aug
    The Big Lie about Multi-tasking

    Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now![...]

    04
    Aug
    How can the HR Service Center contribute to open communication throughout the organization?

    "Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture." That's according[...]

    02
    Aug
    Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

    Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise[...]

    28
    Jul
    Workforce Happiness – Why Employers Need to Care

    Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its[...]

    26
    Jul
    How colors can make you more productive

    I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]

    22
    Jul
    HR Self-Service Portal – the Window to Effective Company Communication & Insight

    As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an[...]

    21
    Jul
    Knowledge Base – It’s all in the Knowing…

    “Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]

    19
    Jul
    Happy Customers with Automated Case Management via HR Service Delivery

    Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]

    14
    Jul

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