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Jim Watson

Jim Watson
Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience!

Recent Posts

July 12, 2016
Delivering what’s News to You via Employee Self Service Portals…

The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to[...]
July 07, 2016
Knowledge Base & Personalization in the Information Age

When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]
July 06, 2016
HR Service Delivery – Dancing with Technology…

Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,[...]
July 05, 2016
9.12 million reasons why HR organizations smiled in 2015

Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,[...]
June 30, 2016
HR Service Delivery – Let it be Your Teddy Bear…

From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending[...]
June 28, 2016
5 Ways Your Employee Self Service Portal can Improve Employee Engagement

I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,[...]
June 24, 2016
Full Speed Ahead with Shared Services…

One of the bottle necks in your organization maybe it’s administrative functions in human resources.
June 23, 2016
Keeping in Mind - Customer Service needn’t be a ‘Horror Show’…

Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.
June 20, 2016
Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why…

For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well at[...]
June 16, 2016
Is your HR service center meeting its SLA’s?

A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]
June 15, 2016
Keeping a Sense of Humor at Work (and in Life)

People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a[...]
June 10, 2016
Keeping Top Talent – Don’t let Your Firm’s Knowledge & Experience Walk out the Door…

Today’s competitive business environment dictates that companies constantly strive to keep their top professionals motivated, challenged and[...]
June 08, 2016
Cat People vs. Dog People & HR Service Delivery for Both…

One of the main differentiators of personality types seems to be an allegiance to one pet species over another. People are often asked, “Are you a[...]
June 06, 2016
Customers love simple. So don't over-complicate your satisfaction surveys.

Call me a laggard, but I've never taken an UBER instead of a taxi. But that's about to change... I recently downloaded the UBER app onto my iPhone.[...]
June 02, 2016
Ac-cent-tchu-ate the Positive – In Life & at Work

You've got to accentuate the positive Eliminate the negative And latch on to the affirmative Don't mess with Mister In-Between Lyrics from[...]

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