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December 15, 2014
What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.
November 14, 2014
One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement:
November 07, 2014
What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.
October 29, 2014
When your HR service center speaks, do your customers hear what you say?

For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.
October 28, 2014
HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery

In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.
October 21, 2014
Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution
October 14, 2014
Proactive SLA Management for Optimal HR Service Delivery

In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]
October 07, 2014
Automated HR Email Management for Higher Quality, Consistent & Timely Communications

The most popular form of non-business communication today (at least in the UK) is the text message, (preferred more than face-to-face contact[...]
September 30, 2014
Collaborative Case Management – The Right Resource for Rapid Resolution

A great many people over the course of their careers have had cause to speak with human resources about issues and challenges with colleagues and[...]
September 23, 2014
Survey Says… Enhance Employee Engagement & Satisfaction with Neocase HR’s Survey Module

We’ve all taken our share of surveys, both before, but especially after – the age of the Internet.
September 16, 2014
The Neocase HR Knowledge Base – the “Brains” Behind HR Shared Services

When implementing an HR Shared Services Solution, the information about employees, corporate policies and procedures, as well as myriad HR forms and[...]
September 09, 2014
HR Anywhere You Are – Neocase HR in the Cloud

Cloud computing or “the Cloud” has become the technology du jour – and while still at an early stage – it is very much in demand.
September 02, 2014
Neocase HR – Integrated, Scalable & Flexible – Oh, My!

Like the employees they assist, human resources solutions are multi-faceted systems designed to aid both the company and its employees – to operate[...]
August 26, 2014
Optimal HR Processes – Tools & Best Practices – a Primer

Human Resources processes, policies and procedures vary by organization; to implement an optimal solution – a clear plan needs to be thought through[...]
August 19, 2014
Neocase HR Modules – the Lego’s of HR

Lego’s, the popular toy that gives children the ability to build almost anything their imagination can conjure up, providing an almost universal toy[...]

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