How to Release Software Enhancements so People Use Them

In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers. And once that[...]

24
Jul

How to Forget about Work when you're On Vacation

Ah, yes – it’s vacation season for many countries in the northern hemisphere. That means leaving work behind, and heading for the hills, seashore or[...]

05
Jul

So you've automated your processes. Now what?

According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to be the number one area in which[...]

22
Jun

What do employees want? Are you delivering?

We’re out at HR Tech World in San Francisco this week. While the show is about technology, it’s more about strategies and tactics for improving the[...]

15
Jun

5 Reasons to Participate in the Sierra Cedar HR Systems Survey

The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017. If you haven’t already participated, here are five good reasons[...]

07
Jun

Buying Business Software? Include this in your RFP.

How often do you ask a person for something, and they come back with something that is different from what you had in mind? This isn’t a blog post[...]

05
Jun

The Not-so-obvious Benefit of HR Process Automation

According the Chief Executive magazine, consultancy group Future Workplace found that 42% of the 619 US-based HR professionals it surveyed expect[...]

29
May

7-Ways-Technology-is-Changing-HR-Process-01-538x2000

7 Ways Technology is Improving HR Processes

Last week, we talked about the top 5 reasons companies are investing in automating HR Processes. Now let's look at some of the additional ways that[...]

22
May

Top 5 Reasons for Automating HR Processes

According to Gartner’s 2016 Magic Quadrant for Cloud HCM Suites, the top two reasons companies are investing in a new HCM solution are to[...]

11
May

Balancing People, Process and Technology for a Great Customer Experience

Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes...

08
May

Do you have a customer service mindset?

It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and[...]

27
Apr

Who should control HR Service Delivery Tools? HR, or IT?

In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the[...]

24
Apr

What is HR Case Management?

According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit to deploying integrated HR service delivery tools to[...]

20
Apr

should-employees-feear-artificial-intelligence

Why Employees Shouldn’t Fear Artificial Intelligence

… at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of[...]

17
Apr

What does customer-focus really mean?

Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in[...]

10
Apr

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