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    iStock-665666704
    Bots Can Improve Employee Self-service

    Bots can improve employee self-service.  In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

    22
    Oct
    iStock-904150008
    An Observation from Workday Rising

    Technology vendors can easily fall into a “control” mindset.  Here's what it is, and how it happens...  

    14
    Oct
    iStock-906928170
    Why HR Professionals Should Learn to Love Robots

    There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs.   But the real story isn't about fewer jobs.  It's a story[...]

    02
    Oct
    iStock-588266018
    What Our Grandmothers Knew About Optimizing HR Service Technology

    This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago.  The survey asked questions about the[...]

    14
    Sep
    iStock-923752568
    5 Basic HR Service Delivery Metrics You Can’t Ignore

    “If you can’t measure it, you can’t improve it.”

    10
    Sep
    iStock-857065604
    HRIS Needs More Maestros for End-to-end Automation.

    Have you ever experienced a live classical concert?  If so, you probably noticed the conductor, who appeared to be the linchpin that held it all[...]

    03
    Sep
    iStock-603310486-1
    What’s an API, and why should HR care?

    In 1624, English poet John Donne wrote “No man is an island.”   If Donne wrote that today, it might be “No person is an Island.”  But that’s not the[...]

    31
    Aug
    iStock-1025744818
    Why Millennials are a Gift to HR Shared Services

    According to Forbes, “Millennials… will be 75 percent of the workforce by 2025.”  That’s a good thing for the HR Shared Service Centers.  Here’s why:

    28
    Aug
    iStock-1011792700
    Was Ram Charan Right About Splitting HR?

    Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.

    21
    Aug
    iStock-912689168
    What will HR Shared Services be Like in 10 Years?

    On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year.  That’s big,[...]

    14
    Aug
    iStock-502185716
    3 Steps to a Personalized Employee Portal

    All employees are not the same.  Yet more often than not, HR Portals treat them as though they are.  Beyond knowledge base articles, the portal pages[...]

    03
    Aug
    iStock-936117940
    Which Matters Most: Technology, Physical Surroundings or Culture?

    These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin.

    27
    Jul
    iStock-912617272
    How to Release Software Enhancements so People Use Them

    In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers.  And once that[...]

    24
    Jul
    iStock-881484382
    How to Forget about Work when you're On Vacation

    Ah, yes – it’s vacation season for many countries in the northern hemisphere.  That means leaving work behind, and heading for the hills, seashore or[...]

    05
    Jul
    iStock-937239290
    So you've automated your processes. Now what?

    According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to be the number one area in which[...]

    22
    Jun

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