Service
delivery news

Looking to Boost Employee Engagement? Try this...

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled  "Stable Scheduling increases[...]

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal.  But there’s one[...]

What's a "Frictionless Workplace Experience?"

6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]

10 Easy Ways to Build Emotion into the Employee Experience

Last week's post focused on the three elements of an exceptional employee experience:  It needs to be effective, easy and emotional.  "Effective and[...]

Use the 3-E Framework to Improve the Employee Experience.

AI is cool, but EI is still critical for top-performing HR service centers.

There’s a lot of hype these days around Artificial Intelligence (AI).  In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]

Making New Employees Feel Right at Home

HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease

Are You Making any of these 3 Common Mistakes Using Data?

According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025.  That’s a lot of data.  And it’s good[...]

Use Agent Journey Mapping to Improve the Employee Experience.

Customer journey mapping is a widely-accepted practice for improving the Customer Experience.  Journey mapping can also be used to improve the[...]

Can an Employee Portal be Effective if it's not Mobile?

3 Ways to Get More Value From Your Cloud Software

Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]

Bots Can Improve Employee Self-service

Bots can improve employee self-service.  In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset.  Here's what it is, and how it happens...