Service delivery news

Use Agent Journey Mapping to Improve the Employee Experience.

Customer journey mapping is a widely-accepted practice for improving the Customer Experience. Journey mapping can also be used to improve the[...]

Can an Employee Portal be Effective if it's not Mobile?

3 Ways to Get More Value From Your Cloud Software

Neocase Software, a Signature Sponsor at Workday Rising Europe, Barcelona, 2017Process Automation.

Paris, France – November 01, 2017 Workday Certified Solution Partner, Neocase Software will showcase their integrated HR Service Delivery solution[...]

Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]

Bots Can Improve Employee Self-service

Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...

Neocase Software to Exhibit at 20th Annual HR Technology Conference & Expo in Las Vegas, NV on October 10-12, 2017

Newton, MA, USA – September 06, 2017 Showcasing the features & functionality of flagship offerings Neocase HR and HR Ready at ‘The World’s Biggest[...]

Release of Neocase HR Ready – A starter solution for HR Service Delivery

Paris, France – October 05, 2017 Neocase Software, the Cloud supplier of integrated HR and Finance Service Delivery Solutions announces the release[...]

Why HR Professionals Should Learn to Love Robots

There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story about[...]

Neocase to Sponsor the 22nd Annual HR Shared Services & Outsourcing Summit – ‘Most Trusted HR Transformation Event’

Newton, MA, USA – September 27, 2017 Demonstrating HR Service Delivery Solutions at the Bi-annual Summit. Showcasing the Tools, Technologies &[...]

What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the[...]

5 Basic HR Service Delivery Metrics You Can’t Ignore

“If you can’t measure it, you can’t improve it.”

HRIS Needs More Maestros for End-to-end Automation.

Have you ever experienced a live classical concert? If so, you probably noticed the conductor, who appeared to be the linchpin that held it all[...]

What’s an API, and why should HR care?

In 1624, English poet John Donne wrote “No man is an island.” If Donne wrote that today, it might be “No person is an Island.” But that’s not the[...]