Service delivery news

AI is cool, but EI is still critical for top-performing HR service centers.

There’s a lot of hype these days around Artificial Intelligence (AI). In an October 2017 interview with Knowledge@Wharton, Apoorv Saxena, lead[...]

Making New Employees Feel Right at Home

HR Shared Services Help New Hires get to know their Company Quickly & Feel at Ease

Are You Making any of these 3 Common Mistakes Using Data?

According to an IDC study, the amount of global data is likely to increase ten times to 163 zettabytes by 2025. That’s a lot of data. And it’s good[...]

Use Agent Journey Mapping to Improve the Employee Experience.

Customer journey mapping is a widely-accepted practice for improving the Customer Experience. Journey mapping can also be used to improve the[...]

Can an Employee Portal be Effective if it's not Mobile?

3 Ways to Get More Value From Your Cloud Software

Neocase Software, a Signature Sponsor at Workday Rising Europe, Barcelona, 2017Process Automation.

Paris, France – November 01, 2017 Workday Certified Solution Partner, Neocase Software will showcase their integrated HR Service Delivery solution[...]

Employee HR Self-Service Portals for Remote Work Success

The Internet and digital technologies have made it possible for employees to work remotely. The global mobile workforce is forecasted to increase[...]

Bots Can Improve Employee Self-service

Bots can improve employee self-service. In fact, that's probably the best place to introduce Robotics to HR Service Delivery.

An Observation from Workday Rising

Technology vendors can easily fall into a “control” mindset. Here's what it is, and how it happens...

Neocase Software to Exhibit at 20th Annual HR Technology Conference & Expo in Las Vegas, NV on October 10-12, 2017

Newton, MA, USA – September 06, 2017 Showcasing the features & functionality of flagship offerings Neocase HR and HR Ready at ‘The World’s Biggest[...]

Release of Neocase HR Ready – A starter solution for HR Service Delivery

Paris, France – October 05, 2017 Neocase Software, the Cloud supplier of integrated HR and Finance Service Delivery Solutions announces the release[...]

Why HR Professionals Should Learn to Love Robots

There’s a lot of talk about how Robotic Process Automation (RPA) will eliminate jobs. But the real story isn't about fewer jobs. It's a story about[...]

Neocase to Sponsor the 22nd Annual HR Shared Services & Outsourcing Summit – ‘Most Trusted HR Transformation Event’

Newton, MA, USA – September 27, 2017 Demonstrating HR Service Delivery Solutions at the Bi-annual Summit. Showcasing the Tools, Technologies &[...]

What Our Grandmothers Knew About Optimizing HR Service Technology

This past May, IQPC surveyed the attendees at of their 21st HR Shared Services & Outsourcing Summit in Chicago. The survey asked questions about the[...]