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    How well do you market your shared service center?

    People do something for one of two reasons:  They have to do it, or they want to do it.   There's an organization that locks the door to the area[...]

    22
    Sep
    Which shared service center maturity map is right for you?

    "If you don't know where you're going, you might end up someplace else."   When baseball Hall of Fame catcher Yogi Berra first offered[...]

    19
    Sep
    3 Methods of Triage in the Service Center

    A common challenge for service centers is effectively and efficiently assigning inbound requests, so that the requests are closed in a timely manner,[...]

    16
    Sep
    3 Mistakes to Avoid when Implementing Shared Services

    The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently published by SSON News: Top 10 Mistakes When[...]

    13
    Sep
    HR Shared Services and The Digital Workplace

    When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized I hadn’t checked in and didn’t have my boarding pass.  Normally,[...]

    09
    Sep
    2 Keys to Better Results through Business Intelligence

    This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine.  Before we left, I entered the hotel name into the[...]

    06
    Sep
    Shared Services Benefits & Film Noir – Some Things ARE Black & White…

    Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]

    30
    Aug
    As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

    There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]

    25
    Aug
    When is a Case Form like a Chameleon?

    Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]

    23
    Aug
    HR Shared Services – for Better Recruiting & Hiring Processes

    HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in[...]

    18
    Aug
    key-factors
    9 Key Features in an HR Case Management System

    Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not[...]

    16
    Aug
    Robotic Process Automation (RPA) for Shared Services

    Advances in technology have made robotics applicable to many processes – both for consumers and businesses. Robotic Process Automation (RPA) is the[...]

    11
    Aug
    The Big Lie about Multi-tasking

    Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking[...]

    04
    Aug
    How can the HR Service Center contribute to open communication throughout the organization?

    "Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture."  That's[...]

    02
    Aug
    Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

    Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise[...]

    28
    Jul

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