Knowledge Base – It’s all in the Knowing…

“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]

19
Jul

Happy Customers with Automated Case Management via HR Service Delivery

Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]

14
Jul

Delivering what’s News to You via Employee Self Service Portals…

The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to[...]

12
Jul

Knowledge Base & Personalization in the Information Age

When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]

07
Jul

HR Service Delivery – Dancing with Technology…

Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,[...]

06
Jul

9.12 million reasons why HR organizations smiled in 2015

Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,[...]

05
Jul

HR Service Delivery – Let it be Your Teddy Bear…

From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending[...]

30
Jun

5 Ways Your Employee Self Service Portal can Improve Employee Engagement

I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,[...]

28
Jun

Full Speed Ahead with Shared Services…

One of the bottle necks in your organization maybe it’s administrative functions in human resources.

24
Jun

Keeping in Mind - Customer Service needn’t be a ‘Horror Show’…

Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.

23
Jun

Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why…

For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well[...]

20
Jun

Is your HR service center meeting its SLA’s?

A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]

16
Jun

Keeping a Sense of Humor at Work (and in Life)

People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a[...]

15
Jun

Keeping Top Talent – Don’t let Your Firm’s Knowledge & Experience Walk out the Door…

Today’s competitive business environment dictates that companies constantly strive to keep their top professionals motivated, challenged and[...]

10
Jun

Cat People vs. Dog People & HR Service Delivery for Both…

One of the main differentiators of personality types seems to be an allegiance to one pet species over another. People are often asked, “Are you a[...]

08
Jun

Book a demo now

And see it in action

We will endeavor to get back to you within 24 hours and will schedule a demo based on availability

The demo will be provided remotely to you and will last approximately 60 minutes

Learn more about Service Delivery

Browse by topic