Service delivery news

What is an HR Knowledge base?

Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]

What is HR Case Management?

What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]

AI, Cloud Computing and Inclusion

Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]

Making the Case for Employee Document Management

Human resources professionals should be engaged with managing people – not documents

Appointment: Neocase appoints Didier Moscatelli as CEO and takes a strategic turn

Paris, June 17, 2019 – Neocase, the expert in the digitalization of human resources-related professions, announces the appointment of Didier[...]

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

Is Your HR Ready for Machine Learning?

The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?

Online retailer goes live on Neocase “HR Ready” solution in less than 30 days

London, England, July 30, 2018 – Neocase Software, the leading cloud supplier of integrated HR and Finance Service Delivery Solutions, announces the[...]

Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World

London, UK – March 6, 2017 Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World ‘The Future of Work’ is the theme for HR Tech[...]

New version of Neocase Software’s Neocase HR brings further automation to Shared Service Centers.

Paris, France June 30, 2018

Penn State University, a Neocase™ Software client, receives award for HR Transformation.

Newton, MA, June 27, 2018