2 Reasons why more HR Service Centers are offering Chat

Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the Holy Grail of HR Service Delivery. An instance of TZR[...]

13
Oct

If you've ever used an electronic signature, you know how cool it is.

During the course of employment, employees are frequently required to sign documentation. It begins with the job offer (signing the employment[...]

10
Oct

Hey Vendors, The Show isn't about us!

Day 2 at the HR Tech Expo. The Product Expo at HR Tech reminds me of Times Square in New York. There are vendors everywhere you look; one after the[...]

06
Oct

What are the top 5 product categories at HR Tech this year?

On this the eve of the 2016 HR Technology Conference and Exposition, I thought it would be interesting to see what types of HR technologies will[...]

03
Oct

Documentation and Digitalization - a Problem and Opportunity for HR Service Delivery

Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will cost a company $122 on[...]

29
Sep

3 Reasons why you should share your SLA's with your customer

There have been many conversations over the years with service center leaders about their Service Level Agreements (SLA ’a). The specific point in[...]

26
Sep

How well do you market your shared service center?

People do something for one of two reasons: They have to do it, or they want to do it. There's an organization that locks the door to the area[...]

22
Sep

Which shared service center maturity map is right for you?

"If you don't know where you're going, you might end up someplace else." When baseball Hall of Fame catcher Yogi Berra first offered[...]

19
Sep

3 Methods of Triage in the Service Center

A common challenge for service centers is effectively and efficiently assigning inbound requests, so that the requests are closed in a timely manner,[...]

16
Sep

3 Mistakes to Avoid when Implementing Shared Services

The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently published by SSON News: Top 10 Mistakes When[...]

13
Sep

HR Shared Services and The Digital Workplace

When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized I hadn’t checked in and didn’t have my boarding pass. Normally,[...]

09
Sep

2 Keys to Better Results through Business Intelligence

This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]

06
Sep

Shared Services Benefits & Film Noir – Some Things ARE Black & White…

Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]

30
Aug

As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]

25
Aug

When is a Case Form like a Chameleon?

Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]

23
Aug

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