Loading...

Book a demo now

And see it in action

Your details are 100% safe

  • We will endeavor to get back to you within 24 hours and will schedule a demo based on availability

  • The demo will be provided remotely to you and will last approximately 60 minutes

×

Service
delivery news

    Browse by topic

    See all

    hr service delivery posts

    iStock-1011792700
    Was Ram Charan Right About Splitting HR?

    Two years ago, Harvard Business Review published an article written by Ram Charan, the world-renowned business adviser.

    21
    Aug
    iStock-912689168
    What will HR Shared Services be Like in 10 Years?

    On July 15 of this year, CNN reported that the Global X Robotics and Artificial Intelligence ETF (BOTZ) is up 30 percent this year. That’s big,[...]

    14
    Aug
    iStock-936117940
    Which Matters Most: Technology, Physical Surroundings or Culture?

    These days, every company seems to want to deliver a better employee experience. But the challenge for many is where to begin.

    27
    Jul
    iStock-912617272
    How to Release Software Enhancements so People Use Them

    In the Business to Business (B2B) software practice, our goal is to create a product that brings measurable value to our customers. And once that new[...]

    24
    Jul
    iStock-881484382
    How to Forget about Work when you're On Vacation

    Ah, yes – it’s vacation season for many countries in the northern hemisphere. That means leaving work behind, and heading for the hills, seashore or[...]

    05
    Jul
    iStock-937239290
    So you've automated your processes. Now what?

    According to the 2016-2017 Sierra Cedar HR Systems Survey results, “business process improvement continues to be the number one area in which[...]

    22
    Jun
    iStock-918639608
    What do employees want? Are you delivering?

    We’re out at HR Tech World in San Francisco this week. While the show is about technology, it’s more about strategies and tactics for improving the[...]

    15
    Jun
    iStock-952679588
    5 Reasons to Participate in the Sierra Cedar HR Systems Survey

    The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017. If you haven’t already participated, here are five good reasons[...]

    07
    Jun
    iStock-938516428
    Buying Business Software? Include this in your RFP.

    How often do you ask a person for something, and they come back with something that is different from what you had in mind? This isn’t a blog post[...]

    05
    Jun
    iStock-908535308
    Balancing People, Process and Technology for a Great Customer Experience

    Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes...

    08
    May
    Employee stuck in a box
    Do you have a customer service mindset?

    It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and directly[...]

    27
    Apr
    iStock-960164282
    Who should control HR Service Delivery Tools? HR, or IT?

    In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the[...]

    24
    Apr
    should-employees-feear-artificial-intelligence
    Why Employees Shouldn’t Fear Artificial Intelligence

    … at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of[...]

    17
    Apr
    customers-focus
    What does customer-focus really mean?

    Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in large[...]

    10
    Apr
    sla-compliance
    Is the SLA Compliance Metric fooling us?

    The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA time divided by the total number of incidents.” In fact,[...]

    27
    Mar

    About Neocase

    Neocase Solutions

    Contact Neocase

    Copyright 2024  © Neocase Software