--- title: Neocase Blog | Learn more about Service Delivery | Jim Watson (10) description: Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ## Jim Watson ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### Recent Posts ##### [May 24, 2016 Weathering the Highs & Lows in Human Resources As any HR professional knows – peoples’ moods can change like the weather. Keeping a workforce happy, productive and engaged (not to mention\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/weathering-highs-lows-human-resources?hsLang=en) ##### [May 20, 2016 HR Service Delivery - Helping Navigate the Information & Communication Maze for New Hires Starting a new job can be an exciting and fulfilling experience, but also a little disconcerting as one navigates the unknowns of a new organization.\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-service-delivery-helping-navigate-information-communication-maze-new-hires?hsLang=en) ##### [May 17, 2016 Help Establish Communication, Respect & Trust with HR Service Delivery "One of the most sincere forms of respect is actually listening to what another has to say.” ~Bryant H. McGill It is generally agreed that companies\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/help-establish-communication-respect-trust-hr-service-delivery?hsLang=en) ##### [May 12, 2016 Human Resources & Employee Engagement – a Matter of Trust Image courtesy of forbes.com In most successful relations, the underlying foundation is one built out of mutual trust. It’s hard to maintain ongoing\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/human-resources-employee-engagement-matter-trust?hsLang=en) ##### [April 28, 2016 Impressions – What do People Experience When They Interact with Your Firm? ‘Blue Boats on White Sand’ by Claude Monet "Impressionist art is a style in which the artist captures the image of an object as someone would see it\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/impressions-people-experience-interact-firm?hsLang=en) ##### [April 26, 2016 Happy Employees Make for Happy Customers Making every effort to ensure that employees’ work environments and their corporate culture are positive experiences can pay huge dividends to a\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/happy-employees-make-happy-customers?hsLang=en) ##### [April 21, 2016 HR Service Delivery – the Power of the Employee Opinion Survey for Business A white paper prepared by the Society for Human Resource Management (SHRM) expounds upon the value of employee opinion as a tool for strategic\[...\]](https://blog.neocasesoftware.com/employee-satisfaction-posts/hr-service-delivery-power-employee-opinion-survey-business?hsLang=en) ##### [April 19, 2016 Automating HR Service Delivery to Augment (not replace) Human Resources As more and more organizations turn to an automated HR Service Delivery platform to assist with the handling of their human resources; companies need\[...\]](https://blog.neocasesoftware.com/business-process-automation-posts/automating-hr-service-delivery-augment-not-replace-human-resources?hsLang=en) ##### [April 14, 2016 HR Shared Services Delivery – Eco-Friendly & Good for Your Business Corporate Social Responsibility (CSR) and Going Green are two catch phrases that we seem to hear quite frequently these days. Conservation, recycling\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hr-shared-services-delivery-eco-friendly-good-business?hsLang=en) ##### [April 12, 2016 Employee Assurances – Make HR Shared Services Your Shining Star… The Big Dipper - Image Credit & Copyright: Jerry Lodriguss (Catching the Light) One of the things we’ve come to depend upon are the stars in the\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/employee-assurances-make-hr-shared-services-shining-star?hsLang=en) ##### [April 07, 2016 Shared Services – Collaboration for Peace of Mind Teamwork, one of the watchwords for today’s workforce and company environment, offers many advantages and opportunities - both for employers\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/shared-services-collaboration-peace-mind?hsLang=en) ##### [April 05, 2016 New Ways to Improve Wellbeing at Work As competition continues to increase for talented professionals, there has been a new initiative to address the needs and well-being of an\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/new-ways-improve-wellbeing-work?hsLang=en) ##### [March 31, 2016 A Hole-in-One with HR Shared Services In many endeavors in life, there’s a pinnacle of success to be achieved – as in getting a hole in one in golf. Reaching for and attaining one’s goals\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/hole-one-hr-shared-services?hsLang=en) ##### [March 29, 2016 Financial Shared Services – Connect to Grow The recent ‘buzz’ surrounding the Internet of Things (IoT) “revolves around increased machine-to-machine communication; it’s built on cloud computing\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/financial-shared-services-connect-grow?hsLang=en) ##### [March 24, 2016 Disruptive Innovation & HR Technology Progress As James Earl Jones so eloquently stated in the tagline for Verizon, “Make Progress Every Day;” technologies, and the companies that harness and\[...\]](https://blog.neocasesoftware.com/hr-service-delivery-posts/disruptive-innovation-hr-technology-progress?hsLang=en) - [1](https://blog.neocasesoftware.com/author/jim-watson/page/1?hsLang=en) [...](https://blog.neocasesoftware.com/author/jim-watson/page/5?hsLang=en) - [7](https://blog.neocasesoftware.com/author/jim-watson/page/7?hsLang=en) [8](https://blog.neocasesoftware.com/author/jim-watson/page/8?hsLang=en) [9](https://blog.neocasesoftware.com/author/jim-watson/page/9?hsLang=en) [10](https://blog.neocasesoftware.com/author/jim-watson/page/10) [11](https://blog.neocasesoftware.com/author/jim-watson/page/11?hsLang=en) - Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**