Service delivery news

How can the HR Service Center contribute to open communication throughout the organization?

"Employees want their voices to be heard; they want to engage. It’s up to the leadership team and HR to create an engaging culture." That's according[...]

Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse of your workforce takes time and effort, but it is a wise[...]

Workforce Happiness – Why Employers Need to Care

Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its[...]

How colors can make you more productive

I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]

HR Self-Service Portal – the Window to Effective Company Communication & Insight

As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an[...]

Knowledge Base – It’s all in the Knowing…

“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]

Happy Customers with Automated Case Management via HR Service Delivery

Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]

Delivering what’s News to You via Employee Self Service Portals…

The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to[...]

Knowledge Base & Personalization in the Information Age

When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]

HR Service Delivery – Dancing with Technology…

Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,[...]

9.12 million reasons why HR organizations smiled in 2015

Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,[...]

HR Service Delivery – Let it be Your Teddy Bear…

From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending[...]

5 Ways Your Employee Self Service Portal can Improve Employee Engagement

I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,[...]

Full Speed Ahead with Shared Services…

One of the bottle necks in your organization maybe it’s administrative functions in human resources.

Keeping in Mind - Customer Service needn’t be a ‘Horror Show’…

Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.