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I started driving in 1978 after my second attempt at the New York State driver’s exam. Nobody passes on their first attempt – you can look it up.[...]
As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an[...]
“Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]
Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]
The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to[...]
When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]
Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,[...]
Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,[...]
From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending[...]
I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,[...]
One of the bottle necks in your organization maybe it’s administrative functions in human resources.
Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.
For years, organizations have understood the value of delivering a great customer experience. The reasoning is quite simple: Treat customers well at[...]
A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]
People approach life in a variety of ways – some very seriously – others not. Keeping a sense of humor when working with your colleagues can go a[...]
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