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October 20, 2016
Your Blog Neocase Software – A Gold Sponsor at HR Tech World, 25-26 Oct in Paris, FranceTitle Here...

Paris, France – 20 October, 2016 Featuring Neocase HR Enterprise-class Cloud solutions for HR Shared Services Centres at ‘The Leading Global Event on[...]
October 17, 2016
“C” is for Conference and Collaboration

It’s conference season in the world of HR Technology. There was Workday Rising, and HR Tech, and this week it’s IQPC HR Shared Services Summit in[...]
October 13, 2016
2 Reasons why more HR Service Centers are offering Chat

Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the Holy Grail of HR Service Delivery. An instance of TZR[...]
Contract Signature
October 10, 2016
If you've ever used an electronic signature, you know how cool it is.

During the course of employment, employees are frequently required to sign documentation. It begins with the job offer (signing the employment[...]
October 06, 2016
Hey Vendors, The Show isn't about us!

Day 2 at the HR Tech Expo. The Product Expo at HR Tech reminds me of Times Square in New York. There are vendors everywhere you look; one after the[...]
October 03, 2016
What are the top 5 product categories at HR Tech this year?

On this the eve of the 2016 HR Technology Conference and Exposition, I thought it would be interesting to see what types of HR technologies will[...]
September 29, 2016
Documentation and Digitalization - a Problem and Opportunity for HR Service Delivery

Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will cost a company $122 on[...]
September 26, 2016
3 Reasons why you should share your SLA's with your customer

There have been many conversations over the years with service center leaders about their Service Level Agreements (SLA ’a). The specific point in[...]
September 22, 2016
How well do you market your shared service center?

People do something for one of two reasons: They have to do it, or they want to do it. There's an organization that locks the door to the area where[...]
September 19, 2016
Which shared service center maturity map is right for you?

"If you don't know where you're going, you might end up someplace else." When baseball Hall of Fame catcher Yogi Berra first offered that sagacious[...]
September 16, 2016
3 Methods of Triage in the Service Center

A common challenge for service centers is effectively and efficiently assigning inbound requests, so that the requests are closed in a timely manner,[...]
September 13, 2016
3 Mistakes to Avoid when Implementing Shared Services

The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently published by SSON News: Top 10 Mistakes When[...]
September 09, 2016
HR Shared Services and The Digital Workplace

When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized I hadn’t checked in and didn’t have my boarding pass. Normally,[...]
September 06, 2016
2 Keys to Better Results through Business Intelligence

This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]
August 30, 2016
Shared Services Benefits & Film Noir – Some Things ARE Black & White…

Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]

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