Neocase HR – We put the “Service” in Shared Services

Personal Service – seems like the exception not the rule these days.

Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication

We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up”[...]

08
Jan

What is Customer Journey Mapping, and how can it improve HR Service Delivery?

Companies like Zappo’s, Amazon and Apple are successful for a lot of reasons; not the least of which is their customers’ experience.

15
Dec

One Theory Why Worldwide Employee Engagement is so Low…

Most everyone knows the power of Employee Engagement:

14
Nov

What do Mark Zuckerberg’s gray T-shirt and HR Service Center productivity have in Common?

This week, Facebook CEO Mark Zuckerberg explained why he wears the same T-shirt every day.

07
Nov

When your HR service center speaks, do your customers hear what you say?

For customer service to be good, communication must be clear. And it’s only clear, if the customer says it is.

29
Oct

HR Business Intelligence – Leverage Analysis Tools & Reports for Optimal Services Delivery

In general, Business Intelligence refers to the tools and systems that play a key role in the strategic planning process of an organization.

28
Oct

Neocase HR V14 – New Resources for Human Resources Shared Services Delivery

New Document Management & Enhanced Dashboard/Reports Modules Add to HR Solution

21
Oct

Proactive SLA Management for Optimal HR Service Delivery

In the past few years, human resources departments have begun integrating service level agreements into their shared services centers as part of[...]

14
Oct

Automated HR Email Management for Higher Quality, Consistent & Timely Communications

The most popular form of non-business communication today (at least in the UK) is the text message, (preferred more than face-to-face contact[...]

07
Oct

Collaborative Case Management – The Right Resource for Rapid Resolution

A great many people over the course of their careers have had cause to speak with human resources about issues and challenges with colleagues and[...]

30
Sep

Survey Says… Enhance Employee Engagement & Satisfaction with Neocase HR’s Survey Module

We’ve all taken our share of surveys, both before, but especially after – the age of the Internet.

23
Sep

The Neocase HR Knowledge Base – the “Brains” Behind HR Shared Services

When implementing an HR Shared Services Solution, the information about employees, corporate policies and procedures, as well as myriad HR forms and[...]

16
Sep

HR Anywhere You Are – Neocase HR in the Cloud

Cloud computing or “the Cloud” has become the technology du jour – and while still at an early stage – it is very much in demand.

09
Sep

Neocase HR – Integrated, Scalable & Flexible – Oh, My!

Like the employees they assist, human resources solutions are multi-faceted systems designed to aid both the company and its employees – to operate[...]

02
Sep

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