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How often do you ask a person for something, and they come back with something that is different from what you had in mind? This isn’t a blog post[...]
According the Chief Executive magazine, consultancy group Future Workplace found that 42% of the 619 US-based HR professionals it surveyed expect[...]
Last week, we talked about the top 5 reasons companies are investing in automating HR Processes. Now let's look at some of the additional ways that[...]
According to Gartner’s 2016 Magic Quadrant for Cloud HCM Suites, the top two reasons companies are investing in a new HCM solution are to[...]
Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes...
It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and directly[...]
In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the[...]
According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit to deploying integrated HR service delivery tools to[...]
… at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of[...]
Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in large[...]
The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and[...]
The KPI Library defines SLA Compliance as “The total number of incidents resolved within SLA time divided by the total number of incidents.” In fact,[...]
So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]
As a software vendor, we receive and review dozens (hundreds?) of Requests for Proposal (RFP’s) every year for HR Case Management, Knowledge base and[...]
I called my bank the other day to ask them to reverse a service charge. Technically, the charge was my fault. But given the details of the situation,[...]