Service delivery news

5 Unsung Benefits of Digital HR in Professional Services

Professional services employees can have high expectations for HR service delivery. We're talking about architects, engineers, attorneys and business[...]

5 Ways HR in Healthcare can Conquer Complexity

HR Service Management is a challenging business. And each major industry has certain characteristics that exacerbate the challenge. This article[...]

Neocase Software, a Platinum Sponsor at the Deloitte France – ‘Future of HR’ Event

Paris, FRANCE – March 31, 2017 Neocase Software to Showcase HR Service Delivery Solutions at ‘Future of HR’ Deloitte France is organising a[...]

The Big Challenge for Enterprise Employee Onboarding. And how to fix it

Enterprise employee onboarding faces an inherent challenge that small and medium businesses don’t. Overcoming that challenge is crucial to securing[...]

What is an HR Knowledge base?

Have you ever called your Internet Service Provider (ISP) because your WiFi didn’t work? Remember how the service rep asked you a few questions, then[...]

What is HR Case Management?

What is HR Case Management, and what makes it different from other case management solutions, like the ones used by IT and customer service help desk[...]

AI, Cloud Computing and Inclusion

Last week, I was fortunate to attend Microsoft Inspire, the company's flagship event where partners and employees from around the world spend a week[...]

Making the Case for Employee Document Management

Human resources professionals should be engaged with managing people – not documents

Appointment: Neocase appoints Didier Moscatelli as CEO and takes a strategic turn

Paris, June 17, 2019 – Neocase, the expert in the digitalization of human resources-related professions, announces the appointment of Didier[...]

What makes an HR chat bot different from HR self-service?

According to Gartner, "Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also[...]

Is Your HR Ready for Machine Learning?

The 25th Annual HR Shared Services Summit was recently held in Chicago. I was privileged to moderate four group discussions about the use of bots in[...]

Employee Document Management – Taming the Paper Tiger for HR & the Company at Large

As anyone who’s ever been hired by a company knows, managing human resources is a document-intensive process.

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?