Best Practices for Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]

16
Jan

What's the Right type Service Rep in the Age of Self Service?

An article in the January-February 2017 issue of Harvard Business Review says that “Across all industries, fully 81% of all customers attempt to take[...]

09
Jan

Corkscrews, Can Openers and Business Intelligence

When a person picks up a tool, they normally do it accomplish a specific task; to solve a specific problem. If you want to drink a glass of wine, and[...]

29
Dec

The Night Before Christmas in the HR Service Center

‘Twas the night before Christmas And all through HR, Not a creature was stirring Except for Mazar.

21
Dec

Why the Seat at the Table Still Eludes Some HR Organizations

Every HR organization wants the proverbial seat at the table. Some have secured it, but it continues to elude others. Why is that? It often comes[...]

19
Dec

Improve your HR Portal with Design Thinking

There’s an article in the September 2015 issue of the Harvard Business Review called “Design Thinking Comes of Age.” In the article, Jon Kolko[...]

14
Dec

How to Write a Knowledge Base Article

The purpose of a knowledge base article is to answer an employee’s question so that HR doesn’t have to. Follow these best practices when drafting[...]

08
Dec

What Marketing can Teach HR about Engagement

Have you ever wondered what makes companies like Amazon and Netflix so good at engaging their customers online? According to New Uses for Marketing[...]

05
Dec

Should VIP’s have better SLA’s?

Should some employees be treated better than others? Do some deserve a higher level of service than others? Many organizations routinely assign more[...]

01
Dec

4 Types of Analytics and what they mean for HR

Business Analytics is a phrase that can mean a lot of things to a lot of people. This article separates out the topic into four categories, and[...]

28
Nov

Can this simple change to onboarding improve alignment?

Before we talk about onboarding, how about a good, short story? President Kennedy was visiting NASA. During his tour, he walked over to a janitor who[...]

17
Nov

Quick Tips for Building a Smart Knowledge Base

A smart knowledge base is easy to use. The knowledge base is arguably the single most important success factor for an HR Self Service portal. The[...]

14
Nov

EmployeeEx Design: 3 Dangers of Doing Nothing

There’s no shortage of information about the business value of a well-designed employee experience. Plenty of companies are investing in designing a[...]

10
Nov

Use a Customer Journey Map to improve the Employee Experience.

In a recent blog post “Why so many companies can’t get the employee experience right,” we briefly touched on the concept of the Customer Journey[...]

03
Nov

Which HR processes scare you the most?

Do you know what day it is??? The "H" Words Today is October 31, and in many parts of the world, it’s All Hallows’ Eve, or Halloween for short. In[...]

31
Oct

1 ...
6 7 8 9 10
... 20

Book a demo now

And see it in action

We will endeavor to get back to you within 24 hours and will schedule a demo based on availability

The demo will be provided remotely to you and will last approximately 60 minutes

Service
delivery news