Service delivery news

How will Artificial Intelligence Impact HR Service Centers?

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us[...]

No Software Product is an Island: The Neocase-Workday Partnership

How do High-performing HR Service Centers increase Tier Zero Resolution?

Online retailer goes live on Neocase “HR Ready” solution in less than 30 days

London, England, July 30, 2018 – Neocase Software, the leading cloud supplier of integrated HR and Finance Service Delivery Solutions, announces the[...]

Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World

London, UK – March 6, 2017 Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World ‘The Future of Work’ is the theme for HR Tech[...]

New version of Neocase Software’s Neocase HR brings further automation to Shared Service Centers.

Paris, France June 30, 2018

Penn State University, a Neocase™ Software client, receives award for HR Transformation.

Newton, MA, June 27, 2018

Neocase™ enables enhanced Chatbot Experience within HR Service Delivery

Paris, France, April 11, 2018 Neocase Software chatbot strategy focuses on flexibility and choice. Neocase Software, the leading cloud supplier of[...]

3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know…

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you. In fact, your industry would love to hear[...]

5 Ways to Reduce your Customers' Pain of Waiting

If there's one thing I can't stand, it's waiting. When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get[...]

Looking to Boost Employee Engagement? Try this...

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled "Stable Scheduling increases[...]

Neocase™ Becomes a Workday Certified Solution Partner

Neocase Software, a Workday (NYSE: WDAY) software partner, today announced that it has achieved Workday Certified Solution Partner status. Neocase[...]

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]

What's a "Frictionless Workplace Experience?"

6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]