Service delivery news

How do High-performing HR Service Centers increase Tier Zero Resolution?

Online retailer goes live on Neocase “HR Ready” solution in less than 30 days

London, England, July 30, 2018 – Neocase Software, the leading cloud supplier of integrated HR and Finance Service Delivery Solutions, announces the[...]

Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World

London, UK – March 6, 2017 Neocase Software to Showcase HR Service Delivery Solutions at HR Tech World ‘The Future of Work’ is the theme for HR Tech[...]

New version of Neocase Software’s Neocase HR brings further automation to Shared Service Centers.

Paris, France June 30, 2018

Penn State University, a Neocase™ Software client, receives award for HR Transformation.

Newton, MA, June 27, 2018

Neocase™ enables enhanced Chatbot Experience within HR Service Delivery

Paris, France, April 11, 2018 Neocase Software chatbot strategy focuses on flexibility and choice. Neocase Software, the leading cloud supplier of[...]

3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know…

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you. In fact, your industry would love to hear[...]

5 Ways to Reduce your Customers' Pain of Waiting

If there's one thing I can't stand, it's waiting. When I'm forced to wait, I feel like someone is stealing a part of my life that I'll never get[...]

Looking to Boost Employee Engagement? Try this...

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled "Stable Scheduling increases[...]

Neocase™ Becomes a Workday Certified Solution Partner

Neocase Software, a Workday (NYSE: WDAY) software partner, today announced that it has achieved Workday Certified Solution Partner status. Neocase[...]

A Less Painful Approach to Building an HR Knowledge base

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal. But there’s one[...]

What's a "Frictionless Workplace Experience?"

6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.[...]

10 Easy Ways to Build Emotion into the Employee Experience

Last week's post focused on the three elements of an exceptional employee experience: It needs to be effective, easy and emotional. "Effective and[...]

Use the 3-E Framework to Improve the Employee Experience.