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    employee-engagement (1)
    What Marketing can Teach HR about Engagement

    Have you ever wondered what makes companies like Amazon and Netflix so good at engaging their customers online? According to New Uses for Marketing[...]

    05
    Dec
    vi^-service-better-sla
    Should VIP’s have better SLA’s?

    Should some employees be treated better than others? Do some deserve a higher level of service than others? Many organizations routinely assign more[...]

    01
    Dec
    4-types-of-hr-analytics
    4 Types of Analytics and what they mean for HR

    Business Analytics is a phrase that can mean a lot of things to a lot of people. This article separates out the topic into four categories, and[...]

    28
    Nov
    improve-alignment
    Can this simple change to onboarding improve alignment?

    Before we talk about onboarding, how about a good, short story? President Kennedy was visiting NASA. During his tour, he walked over to a janitor who[...]

    17
    Nov
    building-a-smart-knowledge-base
    Quick Tips for Building a Smart Knowledge Base

    A smart knowledge base is easy to use. The knowledge base is arguably the single most important success factor for an HR Self Service portal. The[...]

    14
    Nov
    Doing-Nothing3
    EmployeeEx Design: 3 Dangers of Doing Nothing

    There’s no shortage of information about the business value of a well-designed employee experience. Plenty of companies are investing in designing a[...]

    10
    Nov
    Use a Customer Journey Map to improve the Employee Experience.

    In a recent blog post “Why so many companies can’t get the employee experience right,” we briefly touched on the concept of the Customer Journey Map.[...]

    03
    Nov
    Neocase™ Software at Workday Rising Europe

    Paris, France – November 1, 2016 Workday Solution Partner, Neocase Software will showcase Neocase HR – the integrated HR Service Delivery solution[...]

    01
    Nov
    Which HR processes scare you the most?

    Do you know what day it is??? The "H" Words Today is October 31, and in many parts of the world, it’s All Hallows’ Eve, or Halloween for short. In[...]

    31
    Oct
    Why Employee Experience trumps Tier Zero Resolution

    Any discussion about employee Self-service Portals is bound to focus on maximizing Tier Zero Resolution and creating a “consumer-grade” employee[...]

    24
    Oct
    Why so many companies can’t get the employee experience right.

    Every company wants to deliver a better employee experience. According to Matthew Wride, the employee experience is “The Employee Experience is the[...]

    20
    Oct
    Your Blog Neocase Software – A Gold Sponsor at HR Tech World, 25-26 Oct in Paris, FranceTitle Here...

    Paris, France – 20 October, 2016 Featuring Neocase HR Enterprise-class Cloud solutions for HR Shared Services Centres at ‘The Leading Global Event on[...]

    20
    Oct
    “C” is for Conference and Collaboration

    It’s conference season in the world of HR Technology. There was Workday Rising, and HR Tech, and this week it’s IQPC HR Shared Services Summit in[...]

    17
    Oct
    2 Reasons why more HR Service Centers are offering Chat

    Tier-zero resolution (TZR, if you’re into acronyms) was, and in many respects still is the Holy Grail of HR Service Delivery. An instance of TZR[...]

    13
    Oct
    Contract Signature
    If you've ever used an electronic signature, you know how cool it is.

    During the course of employment, employees are frequently required to sign documentation. It begins with the job offer (signing the employment[...]

    10
    Oct

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