Service delivery news

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5 Reasons to Participate in the Sierra Cedar HR Systems Survey

The Sierra-Cedar 2017–2018 HR Systems Survey is available here until July 1, 2017. If you haven’t already participated, here are five good reasons[...]

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Buying Business Software? Include this in your RFP.

How often do you ask a person for something, and they come back with something that is different from what you had in mind? This isn’t a blog post[...]

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The Not-so-obvious Benefit of HR Process Automation

According the Chief Executive magazine, consultancy group Future Workplace found that 42% of the 619 US-based HR professionals it surveyed expect[...]

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7 Ways Technology is Improving HR Processes

Last week, we talked about the top 5 reasons companies are investing in automating HR Processes. Now let's look at some of the additional ways that[...]

Neocase Software, a proud sponsor of Workday Elevate Maarssen Conference

Amsterdam, Netherlands – May 18, 2017 Neocase Software, a proud sponsor of Workday Elevate Maarssen Conference Join us at Workday Elevate Maarssen[...]

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Top 5 Reasons for Automating HR Processes

According to Gartner’s 2016 Magic Quadrant for Cloud HCM Suites, the top two reasons companies are investing in a new HCM solution are to[...]

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Balancing People, Process and Technology for a Great Customer Experience

Sometimes you have a customer experience that feels so good, you want to tell other people about it. So here goes...

Neocase Software, sponsoring the Workday Elevate Paris Conference

Paris, France – May 05, 2017 Neocase Software, sponsoring the Workday Elevate Paris Conference Join us at Workday Elevate Paris 2017 to discover how[...]

Your Blog Post Neocase Software is sponsoring Workday Elevate London ConferenceHere...

London, UK – April 28, 2017 Neocase Software is sponsoring Workday Elevate London Conference Join us at Workday Elevate London 2017 to discover how[...]

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Do you have a customer service mindset?

It drives me crazy when a front-line employee can solve a problem, but can't. They can because they see the problem, they see the cause, and directly[...]

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Who should control HR Service Delivery Tools? HR, or IT?

In my first job in the early 1980’s, I served as a Professional Association’s point of contact to their State and Local Chapter Presidents within the[...]

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What is HR Case Management?

According to Gartner, “by 2020, 65% of organizations with more than 5,000 workers will commit to deploying integrated HR service delivery tools to[...]

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Why Employees Shouldn’t Fear Artificial Intelligence

… at least not yet. Much is being said about how AI (Artificial Intelligence) will replace human jobs. But if the digital past is any indication of[...]

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What does customer-focus really mean?

Jack Welch, while CEO of General Electric, would often say, “Companies don’t give job security. Only satisfied customers do.” Customer-focus in large[...]

Does your HR service Delivery Improve Employee Engagement?
Does your HR Service Delivery improve Employee Engagement?

The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and[...]