Customers love simple. So don't over-complicate your satisfaction surveys.

Call me a laggard, but I've never taken an UBER instead of a taxi. But that's about to change... I recently downloaded the UBER app onto my iPhone.[...]

06
Jun

Ac-cent-tchu-ate the Positive – In Life & at Work

You've got to accentuate the positive Eliminate the negative And latch on to the affirmative Don't mess with Mister In-Between Lyrics from[...]

02
Jun

Trends in HR Service Delivery

"The human resource management profession continues to evolve. Originally conceived to handle personnel hiring and payment, the function now aligns[...]

31
May

In Real Estate, it’s Location, Location, Location - with HR Service Delivery it’s a 2-way Street…

It seems that most industries have their own language – catch phrases and axioms – by which they operate. One frequently heard in the real estate[...]

26
May

Weathering the Highs & Lows in Human Resources

As any HR professional knows – peoples’ moods can change like the weather. Keeping a workforce happy, productive and engaged (not to mention[...]

24
May

HR Service Delivery - Helping Navigate the Information & Communication Maze for New Hires

Starting a new job can be an exciting and fulfilling experience, but also a little disconcerting as one navigates the unknowns of a new organization.[...]

20
May

Help Establish Communication, Respect & Trust with HR Service Delivery

"One of the most sincere forms of respect is actually listening to what another has to say.” ~Bryant H. McGill It is generally agreed that companies[...]

17
May

Human Resources & Employee Engagement – a Matter of Trust

Image courtesy of forbes.com In most successful relations, the underlying foundation is one built out of mutual trust. It’s hard to maintain ongoing[...]

12
May

Personalize your Portal for Greater Tier Zero Resolution

"Talk to someone about themselves and they’ll listen for hours." Dale Carnegie wrote that in 1936 in his iconic book, “How to Win Friends and[...]

09
May

Shared Services - A River Runs through it...

Just as water is essential to life, a healthy workforce is the heart of a successful, thriving company. Putting the right pieces in place to assist[...]

05
May

Making HR a Strategic Partner through Effective Service Delivery

The function of Human Resources continues to evolve as the global business climate becomes ever more competitive and thereby immediate in terms of[...]

03
May

Impressions – What do People Experience When They Interact with Your Firm?

‘Blue Boats on White Sand’ by Claude Monet "Impressionist art is a style in which the artist captures the image of an object as someone would see it[...]

28
Apr

Happy Employees Make for Happy Customers

Making every effort to ensure that employees’ work environments and their corporate culture are positive experiences can pay huge dividends to a[...]

26
Apr

HR Service Delivery – the Power of the Employee Opinion Survey for Business

A white paper prepared by the Society for Human Resource Management (SHRM) expounds upon the value of employee opinion as a tool for strategic[...]

21
Apr

Automating HR Service Delivery to Augment (not replace) Human Resources

As more and more organizations turn to an automated HR Service Delivery platform to assist with the handling of their human resources; companies need[...]

19
Apr

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