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    Workforce Happiness – Why Employers Need to Care

    Morale is an effective barometer of your organization’s overall health. Dissatisfied employees - those who complain about and berate the firm, its[...]

    26
    Jul
    How colors can make you more productive

    I started driving in 1978 after my second attempt at the New York State driver’s exam.  Nobody passes on their first attempt – you can look it up. [...]

    22
    Jul
    HR Self-Service Portal – the Window to Effective Company Communication & Insight

    As the competition for top talent increases, attracting and keeping the best employees becomes ever more important to the health and growth of an[...]

    21
    Jul
    Knowledge Base – It’s all in the Knowing…

    “Integrating knowledge management into customer self-service yields tangible and intangible benefits. Customer service leaders and IT leaders[...]

    19
    Jul
    Happy Customers with Automated Case Management via HR Service Delivery

    Doing more with less; frequently that’s the case today in many companies as competition increases and profits are squeezed – so infrastructure and[...]

    14
    Jul
    Delivering what’s News to You via Employee Self Service Portals…

    The New York Times coined the phrase, “All the News That’s Fit to Print” in October 1896; first appearing on the editorial page, and later moved to[...]

    12
    Jul
    Knowledge Base & Personalization in the Information Age

    When you’re online searching, shopping or just plain browsing, have you noticed how many product and service offerings and ads that appear which seem[...]

    07
    Jul
    HR Service Delivery – Dancing with Technology…

    Some say that one of the keys to life is not to walk, and certainly not to trip through it – but to dance. Listen to the beat, get into the groove,[...]

    06
    Jul
    9.12 million reasons why HR organizations smiled in 2015

    Human Resource organizations have it tough, because they have to do a lot of stuff. Strategic stuff, like staffing and succession planning,[...]

    05
    Jul
    HR Service Delivery – Let it be Your Teddy Bear…

    From the time we’re young, we’re all looking for a sense of security and comfort – at first from home and family. As we get older and start spending[...]

    30
    Jun
    5 Ways Your Employee Self Service Portal can Improve Employee Engagement

    I attended a shared service conference this past week, and wrote down a jarring statistic: 360 Billion Dollars of productivity are lost each year,[...]

    28
    Jun
    Full Speed Ahead with Shared Services…

    One of the bottle necks in your organization maybe it’s administrative functions in human resources.

    24
    Jun
    Keeping in Mind - Customer Service needn’t be a ‘Horror Show’…

    Ah, the old classics of the scary-movie genre – Frankenstein, Dracula, and the Wolf-Man – times were simpler then without digital technology and CGI.

    23
    Jun
    Don’t invent ways for your HR Shared Service Center to improve the employee experience. Here’s why…

    For years, organizations have understood the value of delivering a great customer experience.  The reasoning is quite simple:  Treat customers well[...]

    20
    Jun
    Is your HR service center meeting its SLA’s?

    A client once told me that 20% of the calls to their HR service center were employees inquiring about the status of a recently-submitted case. That’s[...]

    16
    Jun

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