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September 29, 2016
Documentation and Digitalization - a Problem and Opportunity for HR Service Delivery

Here are four frightening facts about HR documentation: According to PricewaterhouseCoopers, finding a lost document will cost a company $122 on[...]
September 26, 2016
3 Reasons why you should share your SLA's with your customer

There have been many conversations over the years with service center leaders about their Service Level Agreements (SLA ’a). The specific point in[...]
September 22, 2016
How well do you market your shared service center?

People do something for one of two reasons: They have to do it, or they want to do it. There's an organization that locks the door to the area where[...]
September 19, 2016
Which shared service center maturity map is right for you?

"If you don't know where you're going, you might end up someplace else." When baseball Hall of Fame catcher Yogi Berra first offered that sagacious[...]
September 16, 2016
3 Methods of Triage in the Service Center

A common challenge for service centers is effectively and efficiently assigning inbound requests, so that the requests are closed in a timely manner,[...]
September 13, 2016
3 Mistakes to Avoid when Implementing Shared Services

The 3 Mistakes described here have been selected from a lengthier catalogue of errors recently published by SSON News: Top 10 Mistakes When[...]
September 09, 2016
HR Shared Services and The Digital Workplace

When I arrived at the Atlanta airport for a flight to Portland, Maine, I realized I hadn’t checked in and didn’t have my boarding pass. Normally,[...]
September 06, 2016
2 Keys to Better Results through Business Intelligence

This past weekend, my wife and I drove to a wedding at a resort in the mountains of western Maine. Before we left, I entered the hotel name into the[...]
August 30, 2016
Shared Services Benefits & Film Noir – Some Things ARE Black & White…

Shared Services have proven to be extremely effective at streamlining business processes. They often begin in a single functional area, and are[...]
August 25, 2016
As Water Sustains Life – HR Shared Services Help Ensure the Healthy Flow of Information

There are a few basic necessities to sustaining a healthy life – food and water of course being two of these. The same principle can be applied to[...]
August 23, 2016
When is a Case Form like a Chameleon?

Question: When is a case form like a chameleon? Answer: When its appearance changes to fit the process its managing. Different HR Processes require[...]
August 18, 2016
HR Shared Services – for Better Recruiting & Hiring Processes

HR Shared Services Solutions have been a boon to the onboarding process for human resources professionals and managers. But what about assisting in[...]
key-factors
August 16, 2016
9 Key Features in an HR Case Management System

Marshall McLuhan once said, “We become what we behold. We shape our tools, and thereafter our tools shape us.” While the great intellectual may not[...]
August 11, 2016
Robotic Process Automation (RPA) for Shared Services

Advances in technology have made robotics applicable to many processes – both for consumers and businesses. Robotic Process Automation (RPA) is the[...]
August 04, 2016
The Big Lie about Multi-tasking

Some people say they can get more done when they multi-task. But the truth is, they can’t. Health.com claims in 12 Reasons to Stop Multitasking Now![...]

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