--- title: Neocase Blog | Learn more about Service Delivery (15) description: Learn more about Service Delivery on the Neocase Software Blog (15) --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - 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(1)](https://blog.neocasesoftware.com/tag/what-is?hsLang=en) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector?hsLang=en) See all ##### [![personnalization-customer-loyalty](https://blog.neocasesoftware.com/hs-fs/hubfs/personnalization-customer-loyalty.jpg?width=618&name=personnalization-customer-loyalty.jpg) January 26, 2017 The easiest way to personalization & customer loyalty It happens to me every time I call Delta Airlines customer support. I love to hear it. In fact, for some quirky reason, it's one of the reasons that\[...\]](https://blog.neocasesoftware.com/easiest-way-personalization-customer-loyalty?hsLang=en) ##### [![live-chat-successful](https://blog.neocasesoftware.com/hs-fs/hubfs/live-chat-successful.jpg?width=618&name=live-chat-successful.jpg) January 23, 2017 The Key to Making Live Chat Successful in your HR Service Center. So, what is it that’s so cool about having live chat in your service center? Well, for one thing, it’s a consumer-grade intake channel. And anything\[...\]](https://blog.neocasesoftware.com/how-to-make-live-chat-successful-in-your-hr-service-center?hsLang=en) ##### [![technology-customer-service](https://blog.neocasesoftware.com/hs-fs/hubfs/technology-customer-service.jpg?width=618&name=technology-customer-service.jpg) January 19, 2017 Poor service? Don't blame the technology. It seems every time I take my car to the dealership, they have trouble finding me in their system. That’s because their system can only access a\[...\]](https://blog.neocasesoftware.com/dont-blame-bad-service-bad-technology?hsLang=en) ##### [![surveys](https://blog.neocasesoftware.com/hs-fs/hubfs/surveys.jpg?width=618&name=surveys.jpg) January 16, 2017 Best Practices for Employee Satisfaction Surveys Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job.\[...\]](https://blog.neocasesoftware.com/best-practices-employee-satisfaction-surveys?hsLang=en) ##### [![self-service-portal-age](https://blog.neocasesoftware.com/hs-fs/hubfs/self-service-portal-age.jpg?width=618&name=self-service-portal-age.jpg) January 09, 2017 What's the Right type Service Rep in the Age of Self Service? An article in the January-February 2017 issue of Harvard Business Review says that “Across all industries, fully 81% of all customers attempt to take\[...\]](https://blog.neocasesoftware.com/whats-right-type-customer-service-rep-to-hire-in-age-of-self-service?hsLang=en) ##### [![corkscrews-BI-and-Can-Openers5](https://blog.neocasesoftware.com/hs-fs/hubfs/corkscrews-BI-and-Can-Openers5.jpg?width=618&name=corkscrews-BI-and-Can-Openers5.jpg) December 29, 2016 Corkscrews, Can Openers and Business Intelligence When a person picks up a tool, they normally do it accomplish a specific task; to solve a specific problem. If you want to drink a glass of wine, and\[...\]](https://blog.neocasesoftware.com/corkscrews-can-openers-and-business-intelligence?hsLang=en) ##### [December 21, 2016 The Night Before Christmas in the HR Service Center ‘Twas the night before Christmas And all through HR, Not a creature was stirring Except for Mazar.](https://blog.neocasesoftware.com/hr-service-delivery-posts/the-night-before-christmas-in-the-hr-service-center?hsLang=en) ##### [![hr-earn-seat-table](https://blog.neocasesoftware.com/hs-fs/hubfs/hr-earn-seat-table.jpg?width=618&name=hr-earn-seat-table.jpg) December 19, 2016 Why the Seat at the Table Still Eludes Some HR Organizations Every HR organization wants the proverbial seat at the table. Some have secured it, but it continues to elude others. Why is that? It often comes\[...\]](https://blog.neocasesoftware.com/hr-earn-seat-table?hsLang=en) ##### [![design-thinking](https://blog.neocasesoftware.com/hs-fs/hubfs/design-thinking.jpg?width=618&name=design-thinking.jpg) December 14, 2016 Improve your HR Portal with Design Thinking There’s an article in the September 2015 issue of the Harvard Business Review called “Design Thinking Comes of Age.” In the article, Jon Kolko\[...\]](https://blog.neocasesoftware.com/design-thinking-improves-hr-portal?hsLang=en) ##### [![how-to-write-knowledge-base-article](https://blog.neocasesoftware.com/hs-fs/hubfs/how-to-write-knowledge-base-article.jpg?width=618&name=how-to-write-knowledge-base-article.jpg) December 08, 2016 How to Write a Knowledge Base Article The purpose of a knowledge base article is to answer an employee’s question so that HR doesn’t have to. Follow these best practices when drafting\[...\]](https://blog.neocasesoftware.com/how-to-write-a-knowledge-base-article?hsLang=en) ##### [![employee-engagement (1)](https://blog.neocasesoftware.com/hs-fs/hubfs/employee-engagement%20(1).jpg?width=618&name=employee-engagement%20(1).jpg) December 05, 2016 What Marketing can Teach HR about Engagement Have you ever wondered what makes companies like Amazon and Netflix so good at engaging their customers online? According to New Uses for Marketing\[...\]](https://blog.neocasesoftware.com/employee-engagement?hsLang=en) ##### [![vi^-service-better-sla](https://blog.neocasesoftware.com/hs-fs/hubfs/vi%5E-service-better-sla.jpg?width=618&name=vi%5E-service-better-sla.jpg) December 01, 2016 Should VIP’s have better SLA’s? Should some employees be treated better than others? Do some deserve a higher level of service than others? Many organizations routinely assign more\[...\]](https://blog.neocasesoftware.com/vips-better-slas?hsLang=en) ##### [![4-types-of-hr-analytics](https://blog.neocasesoftware.com/hs-fs/hubfs/4-types-of-hr-analytics.jpg?width=618&name=4-types-of-hr-analytics.jpg) November 28, 2016 4 Types of Analytics and what they mean for HR Business Analytics is a phrase that can mean a lot of things to a lot of people. This article separates out the topic into four categories, and\[...\]](https://blog.neocasesoftware.com/4-types-analytics-mean-hr?hsLang=en) ##### [![improve-alignment](https://blog.neocasesoftware.com/hs-fs/hubfs/improve-alignment.jpg?width=618&name=improve-alignment.jpg) November 17, 2016 Can this simple change to onboarding improve alignment? Before we talk about onboarding, how about a good, short story? President Kennedy was visiting NASA. During his tour, he walked over to a janitor who\[...\]](https://blog.neocasesoftware.com/change-onboarding-improve-alignment?hsLang=en) ##### [![building-a-smart-knowledge-base](https://blog.neocasesoftware.com/hs-fs/hubfs/building-a-smart-knowledge-base.jpg?width=618&name=building-a-smart-knowledge-base.jpg) November 14, 2016 Quick Tips for Building a Smart Knowledge Base A smart knowledge base is easy to use. The knowledge base is arguably the single most important success factor for an HR Self Service portal. The\[...\]](https://blog.neocasesoftware.com/quick-tips-building-smart-knowledge-base?hsLang=en) - [1](https://blog.neocasesoftware.com/page/1?hsLang=en) [...](https://blog.neocasesoftware.com/page/10?hsLang=en) - [13](https://blog.neocasesoftware.com/page/13?hsLang=en) [14](https://blog.neocasesoftware.com/page/14?hsLang=en) [15](https://blog.neocasesoftware.com/page/15) [16](https://blog.neocasesoftware.com/page/16?hsLang=en) [17](https://blog.neocasesoftware.com/page/17?hsLang=en) - [...](https://blog.neocasesoftware.com/page/20?hsLang=en) [27](https://blog.neocasesoftware.com/page/27?hsLang=en) Blog articles you don’t want to miss directly in your inbox ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**