How Neocase can prepare global companies to manage a crisis

HR Solutions for Global Companies

Neocase provides efficient and powerful HR technology that helped this global company with HR crisis management during the pandemic.

 

Purpose-Built HR Solutions for Global Companies

Global companies face complex challenges within their HR organizations. To be successful, they need a standard HR portal, streamlined processes, a way to set and measure SLAs, and a premier user experience.

Neocase is pleased to offer an HR service delivery solution that can help global companies save time, increase productivity, and improve employee engagement.

 

Take notes from one of our biggest clients, the Global Company. They’re a large financial institution headquartered in the U.S. with locations around the world spanning the Americas, APAC, EMEA, and LATAM.

They joined Neocase in 2018 and since then they’ve benefited from our adaptable and efficient solutions.

Before Neocase, the Global Company had no global tool that served as a centralized place to triage employee HR inquiries. PeopleSoft was being used for their HRIS system of record and they had 3 HR centers. Their knowledge base content was housed in different locations across their internal web pages.

 

They knew their employees deserved a premier employee experience. Even more important, they knew HR could focus more on strategic initiatives and transformation strategy if they didn’t have to spend so much time on manual processes. They were in need of an HR service delivery solution that could help manage all this and more, in one place.

Check out the full story here to learn more about how our customer was able to implement HR Transformation quickly and easily with the help of Neocase.

What is Neocase and how does it help HR teams?
Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services.
What are the main features of Neocase HR solutions?

Neocase offers a wide range of features, including:

  • Case Management for handling employee requests efficiently
  • Knowledge Base for self-service and quick answers
  • Document Management for secure storage and compliance
  • Employee Self-Service Portals for easy access to HR services
  • AI-powered Automation to streamline workflows and reduce response times
  • Reports and Analytics to monitor HR performance and manage key indicators.
Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday?
Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem.
How does Neocase ensure data security and compliance?
Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations.
Is Neocase suitable for global organizations and multi-language environments?
Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces.
How can I request a demo or learn more about pricing?

You can ask for informations by visiting our Contact Page or filling out the demo request form available on our website.