Delivering HR Shared Services – Have it Your Way

Most of us probably remember the old Burger King tagline “Have it Your Way.”

Well in human resources today, this is more than just a catchphrase; it is a philosophy for delivering HR Shared Services. Customizable HR user interfaces, that present very personalized content to employees via a personalized portal, have become the preferred method to deliver content and communications for forward-thinking organizations. These Enterprise Portals provide anytime, anywhere access, a personalized experience and make HR processes simple and easy.

Users today are demanding access to online services on their schedules and devices – and service providers are adjusting to meet their needs. As mobile computing continues to grow as a market segment, proactive SaaS providers deliver value by working to meet these requirements. By providing users with the ability to interact with their HR Shared Services Center in the way that they choose; human resources departments are empowering their employees, encouraging better engagement and enhancing the work experience.

HR professionals used to spend an inordinate amount of time with administrative tasks (some still do), processing myriad types and quantities of HR forms and employee-related documents for hiring, reviews, benefits and other functions. Today, a great deal of these administrative processes can be handled by implementing an enterprise-wide HR Shared Services Solution; both freeing up HR time for more strategic tasks while giving employees anytime access to personalized self-service portals.

Making self-service an easy and personalized experience helps enhance employee engagement and retention for organizations. Customizing the content delivered and displayed to individuals via their personal portal shows employees that the company cares about them, and helps keep them involved in the company. Employees can access their personal portal to, for example; process forms, receive company announcements, track benefit program information and view case information and status.

An intuitive, and therefore easy-to-use, interface is paramount to getting employees to frequently access, and use, their personal portal. The ability to quickly locate, access, and process needed forms and information helps eliminate potential frustrations at the workplace – making for a more enjoyable and engaging experience.