According to Wikipedia, Human Resources are the set of individuals who make up the workforce of an organization, business sector or economy.
One of the keys of course for an organization, is how to best manage this asset to capitalize on their efforts and optimally help the company. Another pivotal challenge to address is how to best engage, motivate and retain productive employees – and that’s where an HR Shared Services System can help.
Actively engaging people as individuals with targeted information geared directly to their wants and needs goes a long way towards the perception that their employer cares about them as people, and not just as workers hired to do a job. In fact a subset of human resources know as talent management has been established; as a set of interrelated HR processes designed to attract, develop, motivate and retain productive and engaged employees. Talent Managers work closely with HR – sharing responsibility in the recruitment, ongoing development and retention of superior employees – throughout the employment life cycle.
The challenges for human resources professionals and managers of engaging, managing and retaining talented employees are varied and many. From managing and tracking employee information to benefits administration and corporate policies and guidelines; all this information must be collected, stored and disseminated for the company to function properly. HR Shared Services Solutions assist with all these processes efficiently and cost-effectively – helping to process, store and deliver information across the enterprise.
For employees, an HR Shared Services System provides the informational window to their company via a Personalized Portal that presents an employee-centric view of corporate information geared to their unique profile and role within the firm. The information in an individual’s personal profile is also used to drive another employee-centric HR benefit – the personalized Knowledge Base. When one seeks answers about the company, Knowledge Base uses data in their profile to tailor the information provided directly to the individual – matching content to recipient – to deliver only relevant data.
Building and maintaining a motivated and engaged workforce will always be a challenge for forward-thinking firms. But when human resources professionals and talent managers work closely together – aided by innovative technological tools designed to assist in their efforts – the results can be outstanding.