--- title: Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication description: Live Chat is a wholly useful tool for HR, allowing agents to have realtime, accessible conversations with employees. Neocase looks at how you can benefit here. --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - [Business Processes Management](https://www.neocasesoftware.com/hris-modules/business-process-management) - [Employee Document Management](https://www.neocasesoftware.com/hris-modules/employee-document-management/) - [People Analytics](https://www.neocasesoftware.com/hris-modules/reports-and-analytics) - [Finance Extension](https://www.neocasesoftware.com/hris-modules/finance-extension) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/package-icon.svg)Services](https://www.neocasesoftware.com/services) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/dollar-sign-icon.svg)Pricing](https://www.neocasesoftware.com/services) - [Integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/code-icon.svg)Our integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/Microsoft-Teams-Logo.png)Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/WDAY-f35396ad.png)Workday](https://www.neocasesoftware.com/integrations/worday) - [![icone](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Dayforce.png)Dayforce](https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/The-Access-Group-Icon.png)Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Cegid.png)Cegid](https://www.neocasesoftware.com/integrations/cegid-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/edit.svg)e-Signature Solutions](https://www.neocasesoftware.com/integrations/e-signature-integrations/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/share-2.svg)Other Solutions](https://www.neocasesoftware.com/integrations/hris-ecosystem-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/soprahr_icon.png)Sopra HR 4YOU](https://www.neocasesoftware.com/integrations/neocase-and-sopra-hr-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/Icon-AP-Success-Factor-HCM-1.png)SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/adp-icon-unplated.png)ADP](https://www.neocasesoftware.com/integrations/adp-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/oracle-favicon.svg)Oracle HCM](https://www.neocasesoftware.com/integrations/neocase-oracle-hcm-integration/) - Case Studies - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/award-icon.svg)Success Stories](https://www.neocasesoftware.com/success-stories) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/folder-icon.svg)Use Cases](https://www.neocasesoftware.com/hr-use-cases) - Resources - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-open-icon.svg)Blog](https://blog.neocasesoftware.com) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-icon.svg)Resources Center](https://www.neocasesoftware.com/hr-resources) - About - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/mail-icon.svg)Contact us](https://info.neocasesoftware.com/contact-us-old) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/at-sign-icon.svg)Neocase by sopra HR](https://www.neocasesoftware.com/about-neocase) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/users-icon.svg)Partners](https://www.neocasesoftware.com/our-partners) - [Support](https://onlinesupport.neocasesoftware.com/) ![English](https://www.neocasesoftware.com/wp-content/uploads/flags/united-states-flag-icon.svg) [![Français](https://www.neocasesoftware.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.svg) Français](https://blog.neocasesoftware.com/fr?hsLang=en) [![English](https://www.neocasesoftware.com/wp-content/uploads/flags/united-states-flag-icon.svg) English](https://blog.neocasesoftware.com/?hsLang=en) [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/grid-icon.svg)Modules](https://www.neocasesoftware.com/hris-modules) - [Self-Service Portal](https://www.neocasesoftware.com//hris-modules/hr-self-service-portal) - [Case & Knowledge Management](https://www.neocasesoftware.com/hris-modules/hr-case-and-knowledge-management) - [Business Processes Management](https://www.neocasesoftware.com/hris-modules/business-process-management) - [Employee Document Management](https://www.neocasesoftware.com/hris-modules/employee-document-management/) - [People Analytics](https://www.neocasesoftware.com/hris-modules/reports-and-analytics) - [Finance Extension](https://www.neocasesoftware.com/hris-modules/finance-extension) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/package-icon.svg)Services](https://www.neocasesoftware.com/services) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/dollar-sign-icon.svg)Pricing](https://www.neocasesoftware.com/services) - [Integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/code-icon.svg)Our integrations](https://www.neocasesoftware.com/integrations) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/Microsoft-Teams-Logo.png)Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/12/WDAY-f35396ad.png)Workday](https://www.neocasesoftware.com/integrations/worday) - [![icone](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Dayforce.png)Dayforce](https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/https://www.neocasesoftware.com/integrations/dayforce-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/The-Access-Group-Icon.png)Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/03/Icone-Cegid.png)Cegid](https://www.neocasesoftware.com/integrations/cegid-and-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/edit.svg)e-Signature Solutions](https://www.neocasesoftware.com/integrations/e-signature-integrations/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/share-2.svg)Other Solutions](https://www.neocasesoftware.com/integrations/hris-ecosystem-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/soprahr_icon.png)Sopra HR 4YOU](https://www.neocasesoftware.com/integrations/neocase-and-sopra-hr-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/Icon-AP-Success-Factor-HCM-1.png)SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/adp-icon-unplated.png)ADP](https://www.neocasesoftware.com/integrations/adp-neocase-integration/) - [![](https://neocasesoftware.com/wp-content/uploads/2025/04/oracle-favicon.svg)Oracle HCM](https://www.neocasesoftware.com/integrations/neocase-oracle-hcm-integration/) - Case Studies - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/award-icon.svg)Success Stories](https://www.neocasesoftware.com/success-stories) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/folder-icon.svg)Use Cases](https://www.neocasesoftware.com/hr-use-cases) - Resources - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-open-icon.svg)Blog](https://blog.neocasesoftware.com) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/book-icon.svg)Resources Center](https://www.neocasesoftware.com/hr-resources) - About - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/mail-icon.svg)Contact us](https://info.neocasesoftware.com/contact-us-old) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/at-sign-icon.svg)Neocase by sopra HR](https://www.neocasesoftware.com/about-neocase) - [![](https://www.neocasesoftware.com/wp-content/uploads/2024/08/users-icon.svg)Partners](https://www.neocasesoftware.com/our-partners) - [Support](https://onlinesupport.neocasesoftware.com/) Loading... × ## Book a demo now ## And see it in action Your details are 100% safe - ### We will endeavor to get back to you within 24 hours and will schedule a demo based on availability - ### The demo will be provided remotely to you and will last approximately 60 minutes × ###### [HR Service Delivery](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) # Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication Posted on [January 08, 2015](https://blog.neocasesoftware.com/hr-service-delivery-posts/live-chat-for-enhanced-employee-experience-consistent-corporate-communication) by [aking](https://blog.neocasesoftware.com/author/aking) [Home](https://www.neocasesoftware.com/) > [Neocase Blog](https://blog.neocasesoftware.com/hr-service-delivery-posts/live-chat-for-enhanced-employee-experience-consistent-corporate-communication) > **Live Chat – for Enhanced Employee Experience & Consistent Corporate Communication** We’ve all encountered Live Chat when navigating the Internet – whether we’re shopping online or searching for information – those automated “pop-up” windows asking if you’d like help or have a question. You may find them either annoying or helpful, but those who take advantage of Live Chat often get the answers they want and need much more quickly than those who don’t. Live Chat provides online marketing and live support for web users enabling organizations to communicate with customers, employees, colleagues, vendors and prospects in real time. And, for companies that have integrated Live Chat functionality into their [HR Shared Services Center](http://www.neocasesoftware.com/Solutions_Neocase_HR_Power), the relationship between the firm and the employees can be greatly enhanced. The [Live Chat module](http://www.neocasesoftware.com/Solutions_Neocase_HR_Power#ancre_module_chat) in an HR Shared Services delivery solution ensures consistent communications between HR professionals, executives, managers and employees through tight integration with employee records and case management as well as the knowledge Base and Survey modules. Consistency across all HR channels gives all the individuals involved the confidence that they are on the same page as regards any information exchanged, issues presented, responses required, schedules to meet and resolutions to be handled. Using Live Chat automatically creates a new case, or updates an existing one, populating the case file with employee information from the database and streamlining the entire case management process. Agents are able to revise and update cases quickly and easily from data entered into Live Chat windows. Recommendation Engine technology also provides for key word searches by agents based upon employee entered words – searching Knowledge Base for appropriate answers – which the agent can then pass along to the employee through the chat interface. When a case is resolved, a closure email may be automatically send to the employee – complete with a link to an online satisfaction survey to close the loop, ensuring a positive experience and gaining valuable insight into the process. HR Live Chat module capabilities also include the creation of a secure case audit trail – recording the entire process from case inception through resolution to ensure that process consistency; employee and agent communication and HR productivity – are all established and maintained. Open, consistent communication and accessible, beneficial processes are the hallmarks of good HR Shared Services – and user-friendly Live Chat provides another avenue to help keep the lines of communication open and consistent – to best serve both the firm and its employees. Share this post ##### aking ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all     ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? You can ask for informations by visiting our [Contact Page](https://info.neocasesoftware.com/get-in-touch?hsLang=en) or filling out the [demo request](https://info.neocasesoftware.com/book-demo?hsLang=en) form available on our website. ### Continue reading [GDPR Compliance and HR Digitalization: What Companies Need to Know](https://blog.neocasesoftware.com/gdpr-compliance-and-hr-digitalization-what-companies-need-to-know?hsLang=en) [HR Chatbots: A Practical Guide to Conversational AI for HR Teams](https://blog.neocasesoftware.com/hr-chatbots?hsLang=en) [How the Public Sector Is Modernizing Its HR Services](https://blog.neocasesoftware.com/how-the-public-sector-is-modernizing-its-hr-services?hsLang=en) ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**