--- title: 3 Social Distancing Strategies when Employees can't be Remote description: This article describes strategies that have been used to enable social distancing for employees whose work normally prevents them from working remotely. image: https://blog.neocasesoftware.com/hubfs/covid-blog-post-2-1.png --- [![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png) ![Neocase BY Sopra HR-07](https://blog.neocasesoftware.com/hubfs/Neocase%20BY%20Sopra%20HR-07.png)](https://www.neocasesoftware.com) - Product - [![](https://neocasesoftware.com/wp-content/uploads/2024/08/file-text-icon.svg)Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution) - [Neocase Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey) - [Neocase Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations) - 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"Rules are created for the 80%." "Solving for the other 20% is the real challenge."   ***"Some employees can't work remotely.  How do we keep those employees safe?"***  ![Field Service Technicicans iStock-1132791347](https://blog.neocasesoftware.com/hs-fs/hubfs/Field%20Service%20Technicicans%20%20iStock-1132791347.jpg?width=5760&name=Field%20Service%20Technicicans%20%20iStock-1132791347.jpg)   Let's begin with these three strategies: ##### 3 Social Distancing Strategies for Jobs that can't be done remotely For those of us fortunate to still be working during Covid, not all of us can work from the comfortable confines of our living room sofas, dining room tables, or spare bedrooms.  Some of us still need to go company or customer facilities, or someplace in between.    This presents unique challenges with respect to social distancing.  The following strategies are a good starting point for making work safer and more productive: 1. 1. **Modified Scheduling** 2. **Making changes to the physical work environment** 3. **Making use of automation to reduce contact and manage workload** These aren't the only strategies, but they're a good baseline from which to begin.  So let's get started.   ##### Modify Scheduling to Enforce Social Distancing [Gartner](https://www.gartner.com/smarterwithgartner/4-ways-to-ensure-social-distancing-for-on-site-service-employees/) recently published an article for service organizations whose employees must do their work from customer sites, or within a common service center.   The article recommends the following approaches to **minimize physical interactions** between employees working in customer service roles- - - **Flexible work hours or rotational shifts.**  Allow flexible work hours or reduce work hours so that fewer employees are on location at any given time. - **Staggered shifts.** Implement staggered shifts if the work demands a certain number of customer service reps (CSRs) be on-site for handling complex customer issues or for other critical tasks. Allot alternate desks to CSRs in the staggered shifts to create time between shifts to thoroughly sanitize workstations. These recommendations are about making it safer to work within the physical workspace, in its current state.  The following strategy provides ideas for modifying the physical space, to make it safer.    ##### Change the physical work environment. [HOK](https://www.hok.com/), is an award-winning global design, architecture, engineering and planning firm operating out of 24 offices on three continents. They've designed public spaces ranging from airport terminals to healthcare facilities and government buildings to meet requirements for sustainability, interaction and operational efficiency.   ![Change Work Shift Chess iStock-1191856584](https://blog.neocasesoftware.com/hs-fs/hubfs/Change%20Work%20Shift%20Chess%20iStock-1191856584.jpg?width=5300&name=Change%20Work%20Shift%20Chess%20iStock-1191856584.jpg)   In this [article](https://www.hok.com/news/2020-04/will-social-distancing-make-way-for-workplace-distancing/) on workplace distancing, HOK provides the following recommendations that can be implemented quickly and fairly easily,  in most work environments: - Transition to unassigned seating that allows employees to establish their own boundaries and pick a seat that enables distancing. - Install voice activation or hands-free controls that reduce the need to contact commonly touched items. - Switch to VOIP communication technology instead of phone handsets and eliminate shared keyboard trays. - Increase humidity levels to 40 to 60 percent to reduce infection. Use portable humidifiers if the HVAC system does not allow for this. - Work with building management to improve air circulation, filtration and ventilation and confirm cleaning protocols. Making work safe during Covid isn't  only about the space in which the work is done.   Many organizations have increased their use of technologies to facilitate safer and more effective work.   ##### Use automation to reduce contact & manage workload   ###### Remote Monitoring Tools Enable more employees to Work from Home.  GE Rerports that [automation](https://www.ge.com/reports/remote-control-utilities-and-manufacturers-turn-to-automation-software-to-operate-from-home-during-outbreak/) is enabling fields workers in utilities to be able to get their work done, without going on site.  Currently, not all businesses can operate remotely, but the number of utilities and factories running largely from workers’ homes may soon increase.   GE Digital is providing a f[ree 90-day license to its remote monitoring and control system](https://www.ge.com/digital/blog/ge-digital-offers-free-web-based-remote-monitoring-and-control-licenses-its-industrial) to the 20,000 utilities and factories using certain GE products inside their facilities.   ###### ChatBots answer general questions, so Service Providers can focus on People in Need. [Providence St. Joseph Health System](https://coronavirus.providence.org/) in Seattle served some of the first Covid patients in the United States.  Citizens in the Seattle area began calling Providence to ask general questions ranging from Covid symptoms to Covid treatment.     ![Providence COVID Questions Bot 2020.04.24](https://blog.neocasesoftware.com/hs-fs/hubfs/Providence%20COVID%20Questions%20Bot%202020.04.24.jpg?width=1920&name=Providence%20COVID%20Questions%20Bot%202020.04.24.jpg)   The volume of calls caused wait times exceeding 30 minutes, and  prevented actual Covid patients from getting through, to get the information they desperately needed.    Providence worked with Microsoft to quickly build an online screening and triage Bot that could differentiate between those who might really be sick with Covid-19 and those who appear to be suffering from less threatening ailments.      In its first week, Providence’s tool served more than [40,000 patients](https://hbr.org/2020/04/how-hospitals-are-using-ai-to-battle-covid-19), delivering care at an unprecedented scale.    The Covid Assessment Bot that you can see on t[his web page](https://coronavirus.providence.org/) is the technology solution  that is now enabling Providence and other healthcare facilities get answers to the people that need them.   ###### Intelligent Knowledge Management Simplifies Communication. Social distancing guidelines can be different, depending the type job an employee is performing.  So it's important that each employee follow the right set of procedures.      The UK Government has [published Covid guidelines](https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance) that segment procedures by job types.  But publishing job-specific guidelines is only the first step.  The end-goal is to get the employees doing a specific job to follow the right procedures.  **This requires putting the right set of guidelines into the minds of the the right employees.**   If you have an employee self-service portal and [knowledge base](https://blog.neocasesoftware.com/what-is-an-hr-knowledge-base?hsLang=en), consider creating a series of separate knowledge base articles that capture the guidelines for the respective jobs.  Then make those articles only available to the applicable employees. This way, the Portal can automatically surface the [right set of guidelines](https://blog.neocasesoftware.com/what-is-an-hr-knowledge-base?hsLang=en) for each employee, based on the employee's role.   ##### Let's keep Innovating to keep working, and keep work safe. The three strategies above are just a beginning.  With some creative thinking and collaboration with other organizations, we can create  additional strategies that will keep work safe during Covid.    In fact, we'd love to hear what your organization has been doing to keep your colleagues safe - particularly those who don't have the luxury of working from home.  Just tell us in the Comments below.   We're all in this together, and we can get through it together by sharing ideas and experiences with one another.   Work safely, and stay well. Share this post ![Jim Watson](https://blog.neocasesoftware.com/hubfs/JWA.jpg) ##### Jim Watson Jim Watson is a Sr. Solution Consultant for HR Service Delivery at Neocase Software, and has been helping clients improve their Employee Experience, HR Productivity and Service Center Efficiency for over 10 years. He lives on the coast of Maine where he enjoys reading, writing and rowing which inspire his pursuit of the Perfect Service Experience! ### CATEGORIES - [HR Service Delivery (231)](https://blog.neocasesoftware.com/tag/hr-service-delivery-posts) - [Press (34)](https://blog.neocasesoftware.com/tag/press) - [Experience collaborateur (33)](https://blog.neocasesoftware.com/tag/experience-collaborateur) - [Case Management (31)](https://blog.neocasesoftware.com/tag/case-management) - [Self-Service Portal (29)](https://blog.neocasesoftware.com/tag/self-service-portal) - [Product (26)](https://blog.neocasesoftware.com/tag/product) - [Employee Experience (22)](https://blog.neocasesoftware.com/tag/employee-experience) - [Knowledge Base (22)](https://blog.neocasesoftware.com/tag/knowledge-base) - [Best Practices (21)](https://blog.neocasesoftware.com/tag/best-practices) - [Business Process Automation (20)](https://blog.neocasesoftware.com/tag/business-process-automation-posts) - [Digital transformation (15)](https://blog.neocasesoftware.com/tag/digital-transformation) - [Feature (14)](https://blog.neocasesoftware.com/tag/feature) - [Artificial Intelligence (13)](https://blog.neocasesoftware.com/tag/artificial-intelligence) - [Future of HR (13)](https://blog.neocasesoftware.com/tag/future-of-hr) - [Fosway (11)](https://blog.neocasesoftware.com/tag/fosway) - [Partner (11)](https://blog.neocasesoftware.com/tag/partner) - [Employee Journey (10)](https://blog.neocasesoftware.com/tag/employee-journey) - [Employee Relations (10)](https://blog.neocasesoftware.com/tag/employee-relations) - [Events (10)](https://blog.neocasesoftware.com/tag/events) - [COVID-19 (8)](https://blog.neocasesoftware.com/tag/covid-19) - [Employee Document Management (8)](https://blog.neocasesoftware.com/tag/employee-document-management) - [Customers (7)](https://blog.neocasesoftware.com/tag/customers) - [Onboarding (7)](https://blog.neocasesoftware.com/tag/onboarding) - [Neocase HR (6)](https://blog.neocasesoftware.com/tag/neocase-hr) - [EDM (5)](https://blog.neocasesoftware.com/tag/edm) - [Chatbot (4)](https://blog.neocasesoftware.com/tag/chatbot) - [Data Confidentiality (4)](https://blog.neocasesoftware.com/tag/data-confidentiality) - [Manufacturing (4)](https://blog.neocasesoftware.com/tag/manufacturing) - [Analytics (3)](https://blog.neocasesoftware.com/tag/analytics) - [ERM (2)](https://blog.neocasesoftware.com/tag/erm) - [Monthly Updates (2)](https://blog.neocasesoftware.com/tag/monthly-updates) - [News (2)](https://blog.neocasesoftware.com/tag/news) - [Reporting (2)](https://blog.neocasesoftware.com/tag/reporting) - [Webinar (2)](https://blog.neocasesoftware.com/tag/webinar) - [offboarding (2)](https://blog.neocasesoftware.com/tag/offboarding) - [Gartner (1)](https://blog.neocasesoftware.com/tag/gartner) - [Health and Safety at work (1)](https://blog.neocasesoftware.com/tag/health-and-safety-at-work) - [Professional Services (1)](https://blog.neocasesoftware.com/tag/professional-services) - [Quality of work (1)](https://blog.neocasesoftware.com/tag/quality-of-work) - [Shared Cervice Center (1)](https://blog.neocasesoftware.com/tag/shared-cervice-center) - [Success Story (1)](https://blog.neocasesoftware.com/tag/success-story) - [What is..? (1)](https://blog.neocasesoftware.com/tag/what-is) - [Workday connector (1)](https://blog.neocasesoftware.com/tag/workday-connector) See all     ## See the Power of [HR Service Delivery](https://info.neocasesoftware.com/book-demo?hsLang=en) [Book a demo now](https://info.neocasesoftware.com/book-demo?hsLang=en) Blog articles you don’t want to miss directly in your inbox What is Neocase and how does it help HR teams? Neocase is a cloud-based HR service delivery platform that automates HR processes, improves employee experience, and optimizes shared service center operations. It helps HR teams reduce manual tasks, increase efficiency, and deliver faster, more personalized services. What are the main features of Neocase HR solutions? Neocase offers a wide range of features, including: - **Case Management** for handling employee requests efficiently - **Knowledge Base** for self-service and quick answers - **Document Management** for secure storage and compliance - **Employee Self-Service Portals** for easy access to HR services - **AI-powered Automation** to streamline workflows and reduce response times - **Reports and Analytics** to monitor HR performance and manage key indicators. Can Neocase integrate with existing HR systems like SAP SuccessFactors or Workday? Yes. Neocase integrates seamlessly with leading HRIS platforms such as SAP SuccessFactors, Workday, and others. These integrations ensure smooth data exchange and process continuity without disrupting your existing HR ecosystem. How does Neocase ensure data security and compliance? Neocase is ISO 27001 certified and fully GDPR compliant. The platform uses secure cloud architecture, encryption, and strict access controls to protect sensitive HR data and maintain compliance with global regulations. Is Neocase suitable for global organizations and multi-language environments? Absolutely. Neocase supports multi-country deployments, multiple languages, and localization features, making it ideal for global organizations with diverse workforces. How can I request a demo or learn more about pricing? You can ask for informations by visiting our [Contact Page](https://info.neocasesoftware.com/get-in-touch?hsLang=en) or filling out the [demo request](https://info.neocasesoftware.com/book-demo?hsLang=en) form available on our website. ### Continue reading [3 Key Considerations to Help Employers Return to the Office Safely](https://blog.neocasesoftware.com/3-key-considerations-help-employers-return-office-safely?hsLang=en) [How Neocase can prepare global companies to manage a crisis](https://blog.neocasesoftware.com/how-neocase-can-prepare-global-companies-to-manage-a-crisis?hsLang=en) [COVID-19 : An Overview of the Most Common Questions Asked to HR](https://blog.neocasesoftware.com/covid-19-questions-that-are-being-asked-to-hr-organizations?hsLang=en) ### [Solutions](https://www.neocasesoftware.com/hr-solutions/) - [Neocase HR](https://www.neocasesoftware.com/hr-solutions/neocase-hr-solution/) - [Neocase HR Ready](https://www.neocasesoftware.com/hr-solutions/neocase-hr-ready-solution/) - [Employee Journey](https://www.neocasesoftware.com/hr-solutions/neocase-employee-journey/) - [Employee Relations](https://www.neocasesoftware.com/hr-solutions/neocase-employee-relations/) ### [Integrations](https://www.neocasesoftware.com/integrations/) - [Workday](https://www.neocasesoftware.com/integrations/workday/) - [Microsoft Teams](https://www.neocasesoftware.com/integrations/microsoft-teams/) - [SAP SuccessFactors](https://www.neocasesoftware.com/integrations/neocase-integrated-to-sap-successfactors/) - [Access](https://www.neocasesoftware.com/integrations/neocase-and-access-peoplexd-integration/) ### [About](https://www.neocasesoftware.com/about-neocase/) - [Contact Us](https://info.neocasesoftware.com/get-in-touch) - [Support](https://onlinesupport.neocasesoftware.com/) - [The Company](https://www.neocasesoftware.com/about-neocase/) - [Career](https://www.neocasesoftware.com/career/) - [Partners](https://www.neocasesoftware.com/our-partners/) - [Press Room](https://blog.neocasesoftware.com/tag/press) ### Follow Us [Blog](https://blog.neocasesoftware.com/fr?hsLang=en) [Linkedin](https://www.linkedin.com/company/neocasesoftware/) [Youtube](https://www.youtube.com/@NeocaseSoftwareInc) ### Subscribe Receive the Neocase monthly newsletter ### Our addresses **Neocase Software Northern America** 275 Grove St, Auburndale, Massachusetts 02466 USA   **Neocase Software Europe** 91 Boulevard National, La Garenne-Colombes 92250   - [Terms of use](https://www.neocasesoftware.com/terms-of-use) - [Privacy Policy](https://www.neocasesoftware.com/privacy-policy) - [Cookie Policy](https://www.neocasesoftware.com/cookie-policy) Copyright © **Neocase Software**